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Two devices can’t be separated by Sync in Mozilla account

I am logged into my Mozilla account on four devices: Laptop Linux, Desktop Linux, Desktop Windows, Phone Android. However, when I try “Send tab to device” or list the dev… (read more)

I am logged into my Mozilla account on four devices: Laptop Linux, Desktop Linux, Desktop Windows, Phone Android. However, when I try “Send tab to device” or list the devices in the account settings, the two Linux devices are not shown separately, so I can’t send a tab from Laptop Linux to Desktop Linux or vice versa. In fact, when I edit the Device name on either of the Linux device, that name will also be shown on the other device.

How is this possible? How can I disentangle the two devices?

Asked by Simon Albrecht 1 year ago

Answered by jonzn4SUSE 1 year ago

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Firefox using more and more memory

I am using Firefox 122.0.1, Windows 11 with all latest updates. Recently my HP Laptop has been slow to respond. I rebooted and opened task manager. I started Firefox and … (read more)

I am using Firefox 122.0.1, Windows 11 with all latest updates. Recently my HP Laptop has been slow to respond. I rebooted and opened task manager. I started Firefox and it was using about 1500 MB of memory. I closed some tabs to try to recover some memory. However, Firefox kept taking more, more and more. After 15 minutes, it was at 10,000 MB and climbing, and my system was using 99% of memory. I don't believe Firefox did this in the past and this is clearly not working properly. Any ideas?

Asked by sdodell 12 months ago

Answered by cor-el 12 months ago

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Cannot open attachement of PDF files

I have to create a new question because when I try to reply to the answers I received the system comes up with an error page. My version of Firefox is 120.0.1 and has b… (read more)

I have to create a new question because when I try to reply to the answers I received the system comes up with an error page.

My version of Firefox is 120.0.1 and has been downloaded from the Mozilla website.

The problems occurs with all PDF file both local and from the internet.

The attachments are highlighted in blue in t he opened PDF file but cannot be opened. There is no way to click on the attachments.

Attached is a screen shot of one PDF file because I cannot attached the PDF file itself

Asked by berygan 11 months ago

Last reply by cor-el 11 months ago

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Lost everything, all bookmarks, history and tabs

I restarted my computer today and downloaded a new version of Firefox. When I started it up again everything was gone... all Tabs, history, and bookmarks. This is a sad l… (read more)

I restarted my computer today and downloaded a new version of Firefox. When I started it up again everything was gone... all Tabs, history, and bookmarks. This is a sad loss as I have been organizing my life with Firefox for over 10 years. Is there any going back and getting my firefox restored?

Asked by Shoshana.Aal 1 year ago

Answered by Paul 1 year ago

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Certain websites don't display images

Hi there I have found that certain websites aren't loading properly and that images aren't being displayed whilst the majority of pages are loading properly. Can someone… (read more)

Hi there

I have found that certain websites aren't loading properly and that images aren't being displayed whilst the majority of pages are loading properly. Can someone help me with this please?

Asked by paulh5 11 months ago

Answered by zeroknight 11 months ago

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Default search engine

I'm running FF 122.0. I've set default search engine to DuckDuckgo. Won't do it. Then I deleted Google from the list of search engines in settings, after first unchecking… (read more)

I'm running FF 122.0. I've set default search engine to DuckDuckgo. Won't do it. Then I deleted Google from the list of search engines in settings, after first unchecking it. When I open FF it still defaults to Google - why and how do I stop this? I'm in Canada if that makes a difference (it defaults on startup to www.google.ca). One time it loaded duckduckgo but then google.ca took over - that was when I'd unchecked google and before I deleted it completely. Now it just goes straight to google, help!

Asked by allan_b_ 1 year ago

Answered by allan_b_ 1 year ago

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Url call not wroking anymore on firfox update ?

previous version of firefox , open with option work perfectly. But latest update , it won't work anymore such as potplayer://url... i don't know why but this is working p… (read more)

previous version of firefox , open with option work perfectly. But latest update , it won't work anymore such as potplayer://url... i don't know why but this is working perfectly on other browsers such as chrome...

Asked by Noncapture 1 year ago

Answered by zeroknight 1 year ago

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I need a key for "reload tab", not "reload" page.

Often I open a new tab & it's bugged. (It displays fine but the "right click" menu doesn't work.) The fix is right clicking the tab itself (at the very top) & t… (read more)

Often I open a new tab & it's bugged. (It displays fine but the "right click" menu doesn't work.)

The fix is right clicking the tab itself (at the very top) & then clicking "reload tab".

Is there a hotkey for this instead? I hoped ^{f5} would work (control f5) but it didn't seem to.

Asked by rosewoodmahogany 11 months ago

Answered by cor-el 11 months ago

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Google Voice image uploads

Texting images via Google Voice had always worked in the past. Now it does not in FF, but succeeds in Chrome. "Server error" is the FF response. What has changed? La… (read more)

Texting images via Google Voice had always worked in the past.

