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  • Solved

duplicate web-mail addresses in BT Mail

My ISP is BT (UK) and I have 5 BT Mail email addresses. On the mail log-in page there is a sign-in box where I can choose which email address I wish to open. Unfortunatel… (read more)

My ISP is BT (UK) and I have 5 BT Mail email addresses. On the mail log-in page there is a sign-in box where I can choose which email address I wish to open. Unfortunately there are several instances of my main email address. Some with old passwords some from I know not where. I need to delete all those except the current one. I have tried clearing the cache and data but to no effect. The duplicates do not appear if I use a different browser, so it would seem to be a Firefox issue.

Asked by Bob 5 months ago

Answered by Paul 5 months ago

  • Solved

Survey websites don't fully load - get the neverending clock.

When I log in to survey websites (e-rewards or one opinion), they get the neverending clock so I can't choose & take a survey. I get into the website & can do ev… (read more)

When I log in to survey websites (e-rewards or one opinion), they get the neverending clock so I can't choose & take a survey. I get into the website & can do everything except for taking the survey. Works fine in Edge.

Asked by toni28c 5 months ago

Answered by cor-el 5 months ago

  • Solved

Save documents files in the temp folder when open with local readers/writers softwares

Hello, I regularly open pdf files and other documents with local readers/writers by selecting the option "open with". My big issue is that the files are yes opened with t… (read more)

Hello, I regularly open pdf files and other documents with local readers/writers by selecting the option "open with". My big issue is that the files are yes opened with the local reader, but they are also automatically downloaded in the "Download" folder.

Before files were stored in a temporary folder, and I would like to continue like that because my "Download" folder is exploding and it's a mess!

Or, at least, there should be an option to select where to download automatically the files when I select the "open with" option. So I can chose a folder that I now is to be trashed.

Thank you!

Asked by behemot_86 5 months ago

Answered by Terry 5 months ago

  • Solved

Automatically Logged Out of Websites Post-Authentication

I first thought this issue was contained to a single website and was the fault of their IT, but I have begun to experience this issue on other websites, and it does not o… (read more)

I first thought this issue was contained to a single website and was the fault of their IT, but I have begun to experience this issue on other websites, and it does not occur on other devices also using Firefox. It is difficult to explain given that I don't have any idea what is actually happening, but hopefully I can make it clear enough.

For some websites that require a username and password, I will correctly login and pass authentication but then I will be booted back to the initial login screen, almost like the login failed. I only know that it is technically a log out, not a failure, because I have briefly seen the URL change like I'm logging out. I have tried uninstalling and reinstalling Firefox fresh multiple times on my Windows 11 laptop, but the same issue occurs consistently.

This happened when I was trying to login to the student portal for my university and when I was trying to login to my apartment's resident portal. Changing cookie settings or going into a private browser has not helped at all. I cannot tell if this is a bug with Firefox (maybe just on Windows 11?) or if there is some background setting that needs to be adjusted, but it is very frustrating. If this keeps happening, I would have to switch to a different browser, which would not be ideal.

Does anyone have any idea of steps that I could take for troubleshooting or any experience with similar issues? Any help would be greatly appreciated.

Asked by Jake 5 months ago

Answered by Jake 5 months ago

  • Locked

Previous Tabs don't come back up after a reboot.

In settings, Start-up, I have the box checked for: "open previous windows and tabs" but it doesn't work. In order to do my work I need the 23 tabs I currently have open t… (read more)

In settings, Start-up, I have the box checked for: "open previous windows and tabs" but it doesn't work. In order to do my work I need the 23 tabs I currently have open to show up again after a reboot of the browser or computer. What gives? How long will it take to get this corrected? Please give me help. Thanks, Mark

I've tried everything and read all the instructions but none work.

Asked by MarMiller 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Solved

Icons in a Google Finance Watchlist only appear as text

Please see the attached screen shot. The icons at the top which allow you to toggle between watchlists are not available, and if you look at the list of stocks, some say… (read more)

Please see the attached screen shot. The icons at the top which allow you to toggle between watchlists are not available, and if you look at the list of stocks, some say "Equalizer" instead of showing the icon. Any settings I need to check?

Asked by haroldwaisel 5 months ago

Answered by cor-el 5 months ago

  • Solved

Firefox has become very slow lately.

Firefox has become very slow for some two weeks om my desktop with Linux Xubuntu 18.04. Some sites can be approached without problems except for the speed, other sites ar… (read more)

Firefox has become very slow for some two weeks om my desktop with Linux Xubuntu 18.04. Some sites can be approached without problems except for the speed, other sites are opened after some time, but freeze so that scrolling and clicking on links won't work. I tried to find an answer in the Settings......

Asked by edschijf 5 months ago

Answered by edschijf 5 months ago

  • Solved

THETA Crypto Wallet

Hi, I am trying to connect my device to a web page crypto wallet and get this message/prompt: Windows security Making sure it's you Please sign in to https://wallet.thet… (read more)

Hi,

I am trying to connect my device to a web page crypto wallet and get this message/prompt: Windows security Making sure it's you Please sign in to https://wallet.thetatoken.org This request comes from Firefox, published by Mozilla Corporation

Insert your security key into the USB port, I bought a security key but do not know what they are asking for?

