Firefox Support Forum

Recently FFox completely collapsed on me, no response to clicks anywhere. So I downloaded and reinstalled the program, only to find exactly the same happening.

So I decided on a completely clean install. Before I did that i installed Opera <ptooh> and imported my passwords and bookmarks from FFox.

Haven't as yet found a way of re-importing those items exported, but that's a worry for another day.

First problem is that even when I add Bookmarks using either Ctrl+D or the fancy start to the right of the address bar nothing gets added to Bookmarks.

Recent Bookmarks ?? Nothing

Manage Bookmarks ??? Not a thing.

Next problem is that despite being very active here there and everywhere on the web over the last few days since re-install - I HAVE NO HISTORY !!

Clicking on the three bars top right, and then on History >> Recent History gives me zilch. Nada. Nothing at all.

It took me days to eradicate almost every sign of Edge from this computer, but I'm starting to think that maybe I might like to try it, so please offer me some assistance with my FFox problems.

I installed Firefox Multi-Account Containers and found it working OK, on most pages. On some however it prevents me from logging in, for example on https://login.blau.de (German mobile phone provider) I end up consistently in an error message that "for technical reasons this website is not available". I don't get this error when I login with a browser WITHOUT Firefox Multi-Account Containers enabled. Why do I run into an error when logging in on some sites, but not on all? How can I disable MAC for specific websites?

Hi, For a couple weeks now I have been trying to sign in to AOL Mail online and after entering my username to begin the sign in and "enter" I notice a window stating something about checking to see I'm not a robot but then I get a message "Uh-Oh, We can’t sign you in right now. Please try again in a while." I don't have this same issue when I try to log in via Chrome. In fact I don't even have a Captcha there? I have tried clearing history with everything to start fresh again but it didn't make any difference. Is there a setting I somehow need to change with this new update to get it working as before?

Thank you for your time and assistance with this.

Hi. Unfortunately, after the recent update of the Mozilla Firefox application, the application usage of my system memory has increased terribly. Before the update, it used about 5-10% of memory, but now it has about 40-55%, which is really strange and problematic. Please fix this problem immediately.

Is there a way to use point firefox to run the config file with the settings I had 2 days ago. Something went wocky with my PC and now when I start Firefox it uses the original default profile. Thanks.

Hi I've updated to version 93.0 on a Windows 8 laptop. I try to support a website for a camera club that I'm a member of. The problem I'm having is that when I go to the website http://cranburydigitalcameraclub.org/ and try to click on any of the dropdown menus, nothing happens. e.g. Hover over Calendar and they click on Main calendar. I've tried this with Chrome and it works there. Another member has spotted the same behavior.

I'll guess that it is java related. Did something change recently? I know java hasn't been supported but this has worked for several years now.

thanks in advance Will

Since upgrading to Firefox 93.0 I am having problems with memory and low memory warnings. Playback is choppy and will freeze making the computer and Firefox unusable. I get " Firefox not responding" constantly. I like Firefox and want to continue to use it. Will you be issuing a fix? I hope that this problem will be resolved soon. Is there a way to restore a previous version of Firefox so that I may use the internet. Thank you, Steve

In previous versions, I could open an image within the same tab, now you can only open it in a new tab and if it's on a malware site, tough luck. Also, for one Firefox process there used to be a single window in the taskbar, now it's one for each tab, and that's completely pointless.

Every time I open my Firefox browser I get the Firefox popup that shows 2 options for me. Either install the new Firefox or I can "dismiss" the offer. I do not wish to install the "New" Firefox browser, but the popup does not quit showing up. I would like it gone, gone, gone. Please help.

Hello - first I just want to acknowledge how great it is to have a free browser, and the great work the (un-or underpaid) Mozilla team has done lo these many years - thank you.

Okay, just want to put this out there but it seems sometime after version 90 of my Firefox browser I am seeing extreme slowdowns on my underwhelming Dell 5520 Inspiron laptop, circa 2014, running Windows 8.1. I also have Malwarebytes and Avast Premium Antivirus running together. My last Windows update was about two weeks ago (11 Nov 2021). My Firefox browser is currently 94.0.2.

I have noticed this four times. I typically browse Reddit but sometimes it's with Youtube. This is normally the scenario: 1) Launch browser; 2) navigate to website; 3) keep tab open for several hours and in many cases my laptop will go to sleep at least once; 4) at some point after waking up PC, logging in then continuing to browse, a warning banner in Firefox will tell me "This website is slowing your browser down. Stop it?", but if I wait at least 5 seconds it will automatically clear; 5) launch Task Manager - which is not easy because of what is going on but after 30-60 seconds it will appear; 6) notice that memory usage is extremely high and most processes are coming to a halt; 7) close Firefox and thing return to normal after 30-45 seconds. I've attached some before and after screenshots. The "before" is after browsing Reddit for about 3 hours and my laptop went to sleep twice; the "after" is when Firefox was closed (two tabs were open - one Reddit, the other Youtube) and then waiting about 30 seconds. Firefox instances take a little time to disappear from Task Manager, apparently.

Lots of variables to consider here: Latest antivirus program not working well? Extensions? (I have three extensions - Adblock Plus, Privacy Badger and Ecosia Search) Perhaps Firefox itself? Motherboard/DIMMs that is/are overdue for the landfill? Windows sucks? (rhetorical).

I guess I am not really looking for help but instead just want to log this as a heads-up to anyone who is encountering the same problem under the same conditions. I will continue experimenting with refreshing my instance of Firefox and possibly turning off browsers/antivirus components in a selective manner to see if it makes any difference. There is also the possibility that a Windows Update has broken something so maybe a restore point is in order here.

Thanks again for offering such a great product.

- Ngo

After the last update the format of my Wells Fargo accounts page is screwed up. I tried microsoft and my phone and they are both ok so it has to be something with Firefox last update because it was ok yesterday.

I use "always ask" for mp4 files in gmail - it used to work fine, but now it opens file if I select MS Media player AND IT SAVES the blasted file to my Downloads as well ! ....which I don't want it to do.

please fix

Firefox just updated with version 100 and I've lost (or can't find) the option to restore my last session. What's up with that? I need help please.

Hi everyone,

When I use <article> <details close ><summary>This is a test</summary>

<a href="https://framacarte.org/en/map/apparts_88475">See full screen</a>

</details>

The content of the iframe doesn't load when I expand the section.

With <details open> it's works...

Any work around ?

Thanks

My firefox is crashing even with the troubleshoot mode I updated the latest version, disabled the extensions and removed cache and still crashing

bp-c85932d0-8800-4e21-bb94-64c1d0210704

Why does Crash Report show up every time I open Firefox? and asks to Quit or Restart even after I close all Windows and the Firebox browser? And then Crash Report reappears again the next time I open Firefox? Is this something that can be fixed? If so, please advise. Thanks!

One morning when I tried to get into my bank account I could not so I called the bank. She walked me through some issues maybe with firewall and removing cookies that might help. Also I had lost all emails and contacts and am no longer receiving mail. My Gmail account is absolutely stopped and lost all data.