Firefox Community Forum

Hello,

Usually both of my previously closed windows reopen without issue, but the data for both of them disappeared this time when I clicked on a zoom link after closing them. The link opened, but they didn't. I did the basic troubleshooting like checking my entire history (under "managed history") and looking in settings as well as following the instructions I found here at https://support.mozilla.org/en-US/questions/1407584, but everything's gone. It's like they never existed in the first place. Has anyone else had this issue?

Also, about a couple of months ago, Firefox started forgetting my accounts and logging me out of them once I closed the window/the tabs reloaded. Not sure if this is due to my computer's own storage (RAM) or an update-related issue - I haven't been able to figure it out yet.

Any insight on either or both of these is greatly appreciated!

This has been a problem for me for a very long time, and I'm tired of having to use chrome every time there's an update to firefox.

The issue I have is that I will get the notification saying there's an update. I click the button to update now, the browser opens the auto download page and I get a not secure connection warning. The only work around I've found is to use chrome, and sometimes I can use the "other downloads".

I'm not running a VPN, or any other networking software on my pc. This is for the full program, not the windows store app.

Secure Connection Failed

An error occurred during a connection to download.mozilla.org. The server uses key pinning (HPKP) but no trusted certificate chain could be constructed that matches the pinset. Key pinning violations cannot be overridden.

Error code: MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Hello,

Can not play YouTube videos anymore in current version from Firefox. Before this update (again not needed and messy one) they worked. The videos shown at home screen or recommendations on the YouTube website. Same for my subscriptions, current videos as videos I played earlier somewhere. The YouTube website shows their picture and then the "no content available" message. Refreshing that page and try sometime later, both do not solve this. Unknown why this is happen. It seems another "new" bug inside Firefox.

Ever since Facebook started infesting the chats with end-to-end encryption (random chats get "Messenger upgraded the security of this chat. Messages and calls are secured with end-to-end encryption" without my permission or asking if I want this), any encrypted chats have audio and video calls disabled. I note that I have ONE friend for whom it didn't do this, I can still do calls with her. If I receive a call, I get a pop-up saying that to receive this call I must download the Messenger app (no way) or a browser which supports it. If I check what browsers it thinks supports this, it only lists Chrome and Edge. As far as I know Edge is just Internet Explorer renamed, the biggest black hole in security, I've never touched it. Chrome ignores industry standards, so I don't use it. Making Firefox the best, top browser available. It's the only browser I wish to use. Mozilla needs to look into how to get Facebook to stop blacklisting Firefox like this. Note that this E2EE garbage has only been infecting things for the last few months, before that I was perfectly able to do any calls I wished in Facebook Messenger.

Firefox keeps crashing on me, to the point it is almost unusable. It's about 50-50 whether a tab crashes or the whole program does, but it happens multiple times while trying to do anything online. It happens with nearly every website I visit (Netflix, The Guardian, Google, Duck Duck Go, etc.) For example, it crashed a half a dozen times trying to ask this question.

I tried uninstalling and reinstalling Firefox, but the frequency of crashes has only increased since then.

I am running Ubuntu Studio.

Following the advice at this page (https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting#w_get-help-fixing-this-crash) I tried restarting in Troubleshooting mode, and it still crashed. The next step was to post a question here with a list of crash ID numbers, which are below.

Any ideas are appreciated!

bp-363e936d-17ab-4aad-ba43-c6cb10250105 1/5/25, 07:56 View bp-4e2ecdbc-6e3d-429f-9614-71f2e0250105 1/5/25, 07:55 View bp-3af57539-4487-4a95-9931-c62e60250105 1/4/25, 21:11 View bp-38fc31c2-20c0-4dbf-a6f6-726ac0250105 1/4/25, 20:58 View bp-6e7e1a13-c19a-4ce0-984a-0f26f0250105 1/4/25, 18:06 View bp-a9aefac0-6daf-4a53-b90b-13e120250104 1/4/25, 17:13 View bp-01d4a0a8-e910-4e44-bb37-9a07d0250105 1/5/25, 08:01 View bp-8e4c6f3d-8f48-4dd9-b467-21ddf0250105 1/5/25, 08:01 View bp-c7188512-8089-45cb-8623-684680250105 1/5/25, 08:01 View bp-80d4e2aa-d2cc-480d-833a-654b20250105 1/5/25, 08:01 View bp-99798b48-4459-4b7d-bcec-2d2c20250105 1/5/25, 08:01 View bp-398b8413-0739-4fb5-be7d-7fbec0250105 1/5/25, 08:01 View bp-82bdc234-6057-4c37-9186-a39200250105 1/5/25, 08:01 View bp-0d06e6c4-f991-48f4-8810-acb8e0250105 1/5/25, 08:01 View bp-d1802887-466b-4467-b6a6-ed9870250105 1/5/25, 08:01 View bp-abe6d335-9d1f-41cf-9045-01a320250105 1/5/25, 08:01 View

For a while now (over a year), after using Firefox for YEARS, I am having LOTS of trouble logging into my Online Citibank. I am using 64bit version of Firefox. I go to citi.com and put my Id and Pw in, then signin. I see the page loading, with Citi webpage boxes showing Just as Shadow/Boxes for a moment or two, then I get a You Successfully Logged out!! Try again. Same. I believe that I have Sometimes gotten something about Logged Off for Inactivity. If I am able to QUICKLY Click on one of the Shadowed Boxes, I get ON my Citi webpage and am able to do my banking, without further problems. I have Cleared my Cache and Other suggested (from reading problems from other users) fixes, but NOT fixes. I do NOT have this problem on ANY OTHER websites! So, some conflict with Firefox and Citibank. I WAS able to login, with NO problems with Microsoft Edge. Didn't try Chrome.

my previous password for Firefox did not work. I then changed it. Firefox did not allow that one either. Changed it again and that wasn't allowed either.

Help

Whenever I load Firefox, for the first minute or so, or the first X attempts at loading (any) website, I just get "Can't connect to server" errors. Eventually it does connect and then has no more issues, unless I close the browser and open a new one, then the process begins again.

New Alienware laptop with a fresh windows 11 install.

Other browsers are working fine, this is isolated to this browser, on this device only.

Things I have tried:

All the suggestions in the connectivity help section Uninstalling Firefox > Deleting my profile data from laptop > Cleaning registry > Deleting anything else that searching for "mozilla" turned up > Clean install without logging into any profile or enabling sync or importing anything (somehow still knows there was a previous install though, just doesn't import anything)

Still the same results.

I've used Firefox for probably a decade now and I am truly loathed to have to move to Chrome, but if I can't find a solution this is just untenable. Any help would be much appreciated!

I recently changed or reverted a lot of the settings on my browser, including the theme. After having changed my preferences back to what they were, the pages opened when browsing files locally were stuck on the light theme. I tried disabling and reenabling the styles ect, and eventually went into the Web Developer Tools and found that the color-scheme in the dirListing.css was set to 'light dark'.

Fixing the issue was as simple as changing the field to just 'dark', but obviously the issue returned as soon as I navigated to another page. As I couldn't find a way to alter the dirListing.css file itself, I was wondering if there's a way to reset it without uninstalling and reinstalling Firefox. Simply saving an altered version to import back in won't be helpful, as I would still need to import it to each new page I open.

Thank you for helping.