Firefox Support Forum

Hello everyone, My browser opens with two small pop-ups that pops and closes immediately right before the actual firefox window shows up. I have noticed that some time ago and I'm pretty sure this wasn't happening before. I didn't do any updates or add on's (firefox or windows). What could be causing this? Could it be a virus infections? Windows Defender scanner doesn't find any threats. Thanks for any tips and help.

Randomly after certain updates, the browser history gets randomly erased. The cookies are not deleted, so my sign in information is retained across my usual website (no issue here).

I wanted to report this as it happened twice around the past two weeks and it was inconvenient.

I have Canon EOS Utility installed in order to use a better camera when streaming. For some reason, when I'm using Google Meets, it will only let me use EOS Utility, ignoring the option of using my laptop's webcam. I've tried revoking permission, but when it asks me for permission again it won't show me my laptop's camera, only EOS Uitlity. I've tried disabling EOS Utility under Windows settings, but it's still the only camera that appears.

Hi, I opened my firefox browser yesterday and it automatically downloaded a file. I was just confused what it is, and should I be worried or is it perhaps an update for firefox or something like that. The file name is the following: _ENlpVQx

Thank you!

On Windows 11. After the last Firefox update, the mouse wheel on google sheets does not scroll correctly. One wheel movement scrolls down hundreds of lines. Microsoft Edge works fine. I tried the different mouse settings in Firefox with no luck.

Hello! I have two FB accounts, one business and one personal. Since they started their new login procedure (trying to get access to your other devices), I can only log into my personal account on FF, because FB gives me other options besides logging in on another device, but on my business account, it doesn't. I work on my computer and refuse to give FB access to my phone because of all the annoying spam and notifications, and because I don't trust them.

I can only login to my business account on Chrome, and I don't trust it either. Is there a setting I need to change on FF to be allowed into this other account?

TIA

Every time I browse incognito mode and download files (pdf mostly), then I exit the browser and my files disappear from the Downloads folder in Windows 11. It has been like this for a long time now. I have to remember to cut and paste them to another folder before shutting the browser down, but when I forget it's annoying. Can this be fixed?

When I'm viewing a PDF from within Firefox and try to print the page, it shows a smaller version between 1/2-3/4 of the size of the paper. I have "fit to page selected" and this doesn't change it. I try a larger than 100% scale and this doesn't change it either.

However when I download the pdf and pull it up using Acrobat it allows me to print full page, fit to page, scale, etc no problem.

Initially I thought it was my printer, but I removed and reinstalled the drivers for the printer and I don't have this issue with any other program except for printing from Firefox. It's almost like the Firefox browser has too small of a page default set so that it's fitting to a page, but the page is smaller than 8.5x11 printer paper.

How do I fix this?

In devtools when i search in all resources it takes 2+ minutes to find all of the matches, while chrome is near instant, same website. theres around 200 requests. On my laptop it completes faster though so im a little confused.

Hi,

Since about two days ago firefox on both my PC and laptop has been trying to connect to a random website called ponf.linkedin.com that I have no idea where it came out of.

I have no clue why this was but I reset both browsers on both devices + reinstalled windows 11 on my main PC and it only continues happening on my PC now, i've managed to replicate the behaviour by resetting the browser and everytime that happens firefox attempts to connect to this website even though bitdefender blocks it and nothing comes up, no popup or anything as if its just in the shadows.

Does anyone have any idea why this would be and what I should do? any help is appreciated thanks.

when I click on links to take me to website through my email in Thunderbird that I will get an error message that reads "we could not verify the certificate, reason=wronghost"

Do you get the error in Thunderbird or in the browser? What browser?

   But, if I copy link and copy into browser it works fine. 

Is that the same browser as the one which opens when you click the link in Thunderbird (a.k.a. your default browser)?

In answer to these questions: I use Chrome or Duck Duck Go. Duck Duck Go is my default browser. If I copy and paste link from email in browser it opens, but if I click on link in email I get the error message above. Also when you reply the email is a do not reply email so I can't reply back. Please include a good email so I can answer any questions you may have. Thank you

In regular web pages, I'm able to hover over an URL / picture w/ URL behind it, etc.... It shows up on the status bar at the bottom of the page (that's what it used to be called). Sometimes I can't.

Somewhere around the same time as I started noticing this, I had just upgraded to a Win11 computer. So, when I try to hover over a suspicious link, I get nothing!

Is there code these people can put in that shields them from hover? So, we can't see what we're getting into? If so, then I presume if I can't hover, don't click... Right?

TIA

After switching to Firefox from Chrome, after Chrome started acting wierd, especially when it came to youtube, I haven't been able to pay for Ubereats deliveries, all that happens is it stays on the checkout page. making me bring up my phone and pay that way as I can still use the basket I put together.

Tried to report it to Ubereats but whoever was on the other side of the chat, seemed to think the problem was with the phone app and closed the ticket without solving anything.

How someone here can help figure out why it's happing.

I've already tried disabling my adblockers and security, no luck

I've attached my list of extensions just in case

Firefox search allows a range of useful search engines to be available. About every 2 weeks, Amazon UK is removed from the list available. Then I have to refind it and put it back. Then repeat the process. This is getting boring.

Is there any way this search tool can be nailed into the search options?

I tried to download a copy of my personal website, Firefox says it has an invalid certificate because https was personally added. Website is with Bowker Identifiers. No problem opening at Bowker. Firefox would accept no form of the URL as being valid.

So then I signed into Mozilla to complain using my gmail account. It appears it is assumed I am opening a new Mozilla account because when I went to add a second email address for security purposes, it says the account already exists - it does! That was the account I accessed using Google to sign in!

Now I will not renew my authorhomepage website because if I cannot access it from my own account with Firefox, who can? Who accesses it regardless of the browser they are using? Very annoying because I will have lost a lot. Can you close out a user from accessing their own online stuff? Do I now have two Firefox account because I updated information?