Can anyone help......

mike

Asked by mike1422 5 months ago

Answered by Dropa 5 months ago

  • Solved

Loosing ALL cookies when Firefox session ended

I've just done a clean install of Windows 11 12H2 and, consquently, FireFox. Don't know why I'm loosing all cookies when Firefox session ended. Firefox 101.0.1 x64 OS… (read more)

I've just done a clean install of Windows 11 12H2 and, consquently, FireFox.

Don't know why I'm loosing all cookies when Firefox session ended.

Firefox 101.0.1 x64 OS Windows 11 Pro v 21H2 (Build 22000.776)

Asked by IanM 5 months ago

Answered by Márk 5 months ago

  • Solved

how to block about:addons?

I used a siteblocker and i tried blocking about:addons, wouldn't allow it so someone tell me how. im literally trying to prevent myself from removing extension i literall… (read more)

I used a siteblocker and i tried blocking about:addons, wouldn't allow it so someone tell me how. im literally trying to prevent myself from removing extension i literally jumped from one browser to another just to make this shit possible please.

Asked by alifadul99 5 months ago

Answered by cor-el 5 months ago

  • Solved

Problem with privacy settings

I reset my privacy settings to "standard", as they were causing too many problems. I quit Firefox. Some websites (like Google) are still telling me that cookies are disab… (read more)

I reset my privacy settings to "standard", as they were causing too many problems. I quit Firefox. Some websites (like Google) are still telling me that cookies are disabled, when they are not and don't allow me to go to these websites. I attached 2 screen captures. Any reason for this and how to fix this problem?

Thanks.

Asked by Sue 4 months ago

Answered by user104147805413306348376805769878442569366 4 months ago

  • Solved

Cannot do fresh install - Get "Can not open temp folder archive" message

Firefox wasn't working well on a seldom-used laptop, and the update to 100.0.1 didn't go quite right, so I deleted the old version and (using the odious Edge) tried downl… (read more)

Firefox wasn't working well on a seldom-used laptop, and the update to 100.0.1 didn't go quite right, so I deleted the old version and (using the odious Edge) tried downloading a fresh copy of the software.

But then I get a message from "7-ZIP" that reads "Can not create temp folder archive"

I'm stuck. Advice?

Asked by K in NC 5 months ago

Answered by K in NC 5 months ago

  • Solved
  • Archived

How do I access Yahoo's main page?

I used Speedtest by Ookla. When the broad band was installed, the technician did this without a problem. Today when I tried I was taken to an installation page. After I u… (read more)

I used Speedtest by Ookla. When the broad band was installed, the technician did this without a problem. Today when I tried I was taken to an installation page. After I used the SpeedTest, then my main page was gone and instead I have a bar of Firefox selected options. I've tried to find how this is done so I can set it back but I can't find it. Please help.

Asked by Eric 6 months ago

Answered by user104147805413306348376805769878442569366 6 months ago

  • Solved
  • Archived

Full screen limited by window

When entering full screen mode it's only inside selected window. Also affects youtube player. Pictures when in full screen mode (using F11 key): https://imgur.com/a/gp3yq… (read more)

When entering full screen mode it's only inside selected window. Also affects youtube player. Pictures when in full screen mode (using F11 key): https://imgur.com/a/gp3yqCC

Asked by runiarcanes 6 months ago

Answered by runiarcanes 6 months ago

  • Solved

Where can I download FF for OS X El Capitan V10.11.6?

My old 2009 MacBook Pro broke, got fixed, and now the backup won't transfer. So I need a new Firefox. OS X El Capitan V10.11.6 is the latest this old computer will han… (read more)

My old 2009 MacBook Pro broke, got fixed, and now the backup won't transfer. So I need a new Firefox.

OS X El Capitan V10.11.6 is the latest this old computer will handle. On the mozilla.org download page, the app on the .dmg that gets downloaded says it wants OS X 10.12 or later.

I'd appreciate your suggestions.

--Gil

Asked by GilDawson 5 months ago

Answered by jonzn4SUSE 5 months ago

  • Solved

Blank pdfs

For some reason, whenever I load a pdf from within Firefox, I get a new tab with the regular toolbar displayed on top of pdf files, but the document itself is completely … (read more)

For some reason, whenever I load a pdf from within Firefox, I get a new tab with the regular toolbar displayed on top of pdf files, but the document itself is completely blank (see attached screenshot). This issue just started today and I assume it was a result of an update, since I don't recall making any changes to my settings (I'm using Firefox 101.0.1 on Ubuntu 20.04).

I've tried opening multiple files from a variety of sites with the same result. All of them open fine using my system's pdf viewer, as well as from within Chromium. I've tried disabling my plugins, putting Firefox into safe mode and resetting all the handlers, to no avail. Any help would be much appreciated.

Asked by jesse20 5 months ago

Answered by jesse20 5 months ago

  • Solved

Is there a way to remove a device from sync if I no longer have access to that device?

My old PC still shows up on sync. I can't remove it because I took it apart when I built my current PC to reuse some parts. Is there a way to remove it from sync or am I … (read more)

My old PC still shows up on sync. I can't remove it because I took it apart when I built my current PC to reuse some parts. Is there a way to remove it from sync or am I stuck with it showing up?

Asked by ers379 5 months ago

Answered by Paul 5 months ago