Now it does not in FF, but succeeds in Chrome. "Server error" is the FF response.

What has changed? Latest FF on Win11.

Asked by borate 1 year ago

Answered by borate 1 year ago

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Mercadolibre login

For some reason I updated to win 11 and now Firefox won't let me login to mercadolibre, it will display the login screen, take my username, send me to the password window… (read more)

For some reason I updated to win 11 and now Firefox won't let me login to mercadolibre, it will display the login screen, take my username, send me to the password window, enter my password but won't go anywhere from there. The curious thing is that Edge will log me in without any issue and if I do the same thing with Firefox using a private windows it will let me login but Mercadolibre will always ask me to scan a code with my phone which makes the process longer and tedious.

I cleared all the cookies from my system to no avail.

Asked by Marco 1 year ago

Answered by Marco 1 year ago

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Firefox 122 Linux Tumbleweed

Firefox 122 can't display at least one site I found today. www.dominos.ca. Only part of the page loads many elements are missing. I have disabled all extensions and the p… (read more)

Firefox 122 can't display at least one site I found today. www.dominos.ca. Only part of the page loads many elements are missing. I have disabled all extensions and the problem still exists. This page never gave me problems before this latest Firefox.

Asked by mccfrank 1 year ago

Answered by jonzn4SUSE 1 year ago

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Default Search Engine

I have Firefox as my default browser instead of Microsoft Edge on my HP laptop. I've tried everything under the sun to make Google my default search engine over Microsoft… (read more)

I have Firefox as my default browser instead of Microsoft Edge on my HP laptop. I've tried everything under the sun to make Google my default search engine over Microsoft Bing, and no matter what it won't stop rerouting me to Bing. I can go to www.google.com and type directly in the search bar and it STILL reroutes me to Bing, even when my settings list Google as my default search engine of the search bar. Can I block Bing as a website altogether? HP support only offered to connect me with a specialized team that costs money. Please help.

Asked by Talia Ross 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

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Bulk user name delete

I would like to select and delete a subset of user names and passwords in Firefox. I have a group of about 80 logins for an old account which I no longer use. I know I ca… (read more)

I would like to select and delete a subset of user names and passwords in Firefox. I have a group of about 80 logins for an old account which I no longer use. I know I can delete individual logins one at a time but doing this 80 times is a pain!

I can search for the particular account in the password list and Firefox lists them all, which is great. What I would like to do then is right click and select all followed by delete.

Is there a shortcut somewhere?

Asked by Spencer.greystrong 1 year ago

Answered by Spencer.greystrong 1 year ago

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Credit Card Auto-Fill

Hi there, Using up to date Firefox on a Mac, London UK. Recently returned from travel in Japan. The bank cards auto-fill stopped working & Auto-fill does not appear … (read more)

Hi there,

Using up to date Firefox on a Mac, London UK. Recently returned from travel in Japan. The bank cards auto-fill stopped working & Auto-fill does not appear in Privacy Settings (it is not there – no need to request a check please:)?

Spent 2 hours on Mozilla support/community etc. No answers – including 'make a new profile'...(& why - won' that affect history etc)?

Would be very grateful for any help please?

With thanks,

Alex

Asked by amreuben 1 year ago

Answered by amreuben 1 year ago

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Opening new tab causes Firefox to completely hang

Any method I open a new tab, it always takes up to 7s to load, while completely suspending my browser. This also happens in troubleshoot mode but not in incognito. Direct… (read more)

Any method I open a new tab, it always takes up to 7s to load, while completely suspending my browser. This also happens in troubleshoot mode but not in incognito. Directly opening websites in a new tab doesn't trigger that bug. I don't recall when this started to happen, it might be after some new Windows update.

I have included screenshots from Firefox Profiler, both from regular window and incognito one.

Asked by Adam Kasprzycki 1 year ago

Answered by cor-el 1 year ago

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Lost bookmarks and passwords

For some reason, Firefox just stopped working yesterday. The only way I could get it to work again was to uninstall and reinstall (the refresh option did not work). How… (read more)

For some reason, Firefox just stopped working yesterday. The only way I could get it to work again was to uninstall and reinstall (the refresh option did not work). However, now I've lost all my bookmarks, passwords and customization. I don't care about the customization and losing the bookmarks is an annoyance, but I'd REALLY like to get my passwords back. The installation created a folder of Old Firefox data, but when I open the folders that I think might be helpful, like bookmarkbackups, they are empty. Is there anywhere else I can look where these might have been saved? I did not have a Mozilla account so no profile until now which I just set up in order to access the forum. Thanks for any help you can provide.

Asked by terriejky 1 year ago

Answered by cor-el 1 year ago