Firefox Community Forum

Got email on my billing with "ensure your payment method...", put in my logging info and a code is sent to THE SAME EMAIL I am in, when I open the email to get the code, the one I have open, closes, and I can't put the code anywhere. When I try to get back in from the received email I get a message "unverified user or session", so I can't get into my account. It is stupid to send a code to the same email. Why not try a telephone? Everybody else does.

Problem originates when trying to log-in to Spotify account at https://accounts.spotify.com. The next page in the log-in sequence, a Captcha screen, is blocked and a red bar under "Welcome back" is displayed with the text "Oops! Something went wrong, please try again or take a look at our help area" - see the attached screenshot

Clearing the browser cache, restarting Firefox, disconnecting a VPN, or disabling browser extesions had no effect. Enhanced Tracking Protection is set at Standard.

Clearing the browser caches again and running Firefox in Troubleshoot Mode disabled all extensions but delivered the same outcome - a red bar and the next page blocked.

This appears to be specifically an issue within Firefox or its settings as Spotify is accessible using Edge (which I prefer to keep in the box) with the same extensions enabled and a VPN connected.

Is there a setting that is causing access to the Captcha screen?

I have been working with Sofia at Mozilla. She told me I needed to contact Firefox for help regarding inability to login. However, this is as far as I got, Mozilla Support. When Mozilla first made their entry into the world, I remember an email stating that we didn't need to create a new login or password. Up until 2-3 weeks ago, I have been using the same login name (email address) and password. For the past week or so, I haven't been able to login into Firefox.com or accounts.firefox.com or anything with the word Firefox in the URL. Each time I attempt to login to Firefox Browser a page appears telling me to download Firefox, which I have done. I now have at least 20 profiles. Why can't I login to the Firefox Browser? PLEASE HELP ME with understandable languague. I'm able to get to this page, and I know you are going to tell me I need to go to Firefox Help. Okay, how do I do that? AND remember, I am unable to open Firefox Browser.

please just delete the new fire fox accounts and give me back my original firefox with passwords and history reinstalled. I am sure google broke-in and stole my pass words

I’m trying to get into my bank account and thus my credit card online, I had a message to check some recent charges. I’m having some trouble with ending correct info.

After I use a cleaning tool to clean out cookies and activity and whatnot. (I'm using 'Wise Disk Cleaner') I am no longer logged into my mozilla account. (which is expected)

This is where my trouble begins. When click the profile icon and click 'Account disconnected' I am taken to a settings panel with "You are signed out of {my account} There is a shortcut there that take me to accounts.firefox.com and I am greeted with a flashing infinite loop that says "Local storage and cookies are required"

I end up having to go to the "Settings/Privacy and Security" and clear all my browsing data and cookies. Then I can try to login and the actual login screen appears

My second issue is... this login screen seems to be specifically designed to prevent password managers. Once there I need to enter my code for 2ndfactor...

All this to say... is there an easier solution? Normally I just click 'login', swipe my finger on my finger print reader and my password manager enters the information and I am logged in.

(And all this just so I can sync a few dozen bookmarks)

it has now decided suddenly to stop allowing access to https://www.national-lottery.co.uk.

no extensions installed other than lastpass which works as expected on every other URL, no privacy settings modified since last use in the last 30 days, nothing different from user side.

cannot access the login button with the correct lastpass credentials.

becoming increasingly difficult to choose to remain part of this sub-3% market share that your browser is supposedly hanging on to.

I have used [email removed by moderator] for all my emails and have opened them on Firefox on this computer but can no longer login to see them. All emails are available on my i-phone and I use i-cloud for storage. I would greatly appreciate your help.