Firefox Community Forum

An Add-on (a theme) I've been using, Graphite Grace by compilan, has been removed with the following message:

"This add-on is blocked for violating Mozzila's policies and has been disabled".

As a user, I feel I have the right to know what policies were violated, and whether the add-on was indeed malicious as well as what data may have been compromised. Where can I get that information?

Secure Connection Failed An error occurred during a connection to fen.peryuck.com. SSL received a record that exceeded the maximum permissible length. Error code: SSL_ERROR_RX_RECORD_TOO_LONG The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Learn more…

how do i delete this it shows in area where my email contact s should appear

Moderator note: This question has been edited to correct the formatting.

Apr 3, 2026, 04:18 CST

In the last 48 hours I haven't been able to access the following - https://www.co-operativebank.co.uk - they do not appear to be the problem - when I try the link the 'retrying' symbol on the top left of screen (?taskbar), flashes extremely rapidly and it appears the system can't find the website. Are you aware of this issue.

I purchased VPN but for some reason it refuses to work on my PC. I have reloaded it several times but to no avail. I have given up and now want my subscription returned.......but how!!! I cannot find a way to do this, I know it's not made simple for obvious commercial reasons, but I will not give up until the money that I paid for something that doesn't work is back in my account. Can anyone help?

I just lost my bookmarks again, it happened a month or so ago as well. Appears to have been due to updates.

I have already followed the recommended ideas of navigating to restore, but there is no date given to restore to.

Just "choose a file comes" up, and that appears to lead nowhere.

I also went about:profiles , and all that was there was the current "cannot be deleted " profile and the option to make a new one, I tried that, it did not restore bookmarks. I need some of tose bookmarks quite badly this time

What more can I do ?

My Teams will not open on my pc laptop. It's tiny icon only flashes, I tried to sign in to microsoft and to the old skype but am told my passwords were compromised in 2024 and am sent to archive.org to change. I do not understand this archive site or what I am to do. Are their any interpreters for those who can't find direction? Thanks so much

When I try to look up phone numbers (to see who is calling/texting me), all I get is repetitive results - almost all either googleapis.com or Amazon Web Services (whatever they are). No robokiller, no spokeo, no validnumber - nothing. Not helpful at all.

Hello,

The website I log in for internet banking (https://www.sparkasse-rhein-maas.de/de/home.html) is shown as written in brackets when opened in Edge, but as www.sparkasse-rhein-maas.de/de/home.html when I open it in firefor. And Firefox tells me it's not safe when I want to log in. BUT - as I've only just discovered when I copied and pasted it in here - when copied it shows as https://www.sparkasse-rhein-maas.de/de/home.html, so safe after all? How can that be? I hope there's a good explanation.

Thanks in advance Bettina

Moderator note: This question has been edited to correct the formatting.

MacOS 15.5

I accidentally deleted my Firefox profile not knowing its criticality. When trying to open Firefox, I receive "Profile Missing. You're Firefox profile cannot be loaded. It may be missing or inaccessible.".

1. I have uninstalled and reinstalled Firefox to no success 2. In the Library/Application Support directory, there is no Firefox or Mozilla folder 3. In the Library/Caches directory, there is no Firefox or Mozilla folder 4. I have tried opening Firefox by pressing option + click, no change in behaviour

When I want to view passwords Firefox is asking windows credentials which I don't have. Now I can't get access. It used to ask for my Firefox password what happened.