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  • Archived

Webcam undetected on the web browser

Hi, This is my first post here so let me know if I did anything wrong. So my problem is: my camera has been undetected by Firefox for a while now, without any change in t… (read more)

Hi,

This is my first post here so let me know if I did anything wrong.

So my problem is: my camera has been undetected by Firefox for a while now, without any change in the use of my browser. I've wanted to use it on Google Duo, on an online classes website, on a website where you can use your camera to try on glasses before ordering, and nothing... The latter was my last attempt and the only message I got from the website was "your camera is not detected". I really have no idea where to check for anything wrong on this topic, it works perfectly on other software (like Discord), so I guess it does not come from the camera itself. I checked the authorizations in Firefox, nothing special there either.

Any idea and/or tips for this kind of troubleshooting?

Thanks a lot in advance!

Asked by laiissa381 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

Regarding auto downloading of files

Mozilla firefox browser is automatically downloading the files instead opening first. sometimes i would like to study some documents which were in pdf format online but … (read more)

Mozilla firefox browser is automatically downloading the files instead opening first. sometimes i would like to study some documents which were in pdf format online but those files are downloading in my laptop. can anyone suggest me anything so that i can stop that auto downloading of files. In microsoft edge that option was there but i like mozilla only.

Asked by Jaswanth Surak 2 years ago

Last reply by FredMcD 1 year ago

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i can´t download anything

Hey, suddenly i can´t download anything, no pop ups, no errors, nothing! I tried running the browser in safe mode and it worked, so i guess it has something to do with my… (read more)

Hey, suddenly i can´t download anything, no pop ups, no errors, nothing! I tried running the browser in safe mode and it worked, so i guess it has something to do with my add-ons however i didn´t add aything new lately.

Thanks already

Asked by mahmalat.feras01 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

upload of gb size files in dropbox does not work with FF, OK with e.g. chrome

Hi I have tried to upload 3 files of around 40GB each several times in dropbox - no success. Small file of 40 KB is fine. Upload starts fine, but after some hours I am ge… (read more)

Hi I have tried to upload 3 files of around 40GB each several times in dropbox - no success. Small file of 40 KB is fine. Upload starts fine, but after some hours I am getting error "something went wrong while uploading this file. There was a server error during the upload request". setup: dropbox in FF on windows10 2004 64 bit laptop.

Pls. see https://www.dropboxforum.com/t5/Dropbox-files-folders/Uploading-File-via-Website-Gets-Server-Error/m-p/489913#M187413 for details Any suggestion? br Peter Lauritzen

Asked by hzj8000 2 years ago

Last reply by hzj8000 1 year ago

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After update to firefox 80.0 pages sometimes load blank randomly

After update to firefox 80 sometimes random pages do not load. They open as blank white page with refresh button being inactive. Only way to solve this problem is close p… (read more)

After update to firefox 80 sometimes random pages do not load. They open as blank white page with refresh button being inactive. Only way to solve this problem is close page, open new tab and try to load this page again.

This is completely random, happening on all sites, opened from links on other sites, bookmarks or speed dial. No idea what could cause it. Maybe firefox has some problems with creating new process for new tab if my process limit is set to 1?

Asked by Piterk 2 years ago

Last reply by Piterk 1 year ago

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Lost local Firefox profile

Hello, I've unfortunately had to formate my harddrive that had my local firefox profile on it without the opportunity to create a backup. Is there any way to restore my b… (read more)

Hello,

I've unfortunately had to formate my harddrive that had my local firefox profile on it without the opportunity to create a backup.

Is there any way to restore my bookmarks from my Firefox Account?

Cheers

Asked by Max.Kerski 2 years ago

Last reply by Max.Kerski 1 year ago

  • Solved
  • Archived

Firefox will not open Youtube.com

Most current Firefox hangs and will not open Youtube from email links or from direct entry into the address field. Microsoft edge has no problem but Firefox is my defau… (read more)

Most current Firefox hangs and will not open Youtube from email links or from direct entry into the address field. Microsoft edge has no problem but Firefox is my default browser. Prior to the last Firefox update I installed a Firefox add on that allowed me to download Youtube videos, however it was not installed by the last Firefox update. Firefox has no problem opening and playing Bitchute video's. Can anyone help ?

Asked by thomas_lewis713 1 year ago

Answered by thomas_lewis713 1 year ago

  • Solved
  • Archived

New Bookmarks. Field Already Filled In.

When I try to create a New Bookmark I find that the folder has already been allocated. It is usually the last used folder number. Also, I am unable to cancel edit, or rem… (read more)

When I try to create a New Bookmark I find that the folder has already been allocated. It is usually the last used folder number. Also, I am unable to cancel edit, or remove or perform any other changes. Going to Firefox safe mode or other recommendations makes no difference.

The problem happened for the first time last week and it was, strangely, only by doing a complete System Restore that I was able to get things back to normal. That seems like a severe remedy every time it happens. I would really appreciate help with this.

Asked by OneTrueFriend 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

iCloud & Apple TV+ not loading

I'm running the latest version of Firefox (85.0 64bit) on Windows 10. Perhaps I could get help here. I can't login in either https://www.icloud.com/ or https://tv.apple.c… (read more)

I'm running the latest version of Firefox (85.0 64bit) on Windows 10.

Perhaps I could get help here.

I can't login in either https://www.icloud.com/ or https://tv.apple.com/

Screenshots of the problem are attached here. In both websites I see the circle as it is trying to load (on icloud, eventually, get an error "iCloud encountered an error while trying to connect to the server"). I've tried to use these websites with Chrome and Edge and it works normally.

