Firefox Community Forum

I'm trying to diagnose an unusual problem on a relative's computer elsewhere in the country via TeamViewer. When Firefox is initiated, the same picture (a man taking a shower) appears, and the VERY 'long URL starts with a Yahoo image file (yimg) and also contains buzzfeed.com well into that URL. I thought I could easily diagnose this, and have failed. Home page is set to blank page. I cleared all browsing data. When that failed I exported bookmarks, created a new profile, and the problem still continued, even before importing the bookmarks or adding any extensions. Something is retaining the unwanted startup behavior. Tonight, out of desperation, I will reconnect and look through the registry.

Can anyone surmise why an unwanted URL is being invoked upon Firefox startup?

Firefox won't save my gmail password. I don't know how that is done. When I sign in to [edited from public] @gmail.com, firefox never asks me to save the password. What can I do?

The problem that is occurring with Firefox is one website American Airlines, I can not log in to my account with Firefox, however Chrome has no problem logging in. Running Windows 11 up to date Firefox 147.03 64 bit. below is the error message I get Access Denied You don't have permission to access "http://www.aa.com/homePage.do" on this server.

Reference #18.450c3417.1770423478.9f1ea295

https://errors.edgesuite.net/18.450c3417.1770423478.9f1ea295

Thanks for any help. Rick

Please return my Computer to using Firefox default as my browser as it was 2/01 /2026.Ive tried several times to do this w/o success . I was using windows 11 and have been trying to get rid of MS365 which I never used but have been charged for a solution , but have been blocked and refused cancellation after they asked me to change my email address and PW . Insanely confusing !

Error message: the bookmarks and history system will no be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.

I tried following the directions in "learn more" but to no avail. Please help this senior citizen get his bookmarks back! Thank you.

I have two e mails, but when i try to go to my secondary email [email 1 removed]@gmail.com i always get my primary one, [email 2 removed]@gmail.com. why?

Hello, Having followed the advice as under: If you've previously made use of Firefox Sync, please make sure you're signed into your Mozilla account and have enabled Bookmarks within your Sync settings, because Firefox will automatically download any available data from our sync servers as long as you are logged into the account you used to sync.

Additionally, please consider that if your bookmarks are still available in the local storage of another device, signing into Sync on these devices will let you upload this account data and make your data accessible on any other devices you enable Sync on.

Andd checking the the Bookmarks tick-box was checked [as was last attempt] I tried to sign in to open the required page, but got 2 x 'error' windows, as attached, one for enail address [been using this for 2 yaers] and the other for password [how did I get this page up with the wrong password??]

I'm obviously a very dim Brit . . . . . please would you advise me as clearly as possible about whatv the heck is going wrong, thanx Kr CB

Before the new profiles update in Firefox I was using the old version of creating profiles and I want to move that profile into the new profile method. Is that possible?

Recently I’ve had a few Firefox problems on my W11 desktop. Sometimes when I try to load a website, nothing appears until several seconds (30 or more) have passed. During that time, the bottom of the screen shows the message Transferring data. Then, after that long wait, very often only a top piece (1/3 to ½) of the page appears. If I wait long enough (a minute or two), the rest of the page appears. Another problem is illustrated in the two images. When I go to AARP, I get the first image. T then press the Reload button and the second image appears. This problem is fairly recent. Previously, the first image always loaded with not problem. Any ideas of what’s happening and, even more importantly, how it can be fixed? Thanks.

A few weeks I started having trouble accessing the aa.com website. I would get this message:

Access Denied You don't have permission to access "http://www.aa.com/" on this server.

Reference #18.8b0ec617.1769870573.b9fa42c

https://errors.edgesuite.net/18.8b0ec617.1769870573.b9fa42c

I can access without issue on Edge and Chrome, but they aren't my preferred browsers. And if I use google to directly go to a specific page within the site, such a the technical support page, I can access that, and log in from there.

I tried all of the typical trouble shooting steps, like clearing cache and cookies. None of that helped.

Then today I decided to pull out my laptop and see if I could access aa.com from there. I could, with no issues.

So, this is somehow related to Firefox, but deeper than just the browser itself. But I'm at a loss as what to check next to correct this isue.

Not sure if it's related, but the automated guesses this page makes about my browser and operating system stated that I'm on Windows 10. This computer uses Windows 11, and it came installed with Windows 11.

Hi

I have tried multiple times today to change my password to a more secure one.

I do not receive the emails with the code to continue - have checked junk, spam etc.

I have another email address you can use: [email 2 removed] or [email 3 removed] Please help

duplicate of /questions/1558885 thread

I just bought a new computer. How do I sync firefox on my old computer with firefox on my new computer. The same for thunderbird mail. Please help. I am not a computer genius. Dave Muran [edited email and phone# from public community support forum)

We hate this useless so-called feature and you've completely failed to give us an OFF switch! It's been many months with countless complaints and still no OFF switch! We've had this conversation before, all of your ideas must come with an OFF switch, especially so for the dumb ones like tab pinning! You don't ever force this dumb crap on us, ever!

Where is the fkin OFF switch already!?!?!?

I can't open FIrefox. When I try to open it I get the following error message. "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." I opened Task Manager and could not find any instance of Firefox or Mozilla running. I uninstalled Firefox and deleted all the files and folders having to do with Mozilla and Firefox. Then I reinstalled Firefox. I continue to get the same error message. I am running Windows 11 64bit on a Dell laptop. Any suggestions? Ray