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extensions not working after firefox upgrade

Some extensions don't work since firefox browser updates Video download helper 9.3.0.1 and download star 2.0.5 Icons do not show up in the toolbar This started a coup… (read more)

Some extensions don't work since firefox browser updates

Video download helper 9.3.0.1 and download star 2.0.5

Icons do not show up in the toolbar

This started a couple of upgrades ago I installed an older version of firefox browser and they functioned.

My firefox browser is current 136.0.4 (64-bit) as of this morning. Thanks for any help with this issue Ben

Asked by brb0923 2 months ago

Last reply by markwarner22 2 months ago

How can i stop google pages from popping up

The google page keeps showing up every 20seconds, I try to close the page down but it keeps popping up and I do not know how to stop it. Please can you assist. Thanks… (read more)

The google page keeps showing up every 20seconds, I try to close the page down but it keeps popping up and I do not know how to stop it.

Please can you assist.

Thanks

Sabrina

Asked by Uju WC 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

New 1Password / Firefox compatibility issues?

I have been using 1Password for years. Since the last update on Firefox, now none of the passwords will load into pages/logins. I am logged into 1Password and there's the… (read more)

I have been using 1Password for years. Since the last update on Firefox, now none of the passwords will load into pages/logins. I am logged into 1Password and there's the normal window popping up but I can't click on my username or password. In Settings it looks as though I've selected the option for it to auto-fill, but it no longer does. Help!

Asked by wonderkitt 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Ads at the top of pages

Can you please place the ads that come up on the top of my pages to the bottom of the pages? The ads at the top of my pages covers most of my pages at the top, so I have … (read more)

Can you please place the ads that come up on the top of my pages to the bottom of the pages? The ads at the top of my pages covers most of my pages at the top, so I have to keep shifting the scroll down. It's annoying. Thanks, jimncarolyn@gmail.com

Asked by Jim and Carolyn Raymond 2 months ago

Last reply by TyDraniu 2 months ago

Read Aloud Charge

Read Aloud charged me $25.00 on 5/31/25, but I did Not subscribe to this feature. And when I open my Firefox browser to I see where I can add this feature, but have not a… (read more)

Read Aloud charged me $25.00 on 5/31/25, but I did Not subscribe to this feature. And when I open my Firefox browser to I see where I can add this feature, but have not as I do not need it.

I called the phone number listed on my American Express charge, but it states "this number is not in service." Also, I visited the website, and it looks like a phishing shell that first asks for my credit card number to 'look-up' the charge. No way!!

I'm disputing this charge with the AmEx, but you may want to be aware of this issue. My office does not allow us to use Firefox, and now I see why.

Before I uninstall Firefox, I'm removing all credit card history from the background.

Asked by A. Young 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Firefox Security

The Firefox Extension is not actively monitored for security. Sounds like I would not want to add it to my Mozilla VPN, yet it appears you want me to. Do I add it or not… (read more)

The Firefox Extension is not actively monitored for security. Sounds like I would not want to add it to my Mozilla VPN, yet it appears you want me to. Do I add it or not?

Asked by sallyp4181 2 months ago

Last reply by markwarner22 2 months ago

an Avira pop up that wouldn't go away until I rebooted

I was in the middle of a bunch of work and this Avira pop up showed up blocking 1/3 of the screen. Probably a scam, but no way to get rid of it. Finally I had to reboot. … (read more)

I was in the middle of a bunch of work and this Avira pop up showed up blocking 1/3 of the screen. Probably a scam, but no way to get rid of it. Finally I had to reboot. I googled options and none of them worked. I have been getting Avira "scare tactics" but they were easy to close. But this was extremely annoying. If this continues, how to I get rid of it??

Asked by jpasco 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Claude Convesation Capture addon

This question is about a specific Firefox add on. I have not used extensions or add ons previously and am concerned about the safety of the one I want to upload: Claude… (read more)

This question is about a specific Firefox add on. I have not used extensions or add ons previously and am concerned about the safety of the one I want to upload: Claude Conversation Capture.

The page says it will require permission to Download files and read and modify the browser’s download history (which is fine) and Access your data for all websites (which scares the heck out of me.)

How can I safeguard my privacy and data to prevent a breach and maintain proper security if I download this add on?

Can anyone help with this please? The add on would be extremely useful but not at the expense of my security and privacy.

FWIW I am #notageek and very tech challenged, so please explain anything I need to know in ordinary language I can understand (will be greatly appreciated.)

Thank you!

Asked by Nancy Boyd 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago