Firefox Support Forum

Hi, I tried to download a script but Firefox warned me it had a virus / malware. So I immediately put it in trash, emptied trash, restarted my Macbook and used Bitdefender to scan my Mac. Fortunately it detected no viruses. So I think I'm good (Hopefully!)

But, every time I open Firefox now, a little window appears at the top showing my last download and telling me it had a virus or malware - I'm posting a screenshot of this. I removed it from my history, and cleared the preview panel, but it still pops up. To be clear, this only happens when I completely close Firefox and reopen it, not when I just open new windows or tabs.

How can I get it to stop popping up with this message? Also - one other oddity, each time I open Firefox, it says the time this script was downloaded matches the time I open Firefox (as opposed to when I actually downloaded the pdf - about an hour ago)

Hi there,

I'm using my PC for local web development. I use Firefox as my regular browser and recently, in order to distinguish between personal time and development time, I've established a new profile just for development purposes.

The local website I can't reach is "site.local.dev". My OS is Ubuntu 20.04 and that URL points to a local IP on my network (resolved via /etc/hosts file on my PC).

Funny thing is that: - In dev-profile: site.local.dev does not work => "Unable to connect" and the URL bar shows https://site.local.dev even if I force it to http:// - In personal-profile: site.local.dev does work :P

I have tried with CLI tools like "wget", "hosts", "ping", "telnet" and so on and the site loads ok. Even I have used Dillo (damn simple web browser) and the site loads ok also.

Things I've tried so far: - Suggestions at https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can - Suggestions at https://support.mozilla.org/en-US/questions/1011327 (similar issue, not exactly the same).

It must be a silly thing but I'm out of options now. Perhaps anybody has faced to this situation in the past: any suggestion on this issue?.

Thanks in advance, Ibon.

Hi, I cant log in to any plusnet pages, this is not just Firefox other browsers do the same. I get a message Secure connection failed. All other websites seem ok. Even private browsing is OK but no PLUSNET. I use Firefox 100 and search with Duck Duck Go. Please help as Plusnet can't. Many thanks I.M.

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary email address recorded in the account and all the options on my account page require that I authorise any changes from the email account which I can no longer access.

Is it possible to delete the account?

I have one website, newsleader.com, that says I need to enable Javascript for it to work. It worked yesterday and I didn't change anything. I have done all suggestions to enable Javascript and it shows that it is enabled. This site works fine on Chrome. Thanks

So, for a few months now, the preview panel in Firefox has been popping up with every successful download of a file from online. Its a bit inconvenient because anytime it pops up, it basically tabs me off a page and interrupts my writing or the like. This wasn't an issue last year when after successful downloads, the downloads icon in the toolbar just lights up blue to signify a successful download. The preview panel popping up every time Firefox successfully downloads something (due to reasons, I download files in bulk from multiple sources) is incredibly irritating. The problem goes away when I just remove the download icon/panel from the toolbar entirely. I just wanna know WHY this bizarre phenomenon happens.

Not sure when it began, probably before the current version, i.e. it's not related to the latest update. When exiting, everything seems fine at first but then Crash Reporter pops up. If I try to restart my Windows/PC with FF open, the restarting becomes blocked by Firefox, so I have to cancel the restart and deal with Crash Reporter first.

The same crash happens in Troubleshoot Mode.

I don't have any special security software (aside from Malwarebytes with real-time protection disabled).

Latest reports: bp-3e00592e-2756-43bf-9642-01b550220502 bp-2435de7c-8279-4d85-b151-b94380220502

Signature is different (almost) every time but as far as I remember no crash felt any different from the two crashes above. For example: bp-093ec6db-d0e2-4f05-8dbd-e03b50220429 bp-47c1b14c-cba2-4007-9f53-089fc0220429 bp-f4ca1090-d760-4209-a47f-8d40e0220429 bp-4a506f38-75ac-4f62-b4bc-324f00220429 bp-d9a19762-4234-450e-82ed-d41940220429 bp-1b0e9da0-29e6-4107-ad7e-ed77f0220429

I saw where this was a problem with Netflix, Amazon Video and other sites with Fire Fox and that one person even used professional version and still had the same problem.