Solutions I've tried but did not work: - cleaned cache and history; - turned off firefox protections against monitoring; - turned off uBlock Origin (it's the only plugin installed besides DuckDuckGo) - tried in private window, does not work as well

Is this a known bug or/and is there any solution? I can try anything you will suggest to me, I really need to open these websites and I do not want to use any other browser besides Firefox.

Asked by headgaar 2 years ago

Last reply by headgaar 1 year ago

  • Solved
  • Archived

Bookmarks saving above folders instead of below since FF update #85

Since the recent update to FireFox (#85), bookmarks now save at the top of the Bookmarks list instead of underneath at the bottom of the list. What has changed? How to c… (read more)

Since the recent update to FireFox (#85), bookmarks now save at the top of the Bookmarks list instead of underneath at the bottom of the list. What has changed? How to change it back? Also, I would like to eliminate the "Other Bookmarks" and "Mobile Bookmarks" folders but cannot. I never use these How to do I get rid of these? (Windows10 desktop)

Asked by David M. 2 years ago

Answered by David M. 2 years ago

  • Archived

Firefox Dropdown

Hi all, I am running into an odd issue and I am stumped on what to try next. As you can see in the attached images, I am running into a problem with select dropdowns. The… (read more)

Hi all,

I am running into an odd issue and I am stumped on what to try next. As you can see in the attached images, I am running into a problem with select dropdowns. The first dropdown is from https://www.raspberrypi.org/products/raspberry-pi-400/ (Buy Now and click country) and the second is from this Mozilla support page. Long story short is dropdowns are messed up in my default profile. I have done the following to attempt to troubleshoot the issue -

1) Restart Firefox in Safe-Mode without addons 2) Refresh Firefox 3) Delete the Firefox user directory 4) Create a brand new profile and launch into the new profile (This works but for some reason but it can't be my default profile) Default profile fails to work but others don't. If I set my newly created profile as the default, then the new default profile doesn't work. Odd.

Anyway, if anyone has any insight on fixing this issue then it would be great. The dropdowns have been broken for a few months but I have just dealt with them. Thank you for any help over the topic.

Asked by Aaron 2 years ago

Last reply by Aaron 1 year ago

  • Archived

Strange window on clicked link in Google.

Yesterday I get 85.0 update for my Firefox and noticed one thing - all links that I open in Google search has strange dotted line around it. Never had this before with pr… (read more)

Yesterday I get 85.0 update for my Firefox and noticed one thing - all links that I open in Google search has strange dotted line around it. Never had this before with previous Firefox builds and don't have it with other browsers (checked this thing in Microsoft Edge). How can I fix it?

Asked by Vitaliy1993 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

MSN won't open in regular mode after update

The following website, https://www.msn.com/en-us/news , no longer opens in regular browser mode but will open in "Private" mode. How do I fix that? … (read more)

The following website, https://www.msn.com/en-us/news , no longer opens in regular browser mode but will open in "Private" mode. How do I fix that?

Asked by rdmerritt1953 1 year ago

Answered by cor-el 1 year ago

  • Archived

Password saving being turned off after every browser restart

Ive been having a problem for a few months now where whenever I restart firefox, if I had the password manager enabled it would disable itself. I can only assume that an … (read more)

Ive been having a problem for a few months now where whenever I restart firefox, if I had the password manager enabled it would disable itself. I can only assume that an outside program is causing this but I am unable to locate which one. I have uninstalled all password manager applications off of my computer, but am still having this issue. Is there any way I could find what program is causing this to happen?

Asked by Mason 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Problem retrieving bookmarks from Mozilla account

Hi Big and very important problem I have been using Mozilla for a few years and I did not have any problems, but I have many problems with the 2004 Windows 10 update. 1. … (read more)

Hi Big and very important problem I have been using Mozilla for a few years and I did not have any problems, but I have many problems with the 2004 Windows 10 update. 1. After deleting Mozilla and reinstalling my bookmarks, my account was not restored! 2. Mozilla uses a lot of RAM and causes Mozilla to crash-Mozilla RAM and CPU consumption is currently 60%! But Chrome is not like that Please help to restore hot browser bookmarks Always automatically restored via Mozilla account and sync Thanks My Email: abolfazlzamani@live.com My Add-one : kaspersky-lastpass-wappalyzer

Asked by ABOLFAZL 2 years ago

Last reply by ABOLFAZL 1 year ago

  • Solved
  • Archived

Downloading and saving/printing a PDF from a bank site

Tried for about an hour to download a statement from Chase.com. Wouldn't work. I even turned off my VPN suspecting that was the problem, but no dice. Had to switch to … (read more)

Tried for about an hour to download a statement from Chase.com. Wouldn't work. I even turned off my VPN suspecting that was the problem, but no dice. Had to switch to (heaven forbid) Microsoft Edge to download it . . .. Anyone have any ideas why?

Asked by Dale 2 years ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Videos and GIF files do not play

This happened very suddenly, and in firefox as well as opera browser. Video files and GIFs display as moving vertical colored lines, like aurora borealis. This only appl… (read more)

This happened very suddenly, and in firefox as well as opera browser. Video files and GIFs display as moving vertical colored lines, like aurora borealis. This only applies to files embedded in mails, messenger or social sites, not sites like youtube - those play just fine. Video and GIF files saved in my desktop are fine as well. Issue arose about a week ago, I am stumped! Any suggestions?

Asked by stanhopea01 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Loging into American Express Account

When I try to log into my AMEX account with FF, nothing happens. The screen refreshes itself, but no log in, and no error or other kind of message. I have entered my Us… (read more)

When I try to log into my AMEX account with FF, nothing happens. The screen refreshes itself, but no log in, and no error or other kind of message. I have entered my User Name and Password manually and using Auto fill, no success.

Logging into my AMEX account on Edge and Chrome, works fine.

Suggestions?

Asked by rcferris1 2 years ago

Answered by FredMcD 2 years ago