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Asking help from Fred McD

Hello Fred McD, Thanks for getting back to me. First, my computer screen froze (I suspect some interference of a hacker or something). Anyway, I turned off my computer… (read more)

Hello Fred McD,

Thanks for getting back to me. First, my computer screen froze (I suspect some interference of a hacker or something).

Anyway, I turned off my computer, waited several minutes, and turned it back on, again. A message came on the screen said I wasn't "signed in." Then, another smaller window came up saying I could "sign in" by clicking on a blue button. But, that didn't work after three tries, so I clicked on the "closed" button. That allowed me very limited access to the internet. A "black" label announcement said that I wasn't signed in - and that my files were inaccessible to me.

It looks like I need a technician, but I presently have no car and I don't know of any technicians who do "House Calls."

I'm also wary of contacting an online technician. One time a year or so ago, I looked up a phone number for Microsoft - and the guy I spoke with had an "Indian" accent. He sort of helped me for a stiff fee. In hindsight, I realized he couldn't possibly have worked for Microsoft - even though he assured me that he did...

Can you or someone on your staff possibly help me. I trust Mozilla Firefox and I'm prepared to pay a reasonable fee.


Thank You, Eric Vollmer

Asked by voiceinthewell 1 year ago

Last reply by James 1 year ago

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BUMP: Why does alternate search engine select ("This time, search with...") require extra action?

Original post: https://support.mozilla.org/en-US/questions/1315759 I wanted to bump this as I never received a satisfactory answer for the reason behavior was changed an… (read more)

Original post: https://support.mozilla.org/en-US/questions/1315759

I wanted to bump this as I never received a satisfactory answer for the reason behavior was changed and it is still something that feels like a UX regression.

Asked by wheelofiron 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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97.0.2 (32-bit) update ISSUES

I was working on my computer earlier today. Open FF and it asked to download an new update. I chose yes. A little later I closed out of FF and shortly after that got b… (read more)

I was working on my computer earlier today. Open FF and it asked to download an new update. I chose yes. A little later I closed out of FF and shortly after that got back into FF and the update installed. Now, windows for any application open and close slowly, almost like they are fading in when opening and fading out when closing.

Additionally, my taskbar, which is set to auto hide, very slowly un-hides and very slowly hides. All this was working fine before the install of FF 97.0.2 (32-bit) and became an issue immediately after the install (i.e., opening FF after downloading and closing FF).

Does anyone have any ideas on what the reason for this issue is? Did some setting get changed? Thanks.

Asked by LT 1 year ago

Answered by LT 1 year ago

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my home page is http:// NOT https:// , I set my home page to http:// in settings but it's redirected to https://

My home page is on my private PC and I have no need for https on my private system. Fire fox repeatedly redirects to https which does not exist. How can I get your progr… (read more)

My home page is on my private PC and I have no need for https on my private system. Fire fox repeatedly redirects to https which does not exist. How can I get your program to work again. I used to be able to retype http:// and I could see my page but now your program is BROKEN!!!!

My Page is private http://www.work.com/ at work and http://www.home.com/ at home. Which is ip address 128.0.0.1. All public internet and intranet pages are https://

What is wrong with your program I need to be able to view pages on port 80. Is there a setting some where that can fix this ?

- Robert Campbell

Asked by Robert Campbell 1 year ago

Answered by Robert Campbell 1 year ago

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Linux sync and support pages not visible or accessible

Hello on Fixfox Linux ESR 91 and also V96 Canonical, The following pages Time Out accounts.mozilla.org support.mozilla.org Not able to sign into Sync. The page does no… (read more)

Hello on Fixfox Linux ESR 91 and also V96 Canonical, The following pages Time Out accounts.mozilla.org support.mozilla.org

Not able to sign into Sync. The page does not even load.

/?contex=fx_desktop_v3&entrypoint=fxa_app_menu&action=email&service=sync

Thanks in advance. My second Ubuntu machine also same issue the pages juet Time Out. Not sure what's up any help would be appreciated!!


FYI Firefox is not firewalled and is able to access the web and other domains

Asked by ajb 1 year ago

Answered by ajb 1 year ago

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Warning when opening Firefox

Why is it every time I open Firefox I get the warning "Do you want to allow the following program to make changes to this computer?" This just started yesterday and I ha… (read more)

Why is it every time I open Firefox I get the warning "Do you want to allow the following program to make changes to this computer?"