What I cannot see is where he got the video codex that allow Netflix to work on Fire Fox version 88, let alone this newest version that Mozilla has created.

FF updated yesterday with the new Ubuntu 22.04 (Pop) update to 99.01. Since the update the volume control inputs are essentially disabled on all web sites, and they default to max - even when muted.

Example - youtube - all videos play full volume Reddit - even muted videos play full volume

The volume can now only be controlled by the system slider.

The same behavior does not occur in other browsers - e.g. Chromium, Opera, etc.

Can anyone assist?

Hi! I did a "refresh" on firefox. How do I recover my bookmarks and passwords? There is a folder on my desktop named "OLD FIREFOX DATA" but I have no clue how to use the information contained in said folder.

Thanks for any help!

How can I stop Firefox from asking for the master password for bookmarks on start up? Often I don't need to use a password. It is very annoying and I think it is dangerous because then if I step away anyone has the use of my passwords. Firefox used to only ask when you needed to use a password to login to a site. I think this change is dangerous.

I can't open Firefox. When I click on the icon Bing shows up. I downloaded the latest version of Firefox, I can't install it because I get the message that I have to close Firefox because it is running. How can it be? I haven't been able to open it for weeks.

Since the latest (5 May 2022) update to Firefox (to Firefox 100.0) my Gmail account does not work properly on my desktop running W11. Gmail frequently disconnects for varying periods, then reconnects, only to disconnect again almost immediately. Gmail will not let me open another account from within the current account. This does not happen on my Android phone where Gmail works properly. Neither does it happen when I run Gmail through Edge on my desktop. Hence I presume it results from an interaction between Firefox100.0 and Gmail. My wife has exactly the same problem using her Microsoft Surface Laptop under W10 since this latest update.

I am in the USA. Every time, on any page or website that I need to provide credit card info, when I click in the box to type in the CC numbers/expiration date/CCV, a window pops up as it should (for auto-fill) with my credit card information. In that window, I can scroll over the different credit cards, click on the one I want to use, and it SHOULD auto-fill into the box where the numbers would normally be typed in. Now, the window still pops up and I can scroll over the credit cards and choose one, but when I click on any of the particular credit cards, the auto-fill doesn't work. The boxes in "settings" are checked to allow auto-fill. It worked for months, then just stopped. Thanks for your assistance!

I'm running Firefox 100.0 (64 bit) on windows 10 pro 21H2. I've been using Firefox to access Flightradar24 to view real time flight across the globe. All of a sudden today the map doesn't appear any more . I think they use Google maps and overlay their info.

The maps show properly in MS EDGE and Google Chrome.

I've attached a screen shot of what I get.

Thanks

Nor

Why does the current version of firefox have a download manager window open very time a new download is initiated? This is a nuisance. It is typical for me to download many small files in a session and having that window open every time, and having to click it away is a nuisance. Is there a way to disable this feature I haven't found?

Some websites load greyed out. I've just bought a Mac Mini running Monterey (12.3.1) and downloaded Firefox, which says it is up to date with version 91.9. Soem websites, when accessed therough Google search, grey out as if wanting me to accept or reject cookies, but no such buttons show. Examples - Search gresham, offered gresham college in dropdown, click onit and it's greyed out and inactive. Example - search canon support, offered Canon Product Support in Google listing, click on this main heading, and webpage comes up greyed out. Both sites work satisfactorily in Safari. (I've resolved my problem with Canon). I'll be glad if you can help - I'd prefer to go back to Firefox by default.

Hello,

Currently running MacOS Montery but the problem was still occurring on previous versions.

Whenever I use the green top left button to enter full-screen, the app immediately freezes and either crashes or has to be manually force quit. There are no reports in about:crashes and I there has been no success with troubleshooting mode or switching versions of the Firefox application.

Machine Info: MacBook Pro (16-inch, 2019) Processor: 2.6 GHz 6-Core Intel Core i7 Memory: 16 GB 2667 MHz DDR4 Graphics: Intel UHD Graphics 630 1536 MB

Any help towards a solution would be appreciated. Thanks!