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Full screen having a "border" lately showing some of the site underneath.

Lately when opening something in full screen it shows the background as sort of a frame around it. The dark blue at the top is the header background colour I use. It's re… (read more)

Lately when opening something in full screen it shows the background as sort of a frame around it. The dark blue at the top is the header background colour I use. It's really annoying. I can't tell if it happened in a recent update as those happen automatically. But it's just been the past few days. I use 113.0 (64) right now. I'm sending a screenshot of how it looks.

Asked by birjon1 4 months ago

Answered by TyDraniu 4 months ago

  • Solved

High CPU Usage in a separate process in task manager

I have been using firefox for more than 4 years now. But from about a year, i m facing the issue with the Sudden High CPU usage in Windows task manager. The task manager… (read more)

I have been using firefox for more than 4 years now. But from about a year, i m facing the issue with the Sudden High CPU usage in Windows task manager.

The task manager has 2 different firefox processes. One being actual instance i am running. and the 2nd being the automatically opened in background.

i have figured out whenever i have active internet connection and my system is on charging the 2nd task automatically starts in background and uses upto 80% of cpu usage. Ending the 2nd task form task manager doesn't affect anything. only the cpu usage drops. Also Closing my firefox instance does nothing to that 2nd task.

I have tried lot of solutions i found on community. Nothing seems to help. problem still persist. I even posted comments on ongoing threads. but no reply from anywhere.

this is the last time i m trying. if i get a solution its good. otherwise i am going to shift to edge. I have no other choice.

Screenshots from multiple dates are attached.

Asked by Kj 4 months ago

Answered by Kj 1 month ago

  • Solved

"Speed", "Quality" and other video options multiply on some websites

Hello all, I am having problems with video playback on some websites (see screenshot attached). The problem is that the video options start to "multiply" - for example, … (read more)

Hello all,

I am having problems with video playback on some websites (see screenshot attached). The problem is that the video options start to "multiply" - for example, when I start the video there is (as is normal) one 'Speed' and one 'Quality' button, but then every second these buttons start to multiply. This happens only on some websites - for example, it does not happen with normal videos on YouTube, although it happens on YouTube Shorts sometimes.

This is my first question on the Mozilla Support page, I thank you in advance for your help and I hope I follow the community guidelines. Please feel free to leave any suggestions or feedback concerning how I should proceed for asking for help in the future.

Asked by Pedro Montanari 4 months ago

Answered by cor-el 4 months ago

  • Solved

Pdf's being downloaded when I only want to view online

FF 113.0.2 Win 7 64 Bit When I read a pdf online it gets downloaded even though FF is set to always ask. When it asks I choose open with FF or open with Adobe Reader . B… (read more)

FF 113.0.2 Win 7 64 Bit

When I read a pdf online it gets downloaded even though FF is set to always ask. When it asks I choose open with FF or open with Adobe Reader . Both downloads the file to my download folder. It doesn't ask what foder to download to even though I have FF set to ask where to download to in settings/general

I tried setting browser.download.improvements_to_download_panel to false as here https://support.mozilla.org/en-US/questions/1370494 but it didn't help

Asked by GardenSurfer 4 months ago

Answered by TyDraniu 4 months ago

  • Solved

how to delete all thmes at once

hello i have around 30+ themes and i want to delete all of themes (because i want to keep the favorite ones ) but if i delete them one by one takes time , is there any op… (read more)

hello i have around 30+ themes and i want to delete all of themes (because i want to keep the favorite ones ) but if i delete them one by one takes time , is there any option to delete them all at once i haven't found anything on internet

Asked by arianramianpour 4 months ago

Answered by arianramianpour 4 months ago

  • Solved

bookmark library contains items which are not bookmarked

My bookmarks are in the list, but URLs which are not bookmarked are also in the list. (I say some of the entries are not bookmarks because there is no blue star if I doub… (read more)

My bookmarks are in the list, but URLs which are not bookmarked are also in the list. (I say some of the entries are not bookmarks because there is no blue star if I double click on them.)

Asked by jackf222 4 months ago

Answered by cor-el 4 months ago

  • Solved

cant move tabs with mouse

i cant move the tabs around in the task bar. my firefox version is up to date, but yesterday-ish my laptop forcibly updated itself. its still on windows ten, but thats th… (read more)

i cant move the tabs around in the task bar. my firefox version is up to date, but yesterday-ish my laptop forcibly updated itself. its still on windows ten, but thats the only thing i can think of other than installing a kidpix four emulator that may have caused the problem

Asked by anubisgaythenecromancer 4 months ago

Answered by anubisgaythenecromancer 4 months ago

  • Solved

What directories in Windows store Profile/Sync data?

