had two subscriptions & paid for two but one did not get credited

Had two Mozilla VPN subscriptions and paid for two with Visa c.c. 6/5/2026 credited to pete.loya at gmail 6/6/2026 should have been credited to linda.loya at outlook bot… (read more)

Had two Mozilla VPN subscriptions and paid for two with Visa c.c. 6/5/2026 credited to pete.loya at gmail 6/6/2026 should have been credited to linda.loya at outlook both charges were $59.88

need way to rectify Plese help,


/edited emails from public community support forum

Solved 1

Custom search keywords no longer working

Hello, I have some keywords linked to some searches saved as bookmarks - image attached as an example. I have noticed that the keywords are no longer working in my URL ba… (read more)

Hello,

I have some keywords linked to some searches saved as bookmarks - image attached as an example.

I have noticed that the keywords are no longer working in my URL bar. I am using Firefox Developer Edition, and I think the keywords have stopped working since version 153 was released.

The keywords on the proper search engines are still working.

Has anyone else observed this?

Thanks

Solved 4

What happened??? How do I restor firefox back to the way I had everything where I wanted it?

it looks like mozillo ambushed me, did away with all of my setting I spent years getting where I wanted them and left a folder called Old firefox data on my desk top. ho… (read more)

it looks like mozillo ambushed me, did away with all of my setting I spent years getting where I wanted them and left a folder called Old firefox data on my desk top. how do I make it look and act like the old firefox? I do not want the side bar I want the icons on the same line as the search bar. I want firefox to be my default everything like it was. I hate edge but it seams the only way i could get rid of it was to uninsal firefox and reintal this new pink firefox home page. I want my home page to be foxnews. how do I restore everything from teh old data filke to this confusing new page?

Solved 3 1

Website developement problem on returning from non domain new tab.

My javascript cannot detect the difference beween closing a new preferences tab and a new non domain tab. I believe this is for security reasons. This leads to one of my … (read more)

My javascript cannot detect the difference beween closing a new preferences tab and a new non domain tab. I believe this is for security reasons. This leads to one of my custom messages popping up when closing a non domain tab, which is not standard behavour on other websites on FireFox. If the user does or does not follow the popup instructions everything works fine. My question is: does this disqualify my website from being posted to the internet for FireFox browsing, or is it tolerable to users and to Mozilla? I have intentionally left out of this post technical information about my javascript. Believe me, I have tried countless ways to code my way out of this situation but due to Firefox's strong security measures, it is impossible. I should mention that perhaps if my script was an addon I would have accesss to the TAbs API which might offer a solution. The purpose of the script is to update the website to changes to the default Browser Zoom Level as found in the prefererence settings. Does anyone know if this purpose is compatible with FireFox Addon developement?Thanks so much for directing me to informed assistance. I hope the post is not "TMI"!!

Solved 1

since updating I am no longer receiving billing notifications from my utilities i.e. water, elec, gas

Since updating to 152.0.3 I am no longer receiving bills from my water company; electric company and natural gas company as well as the payment confirmation emails from t… (read more)

Since updating to 152.0.3 I am no longer receiving bills from my water company; electric company and natural gas company as well as the payment confirmation emails from these companies. I've checked my spam filters (I use earthlink.net) and blocked sender addresses and they are not on these lists, in fact they are in my contact/address book. I've called the utilities and they have confirmed that the email bill was sent to my email address

I am receiving all other emails that I know of. It seems to be website generated em.ails?

I am using Mac OS 12.7.6

Locked 1

Softwer..I need to download the one for Small Business compatible w/Android phone/Windows 11and provide VPN

I need the support of FIrefox for Small Business compatible w/Android phone/Windows 11and provide VPN The whole this week I have been dealing that Firefox fixed my iss… (read more)

I need the support of FIrefox for Small Business compatible w/Android phone/Windows 11and provide VPN

The whole this week I have been dealing that Firefox fixed my issues and next day all settings went back as Google and Firefox is blocked or not longer providing me my request because of Google. I want to substitute Google for Firefox...I need an stronger help

Solved 1

how do I specify where to save downloads?

Firefox does not ask where to save downloads. They are simply saved automatically and then opened., 1. I have no idea where a PDF was saved to when it opens. 2. Wh… (read more)

Firefox does not ask where to save downloads. They are simply saved automatically and then opened.,

1. I have no idea where a PDF was saved to when it opens.

2. When it is open (it opens in Foxit Reader), I can not delete the PDF. (aside: I consider this is flaw, but that is Foxit Reader's problem, not Firefox's. Or, is it really?)

I want downloads save to the same place ALWAYS or I want the option to ALWAYS specify where to save a download.

How do I achieve that goal?

Solved 8

Numerous tabs appear whenever I open Mozilla

Numerous tabs appear whenever I open Mozilla. I have used them at some time in the past, but never all on one occasion. SOME WERE LAST USED AT LEAST SEVEN MONTHS AGO. R… (read more)

Numerous tabs appear whenever I open Mozilla. I have used them at some time in the past, but never all on one occasion. SOME WERE LAST USED AT LEAST SEVEN MONTHS AGO.

Related may be that sometimes when I follow a link on one website, the destination appears on my screen as a new opening of Mozilla. The previous site(s) are completely obscured

Solved 7

Firefox Crashes(?) When Disconnecting from VPN

Firefox recently seems to be crashing randomly when I disconnect from VPN. At least I think it's crashing. This has maybe started a few weeks ago? What happens is that wh… (read more)

Firefox recently seems to be crashing randomly when I disconnect from VPN. At least I think it's crashing. This has maybe started a few weeks ago?

What happens is that when I disconnect from my VPN (ProtonVPN), I will randomly not be able to load any pages. If I go to any website, it will just get stuck loading forever. No timeout. I'm able to visit the browsers own pages like settings, some about: pages like about:performance, about:memory, etc.

Why I'm not sure if it's crashing is because the browser itself is not closing, I have to manually close the browser window. Once I close the window manually and wait a while, the crash reporter pops up. If I close the window manually then re-open it, theres a text prompt that shows up telling me Firefox is still open and if I want to close it to re-open Firefox.

I don't think it's the VPN's issue as when I disconnect from my VPN, applications other than Firefox work and have internet connectivity (a separate browser like Chrome, or discord, etc)

What I have tried:

  • new Firefox profile
  • Using Firefox Nightly
  • Various ProtonVPN settings (but I don't think its related to ProtonVPN)
  • Various Firefox network settings
  • Both Firefox and Firefox Nightly Open, when disconnecting VPN one would stop letting me reach sites but other wouldn't

I have the crash report details (from Firefox and Firefox Nightly) but unsure where best to upload or if it contains any sensitive data.

Maybe pasting this is fine? Both mention this at the last few lines of details: Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

XPCOMSpinEventLoopStack: default: nsHttpConnectionMgr::Shutdown

And I also see this for maybe why the browser itself doesn't "crash" MozCrashReason: Shutdown hanging at step AppShutdownNetTeardown. Something is blocking the main-thread.

If it's okay to share the crash reports then I can add them.

Locked 1

All of my bookmarks have disappeared, the instructions to restore did not work.

My mac froze, force quit did not work, unplugged it, turned it back on, all bookmarks were gone and not able to add new ones. Would like to restore old bookmarks and add … (read more)

My mac froze, force quit did not work, unplugged it, turned it back on, all bookmarks were gone and not able to add new ones. Would like to restore old bookmarks and add new ones.

Solved 2 1