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Firefox not loading after clearing cache and cookies

Hello, Firefox has begun refusing to connect to the server after I clear the cache and cookies. This is new as I usually clear everything several times while shopping or… (read more)

Hello, Firefox has begun refusing to connect to the server after I clear the cache and cookies. This is new as I usually clear everything several times while shopping or browsing commercial sites to prevent tracking. It has never been an issue until recently. I've also noticed that clearing cache/cookies no longer actually clears them - they remain visible as a number on the preferences page as well as listed in the about:cache list - even after I've cleared them using the drop down box from the menu bar History tab. This is definitely a bug.

I've had to clear everything, shut down Firefox, then RESTART! the entire computer to get Firefox to load once I manage to clear everything. Can anyone explain what is happening without telling me, "there's no need to clear the cache and cookies mid-sesh - it will clear when you close Firefox". I don't want, for example, youtube tracking my browsing after I watch a video then leave their site. I have a vpn/ghostery/adblock etc so it may not technically be necessary but I feel safer when I manually remove them. This used to be easily possible. What has changed? Thank you.

Asked by AnsonA 3 days ago

deletion of firefox account with the email address d2onovangregg@yahoo.com needed as i have no longer got access to it

GOOD DAY FIREFOX OR MOZILLA SUPPORT I WOULD LIKE YOU.S TO DELETE MY FIREFOX ACCOUNT WITH THE EMAIL ACCOUNT d2onovangeregg@yahoo.com as i have no longer got access to it … (read more)

GOOD DAY FIREFOX OR MOZILLA SUPPORT I WOULD LIKE YOU.S TO DELETE MY FIREFOX ACCOUNT WITH THE EMAIL ACCOUNT d2onovangeregg@yahoo.com as i have no longer got access to it

Asked by donovangregg 1 day ago

Firefox will not open after multiple reinstalls and deleting all data.

I had firefox on my computer a long time ago but uninstalled it. I reinstalled it and it will not open. I did a refresh and it would not work. I went through and deleted … (read more)

I had firefox on my computer a long time ago but uninstalled it. I reinstalled it and it will not open. I did a refresh and it would not work. I went through and deleted the following folders to no avail upon fresh install from https://www.mozilla.org/en-US/firefox/new/

Deleted folders: AppData/Local/Mozilla AppData/LocalLow/Mozilla AppData/Roaming/Mozilla Program Files/Mozilla Firefox ProgramData/Mozilla

Upon fresh installs trying to boot into safe mode results in a window briefly flashing in the taskbar and closing immediately. There's no message or anything asking if I want to boot it into safe mode. I don't care about keeping previous data for Firefox like profiles or bookmarks. I do not know what else to do.

Asked by vagemedal 1 day ago

Last reply by vagemedal 1 day ago

missing print "page setup" in Mozilla

I am reading many articles online that show how to adjust margins and print labels, but then when I try to apply this to actual Firefox the options are not there. Why wer… (read more)

I am reading many articles online that show how to adjust margins and print labels, but then when I try to apply this to actual Firefox the options are not there.

Why were these removed? This is yet another reason i CANT use firefox anymore. Because the interface is degenerating so fast nothing is useful anymore. Now I can't even print a simple label without it extending outside of the margins. FF please work on fixing your software, but please stop removing useful options. thx

Asked by tamed.phoenix 14 hours ago

Firefox launches new browser when printing PDF files

I am on macOS Mojave and since the last Firefox update, I have been experiencing problems when printing a PDF attachment in my email. When I open the attachment, it open… (read more)

I am on macOS Mojave and since the last Firefox update, I have been experiencing problems when printing a PDF attachment in my email. When I open the attachment, it opens in html which is fine. Then when I click print, a new tab opens with the printer settings, etc. but Firefox also launches a new browser, not just a new tab in the same browser. I have tried to change the print settings, reset the print settings, etc. but it has not helped. I can print the same attachment in another browser, such as chrome or safari without any issues.

The attached image shows my browser in the background with the pdf and printer window open in one tab and then the newly launched browser in the foreground which is blank.

Asked by heather27 11 hours ago

Please unlock my account (valid email)

Hi, I have been using Firefox sync for many years now. I just got a new computer and when I tried to connect with my account, I received a message saying Firefox has lock… (read more)

Hi,

I have been using Firefox sync for many years now. I just got a new computer and when I tried to connect with my account, I received a message saying Firefox has locked my account.