I am using Firefox Developer Edition in a work environment that only saves directories between weekly restarts by explicitly managed rules. As a result of some missing fo… (read more)

I am using Firefox Developer Edition in a work environment that only saves directories between weekly restarts by explicitly managed rules. As a result of some missing folders from my weekly restarts, I need to sign in to my Firefox account and enable sync each week. Currently my machine retains the %APPDATA%/Mozilla and %LOCALAPPDATA%/Mozilla directories + children.

What other directories are needed by Firefox Developer Edition in Windows to retain the user profile/syncing, et. al.?

Thank you for your time!

Asked by jordwms 4 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

AdBlockPlus is no longer blocking ads after 5/12/23 update

I have AdBLockPlus (free version) installed and have not had any issues until today. Firefox did some updates and now the Add-In is no longer working. I have checked that… (read more)

I have AdBLockPlus (free version) installed and have not had any issues until today. Firefox did some updates and now the Add-In is no longer working. I have checked that it is specifically turned on for the websites I'm visiting and I've tried turning it off and back on to no avail.

Asked by anne2237 4 months ago

Answered by anne2237 4 months ago

  • Solved

Still requesting password for Gmail, even after exceptions

We have set up exceptions for mail.google.com and accounts.google.com in Settings. Yet, Gmail is still asking for passwords to log in and saving them. I thought I had do… (read more)

We have set up exceptions for mail.google.com and accounts.google.com in Settings. Yet, Gmail is still asking for passwords to log in and saving them. I thought I had done all it would take to have Gmail remember them. Am I missing something?

Also, we cleared cache.

Thank you, Meg

Asked by bifrostfarms1 4 months ago

Answered by Terry 4 months ago

  • Solved

Bad contrast of text selected with mouse on some websites. CCS-Problem?

On some websites text selected by dragging the mouse appears with light gray background on white. See screenshot "Bad contrast" appended. Original: https://editio… (read more)

On some websites text selected by dragging the mouse appears with light gray background on white.

What I did to check for possible local problems:

  • Hardware (AMD Radeon HD 6670 connected by HDMI to Acer-QG241Y)

Used monitor color-test (https://www.eizo.de/monitortest/) and fiddeled arround with all color-gradients: all smooth.

  • switched off anything I could think of in Firefox (13.0 64 Bit Win 10 (updated today))

Extensions, plugins, themes

So I suspect there is no problem at all with my hardware or software. Just an bad choice in the color design of the websites I visit.

If so, what can I do? Is there any chance to provide some remedy locally? Installing a theme (I don't know anything about themes) or provide a local CCS to override the CSS of the website? (Would not know how to connect such skript to Fx and what to "instructions" to specify inside. But as I understand the idea of CCS correctly, this is an option that it was built for.)

Asked by anmichvon-firefox 4 months ago

Answered by Terry 4 months ago

  • Solved

Firefox won't open .pdfs in Acrobat

I have always read downloaded .pdf files in Acrobat. I inadvertently changed the setting to "Open in Firefox" (I got a prompt and clicked it without intending to). I have… (read more)

I have always read downloaded .pdf files in Acrobat. I inadvertently changed the setting to "Open in Firefox" (I got a prompt and clicked it without intending to). I have changed the preference back to "Use Adobe Acrobat" in Settings/General/Applications, but Firefox keeps opening pdfs in a browser window. How do I get Firefox to abide by my preference setting?

Asked by alansanstad 4 months ago

Answered by alansanstad 4 months ago

  • Solved

PDF files should not download, only open in browser

I have set .pdf files to be opened in firefox, not download and browser is still opening those in new tab and also downloading those. What could cause this problem? … (read more)

I have set .pdf files to be opened in firefox, not download and browser is still opening those in new tab and also downloading those. What could cause this problem?

Asked by huligaani83 4 months ago

Answered by TyDraniu 4 months ago

  • Solved

Can't open first pinned tab when FF window maximized

When FF (113.0.1) is maximized clicking on the first (left hand) pinned tab does not open the tab. Hovering over the tab doesn't change the background color of the tab.… (read more)

When FF (113.0.1) is maximized clicking on the first (left hand) pinned tab does not open the tab. Hovering over the tab doesn't change the background color of the tab.

If I restore down the window, hovering over the tab changes the background color of the tab from light grey to a slightly darker grey and clicking the tab opens it.

Asked by ozhamlet 4 months ago

Answered by ozhamlet 4 months ago