This just started yesterday and I had not made any changes. Firefox is up to date.

https://support.mozilla.org/en-US/questions/new/desktop/form

Asked by jane.nebelung 1 year ago

Answered by FredMcD 1 year ago

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i have rebooted, Firefox is my default browser on Linux, and i can only bring up Gmail - no other sites

i have rebooted, Firefox is my default browser on Linux, and i can only bring up Gmail - no other sites, not even my bookmarks. just started today..... no other changes,… (read more)

i have rebooted, Firefox is my default browser on Linux, and i can only bring up Gmail - no other sites, not even my bookmarks. just started today..... no other changes, unless accidentally

Asked by saj4pz 1 year ago

Answered by Terry 1 year ago

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Cannot add Add-ons to Firefox browser (Windows)

When visiting the page for an addon at https://addons.mozilla.org/ , the "Add to Firefox" button, which is normally a nice, dark blue, is a "greyed out" hue of the same b… (read more)

When visiting the page for an addon at https://addons.mozilla.org/ , the "Add to Firefox" button, which is normally a nice, dark blue, is a "greyed out" hue of the same blue (see attached image), and my mouse turns into the red circle with a line through indicative of a "Do not go" symbol.

This is thoroughly annoying.

I've gone into my preferences, checked to make sure Firefox is updated properly, I'm signed into the addons page, I even checked to make sure addons were synced in my account but I just cannot get it to work!

Any help would be appreciated.

Asked by axiothelion 1 year ago

Answered by axiothelion 1 year ago

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Resettimng Date and Time on a MACmini.

Locking this thread.Please continue here: [/questions/1368597] Doing this requires a password, which I have lost. Is there any way to overcome this? I cannot create a new… (read more)

Locking this thread.
Please continue here: [/questions/1368597]
Doing this requires a password, which I have lost. Is there any way to overcome this? I cannot create a new password without knowing the old one. Sorry if I'm placing this question in the wrong place!

Asked by Douglas M Pomeroy 1 year ago

Last reply by cor-el 1 year ago

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New Version of Firefox

This is not a request for help but a comment on the new version of Firefox. Today a new version of FF was installed on my computer and it wiped out ALL my passwords for … (read more)

This is not a request for help but a comment on the new version of Firefox. Today a new version of FF was installed on my computer and it wiped out ALL my passwords for EVERY account I own - personal and business. I am extremely pissed off because I have to reset all my passwords (which will take days)! For now on when you offer a new version of FF, warn the individual to back up their passwords and user names.

The question is am I going to keep using FF or just start fresh with another browser to avoid this headache in the future.

You have to up your game.

Rich

Asked by rjmelvin2 1 year ago

Answered by FredMcD 1 year ago

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New tab

I use firefox because is the best in every aspect, but opening a new tab in it and typing, it takes me to address bar instead of search bar and that is annoying. Firefox … (read more)

I use firefox because is the best in every aspect, but opening a new tab in it and typing, it takes me to address bar instead of search bar and that is annoying. Firefox search bar is useless in that way. Thanks for listening.

Asked by ermiss2 1 year ago

Answered by Terry 1 year ago

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Browser stopped warning that page has changed 97.0.1 (64) (now 99.0.1)

My work consists mainly of capturing accounting data online. It is important that the browser warns me if I try to close or navigate away from a page if the data entered … (read more)

My work consists mainly of capturing accounting data online. It is important that the browser warns me if I try to close or navigate away from a page if the data entered has not been saved or updated, but I no longer get these warnings.

Please help.

Asked by Joshua Jacobs 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Web Page not correctly displayed

Firefox used to display this web page fine, and one day it just stopped. https://www.jdfarag.org/bible-prophecy Chrome always did and still does display this page correct… (read more)

Firefox used to display this web page fine, and one day it just stopped. https://www.jdfarag.org/bible-prophecy Chrome always did and still does display this page correctly.

I have Firefox 97.0.2 64bit I have Chrome 99.0.4844.51 32bit The two browsers have identical extensions except for Firefox Color I have Windows 10 Pro 64bit

How can I make Firefox display the page: https://www.jdfarag.org/bible-prophecy

Thanks

Asked by r.j.dill 1 year ago

Answered by jonzn4SUSE 1 year ago

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Adding bookmark -> Choose Folder -> Cannot see folder names

Hi, The attached image explains the problem in 3 steps. 1. I try to add a bookmark, a pop-up window appears. OK. 2. I get a menu with some recent bookmark folders, but I … (read more)

Hi, The attached image explains the problem in 3 steps. 1. I try to add a bookmark, a pop-up window appears. OK. 2. I get a menu with some recent bookmark folders, but I want a different one, so I press "Choose folder". OK. 3. Now I need to browse among numerous folders in my bookmarks, it worked fine before, but I cannot do it anymore because the folder names are not visible! As if they are written with a white font on a white background. I can scroll, choose (blindly) some folder, which is marked by the faint rectangle visible on the image. And the bookmark will be saved to that folder indeed. But scrolling blindly through my hundred folders is obviously not practical.

The problem appeared 1-2 weeks ago, probably after a FF update. Now I updated FF to the latest version 97.0.1, it doesn't help.

A couple of months ago I did some changes in FF config in particular to make bookmarks appear more dense: newer FF versions introduced huge vertical space between bookmarks. I can't remember what exactly I did (followed some recipe on internet), but it didn't introduce any problems. The problems appeared 1-2 weeks ago. System: Windows 10.

Asked by dansh 1 year ago

Answered by Terry 1 year ago