Would you please fix this asap? I use your browser to work and not having my account back would force me to switch to Chromium, which I don't want to. Please note my account and my email address are both legit. Thanks

Asked by Ramen 11 hours ago

Last reply by Ramen 11 hours ago

ADobe Acrobat default PDF changed

The oddest thing happened today. Maybe not that odd based on other posts. I've always had Adobe Acrobat as my default PDF reader. For whatever reason, this afternoon, it … (read more)

The oddest thing happened today. Maybe not that odd based on other posts. I've always had Adobe Acrobat as my default PDF reader. For whatever reason, this afternoon, it changed itself back to FF reader. I don't know how that happened. One moment it was working fine and then it wasn't. I reset it back to Adobe. Any explanation as to why it would change itself? Thanks

Asked by arejfour 9 hours ago

Stop New Tabs From Opening When Clicking Links

Every time I click on a link, such as in the results from a search, a new tab opens. In some instances, that is fine, but when it happens every time I click on a link tha… (read more)

Every time I click on a link, such as in the results from a search, a new tab opens. In some instances, that is fine, but when it happens every time I click on a link that is annoying. How do I stop that behavior in Firefox?

Asked by mullersden 9 hours ago

Hidden browser window?

Firefox 93.0 64bit Linux Mint 1.0 When I close (X) the window, my session is not restored. I have checked all the settings and verified that they are set correctly. Then,… (read more)

Firefox 93.0 64bit Linux Mint 1.0

When I close (X) the window, my session is not restored. I have checked all the settings and verified that they are set correctly. Then, I found that when I tried to quit the program via File menu, it says that I have two windows and three tabs open, yet I only have on window/one tab open. I can not find this other window... What does this mean? Have tried refreshing the app, safe mode, and disabling the extensions that I use.

Thanks!

Asked by darkmetal262 2 hours ago

BSOD DRIVER POWER STATE FAILURE

I am using a Cambio W101 tablet with windows 10 21H1 and Firefox 93.0. After getting the BSOD with the error message DRIVER POWER STATE FAILURE I followed the recommen… (read more)

I am using a Cambio W101 tablet with windows 10 21H1 and Firefox 93.0.

After getting the BSOD with the error message DRIVER POWER STATE FAILURE I followed the recommended suggestions like checking the drivers, removing the sleep mode, changing the power options.

I continue to get the BSOD only in one specific situation but frequently. It is when I use Libreoffice as my active window, while Firefox is inactive in the background. When I use either only Libreoffice or only Firefox as my active window nothing happens. There has also not been problems with other programs.

Does an inactive Firefox do something which triggers the BSOD?

Asked by walumg 5 hours ago

Last reply by walumg 1 hour ago

SaveFrom.net Helper

The other day I downloaded SaveFrom.net Helper but then shortly after I deleted it. The program was deleted from the computer except that the green line with the program … (read more)

The other day I downloaded SaveFrom.net Helper but then shortly after I deleted it. The program was deleted from the computer except that the green line with the program name shows as an extension on the bar at the top of the Firefox page.

I cannot delete it. If I delete it once it reappears next time I load Firefox. The extension does not show up in add ons and extensions in Tools Firefox.

I have read an earlier reply that suggests delete Firefox and reinstall Firefox and that will get rid of it.

However, I am not anxious to try that as over time I have already extensions ad add ons and other customisation of Firefox, including all my bookmarks and I don't want to lose these and start again.

So here is my question. As the program is deleted and as their extension does not show up in Tools and then adddons, can I assume that the existence of the program name as an extension on one of the title bars at the top of Firefox is just an irritation and that this SaveFrom program cannot in any way add or do anything to my computer?

I can then live with it rather than deleting Firefox and starting again.

I would be so grateful for your help.

Thank you.

Asked by avwood 7 hours ago

Last reply by avwood 26 minutes ago

restore previous previous lost session

Is it possible to restore a lost session after another session was started? I relogged my PC then a firefox window opened (not my homepage) which i accidently closed. The… (read more)

Is it possible to restore a lost session after another session was started?

I relogged my PC then a firefox window opened (not my homepage) which i accidently closed. Then i opened firefox and it opened to my homepage. I clicked restore previous session but all that was there was the page i had just closed that i had not wanted.

I tried crashing firefox and opening previous session but still brings me to this session.

Is my only option to go through my history for last many months to open all these tabs I previosly had open in 2 pages?

