Firefox Support Forum

For the second time in the last two weeks, Firefox has deleted all my saved passwords when the program has updated. This happens frequently and is REALLY ANNOYING. How do I stop it? I am now going to restore the files from back up, about half an hour wasted.

Thanks and look forward to hearing back from someone.

Tim Jennings

Hello, Every time I restart Firefox or it crashes or power cuts or anything, place.sqlite file gets corrupted and I have to replace the new file with the .corrupt file. This has been happening for over a year now, but my computer is always on and I turn it off maybe once every 4-5 months unless I'm forced to restart by a software or by power cuts or stuff. Lately I have been having issues with my Windows and I have to restart my computer quite often and it is very annoying. This happens whether I close Firefox with the X or using the Exit button or even if I keep it open and restart the computer. My places file is 75MBs. I have the same one since 2014. I'm using Windows 10 and latest Firefox edition. Any ideas?

Hello! I've been using Firefox as my daily driver web browser for at least a year, first on Windows and now more recently on Linux (specs below). The PC itself is the same, the only thing to change was the OS. Ever since moving to Linux, I've had this problem with crashing. I have two monitors and I will usually snap the browser to half of one screen while I do other things on the rest of my display space. However, most of the time when I try to drag the browser window off of its half of the screen, all of my Firefox windows crash, with an error message about not being able to send a crash report (see attached image). This has been happening with multiple browser versions, both the official repository release as well as the Flatpak. No other application has behaved like this.

System details: OS: Manjaro Linux x86_64 Kernel: 5.17.1-3-MANJARO x86_64 DE: Plasma 5.24.4 WM: KWin CPU: AMD Ryzen 5 1600X Memory: 15982.8 MiB GPU: AMD Radeon RX 6600 XT (amdgpu driver in use)

I use Earthlinke as my ISP, and have for 20 years. All of a sudden when I open Firefox now it will not open my ISP home page (https://my.earthlink.net/) and I get a "Problem opening page"

Secure Connection Failed

An error occurred during a connection to my.earthlink.net. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.m Loading Page" message with

It is secure but is being blocked.

Before version 98 of Firefox, it would remember where I downloaded files to based on what site I'm downloading the file from. For example: when I would download a statement PDF from American Express, the Firefox download prompt would automatically be navigated to <...documents\records\AmEx\statements>. Then, when I would go to download something like the latest Firefox installer, the download prompt would automatically start in the folder <...programs\standard programs\Firefox>. No navigation needed in either case. Now, with version 98, all Firefox can remember is the last place I downloaded to, with no memory of site context. (This includes sites I've been to more than once since the update to version 98.)

This was a very convenient, time-saving feature. Is there any way to restore this site-contextual memory of download directories?

(I tried searching through existing questions, but my apologies if I missed an existing question on this topic.)

Thank you!

After recent latest update 99.0.1 Mozilla is slow to start. It seems to hang. I use Google as my homepage. Am Windows 7, 64 bit. I tried refresh and made Mozilla my home page. No difference. Chrome opens fine. Was really disappointed with refresh. It dropped a number of icons for shortcuts on my desktop - ????? which were a real pain to replace because making shortcuts with Mozilla is not possible without changing the User Account Control setting in Control Panel which I was unaware of but found after searching for 1/2 hour. I have no idea when this changed nor why it did on the Mozilla side because I have been using Windows 7 for 12 years. I am sending this using Chrome as my browser.

First image shows me using a dark theme, but address bar still has white background. Second image shows that switching to the light theme makes the text readable. However, I would still like to use a dark theme. I believe I started seeing this issue right when Firefox updated itself to version 100. Any way to fix the bugged address bar color? None of my extension should be affecting the address bar color.

Background: I am on the Beta track, currently running 98.0b4 on Mac OSX 11.6.1, until kinks are worked out of Monterey.

Issue: One of the latest FF upgrades has killed my ability to login to Netflix. I get an orange popup field stating "Incorrect password. Please try again or you can reset your password." The password is fine, as I'm able to login using my backup browsers, Safari and Vivaldi. The issue persists when I try to log in using a private window that doesn't allow any add-ons, so I don't see that as the issue.

Firefox is still my preferred and default browser, so I'd like to see this resolved before.

So I forgot the password for my account, if I reset it, and therefore reset all of my bookmarks history etc, can I recover them by syncing again with my phone or is the account reset across devices?

I'm going to copy paste the text from another question as it seems to have been archived with no solution. This has apparently been a problem since at least 2018. It's really weird that the devs took away the options to remove recentlyBookmarked from the about:config. This might be a dealbreaker for me. Anyway the copy/paste:

"Hopefully there is enough info in the title about what I'm hoping someone can answer,

But if there isn't then here are the ssteps to observe the "problem"

1. Tap on the "hamburger" menu 2. Tap on the "Library" menu 3. Tap on the "Bookmarks" menu 4. Observe the bookmarks listed under the section "Recently Bookmarked"

Advice for previous Firefox versions suggested right clicking on the Library to get a context menu that allowed you to uncheck "Recently Bookmarked" Other advice suggested hacking "About:Config" to set the key "browser.bookmarks.showRecentlyBookmarked" to "False" is now defunct because the key no longer exists, and recreating the key in Firefox 80 doesn't appear to have an effect.

So, how do I clear the "Recently Bookmarked" foder, or turn it off?"

If I were to employ a VPN, and there for change computers IP address, would it mean I lose my log in's to various web sites that I was logged into before I employed the VPN? Being my computer is now a stranger so to speak to web sites that I visited before hand. Or, do I have it all wrong? Can someone help and explain? Thank you.

Hi everyone ! I am having trouble in accessing the internet through Firefox. Other browsers on my computer works, only firefox is having this error. I am not sure what may have caused this. I access the internet through WiFi, I don't use VPN and didn't change the DNS settings. I have also updated to the latest version of firefox, but this error still persists. In the screenshot, I was trying to access youtube.com, but this error persists on any other websites that I try to access including mozilla.org. Please let me know how to fix this error. Thank you !

Hi everyone I lost my phone a couple of months ago so I haven't access to my authenticator app, now I wanna sync my new phone's Firefox and it need to access to the two-step code that I haven't access to it. what must I do? I appreciate your help.

Hi,

We submitted our app to the market place a long time ago, but we're trying to make some changes, and we've lost access to the firefox account that was used for the market place. We're currently attempting to remove the application from the market place; could we please receive assistance with this?

Application Name - YoCoBoard

Please let us know if any more information is required.

thanks

Hi,

I wonder if there is a way to restore deleted cookies and site data. I've tried to look search for a solution but can't seem to find. So asking here if it's possible to restore that somehow? (also, I'm on a mac) Thanks

Once every few days (and now every day) the browser logs out of me from every site/forum where I was logged in and this starts to be really annoying, what can I do?

hello

i have a laptop by hardware cpu i5 reg 7 and ram 12 g this laptop when firefox open is my laptop frize this problem just firefox mozilla and do not by other browsers ...

thanks