Asked by bigsky888 17 hours ago

Last reply by bigsky888 16 minutes ago

Skip the "open or save" dialog box when downloading an attachment in Gmail

I'm a recent convert from Chrome after decades (used to use Firefox waaaaaay back in the day) so I've become quite accustomed to how things worked in Chrome. I've found m… (read more)

I'm a recent convert from Chrome after decades (used to use Firefox waaaaaay back in the day) so I've become quite accustomed to how things worked in Chrome. I've found most of the workarounds to get it back to what I'm used to but one has stumped me and I've spent too many hours searching and reading so I'm hoping someone here can help... (I just discovered part of the problem while taking screenshots, I think it's the extension)

In Chrome, when in Gmail and clicking the download button to download an attachment, it would bring up the "save as" but in Firefox, while it will do that now for common things like jpg etc, I can't get it to do it for a .ds2 or .dss extension which are my most common downloads.

I see the Applications box in Settings/General but it doesn't show .ds2 or .dss and when I search, nothing. How do I add these two extensions so that when I try to download, it gives me the option to "Do this automatically for files like this from now on" option? Thank you!!

Asked by mysgyn 6 days ago

Firefox opens in ALL windows on my Mac.

About 1 month ago , when starting Firefox it opens in ALL windows. I usually have about 4-5 widows open and flick between them. Irritating, FF is in the foreground and co… (read more)

About 1 month ago , when starting Firefox it opens in ALL windows. I usually have about 4-5 widows open and flick between them. Irritating, FF is in the foreground and covers whatever is open. I was hoping it would fix itself with new versions but it is not happening. Safari starts in one window. I want Firefox open in just one window, like it used to be. How can I get it back? Have the most recent upgrades of macOS and Firefox.

Asked by kjellwes 1 week ago

Unable to Send Voice Clip in Facebook Messenger

Hi there Firefox team! I'm experiencing a problem with Facebook's in-bedded messenger when I'm trying to send a voice clip to a friend. It doesn't allow the action and gi… (read more)

Hi there Firefox team!

I'm experiencing a problem with Facebook's in-bedded messenger when I'm trying to send a voice clip to a friend. It doesn't allow the action and gives me the following error: You haven't allowed Facebook access to your microphone

The problem is that I did, both in browser and on-site, and I can make audio calls and video calls with microphone working on the messenger just fine. Only sending the voice clip doesn't work. I don't know why and whether the issue is with Firefox or with Facebook's code for Firefox, but the issue definitely is annoying.

I've also changed Firefox privacy controls from Strict to Standard, and that didn't help either.

If anyone knows what to do, please help. I love using Firefox, and it's been my default browser for like, decades, and I don't intend to leave it because of this one issue... it's just frustrating. And I've seen some people experiencing the same issue on the web.

I don't know. May the Lord bless you! :D

Asked by Borius 6 days ago

Caches the server response, even if it has changed

I have a VPN for work, some internal sites are inaccessible without this VPN. When I try to access them with the VPN turned off I legitimately get a 403. However, when I … (read more)

I have a VPN for work, some internal sites are inaccessible without this VPN. When I try to access them with the VPN turned off I legitimately get a 403. However, when I turn on the VPN firefox keeps showing 403 while other browsers work fine. This also works the other way around. When I turn off the VPN and try to go to one of the internal sites I don't get a 403 (as I should), instead firefox gets stuck at the page loading stage and nothing happens. There seems to be some kind of caching or optimization going on, but it's terribly interfering. Deleting cookies, caches, etc doesn't help at all. The only thing that helps in this situation is restarting firefox.

Asked by exdis 6 days ago

Multiple Problems with Audible.com audiobooks

I purchase audiobooks on Audible.com using my Mac (OS Catalina). When I download a purchase Firefox sends it as an MP4 file which is incompatible with the apps to play th… (read more)

I purchase audiobooks on Audible.com using my Mac (OS Catalina). When I download a purchase Firefox sends it as an MP4 file which is incompatible with the apps to play the audiobook. Safari and other browsers do no do this - the files come as an .aax file. Even after I have an .aax file I cannot play it using Firefox because Audible.com does not recognize my registered computer. I get an error message: Document "LicenseForCustomerToken" couldn't be opened. Incompatable with QuickTime Player. FYI: QuickTime Player is a video (MP4) player app on my computer. So, once again, Firefox makes the .aax file appear like an MP4 file to Audible. It's doing some kind of unrequested and unwanted conversion of .aax files to MP4.

I hope you can fix this in your next update. i've worked with Audible to solve this issue, but they cannot help and are telling me it is a "known issue" with Firefox and recommend I use a different browser.

Asked by Kim 6 days ago