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  • Archived

Firefox Private Automatically Downloaded

Yesterday I tried updated an old pc that has windows 10. When I checked the computer this morning the start menu shows a shortcut to Firefox private and says I downloaded… (read more)

Yesterday I tried updated an old pc that has windows 10. When I checked the computer this morning the start menu shows a shortcut to Firefox private and says I downloaded it yesterday.

Frankly this caused my wife to raise concerns about what I’m doing and I’m trying to clear my name.

I have never used Firefox private. I did not download it either.

Is it possible that the shortcut somehow automatically downloaded? Is there a way that I can show her the private browsing history which should be empty anyway?

In short, can you help me clear my name?

Asked by ethanpulliam 1 year ago

Last reply by cor-el 1 year ago

why do my incognito tabs keep getting deleted

I had chess scores and high level thinfags i had done I wanna be able to save them even if there locked i don't give my email to just anyone because its always full but… (read more)

I had chess scores and high level thinfags i had done I wanna be able to save them even if there locked i don't give my email to just anyone because its always full but I keep scoring high close on chess and your browser keeps deleting it. Now I could do it on a normal tabe but its capped and if you cant do it I know Google has the ability I just tested it out yesterday and they have a save incognito tabs with pin options so if tou guys cant help me and give me my lost game scores and elo im deleting the app permanently today and just switching to Google, Thanks for reading Ps this happened yesterday and there was a screen lock and I chose yours because I thought it still might be easier but the screen lock went away and now I lost all of the hard work I put in thats very frustrating

Asked by Philante malone 3 months ago

Last reply by Mark 3 months ago

  • Solved
  • Archived

Lost Saved Passwords in Firefox; Restored by with Safe Mode; Not Restored in Normal Mode with Adds-on Disabled

I've been using Firefox and it's saved numerous passwords. However, these disappeared suddenly. Through testing, I discovered they reappear when I restart Firefox in Safe… (read more)

I've been using Firefox and it's saved numerous passwords. However, these disappeared suddenly. Through testing, I discovered they reappear when I restart Firefox in Safe Mode (achieved via about:profiles => restart with adds-on disabled). Yet, re-enabling add-ons (restart in normal mode) causes the passwords to vanish again. Interestingly, disabling the add-ons in normal mode doesn't restore password access.

Looking for solutions or insights.

Asked by elijahgalahad 1 year ago

Answered by elijahgalahad 1 year ago

AI Concerns

I've used Firefox for a long time because it's been one of the few browsers that doesn't force features that harm its users onto the userbase. It's been leagues beyond th… (read more)

I've used Firefox for a long time because it's been one of the few browsers that doesn't force features that harm its users onto the userbase. It's been leagues beyond the majority for that long time! The introduction of AI features over time has been a bell ringing for the loss of that thoughtful approach to aiding the users. AI in browsers has been used by malicious third parties to steal the data of anyone who visits specific sites, it's prone to misinformation when used to summarize anything, and simply doesn't add any value to the browsing experience. It gets in the way and slows it down, even! If more AI features are added, I will be finding a different browser to use.

Asked by Archivist 2 months ago

Last reply by Paul 2 months ago

  • Solved
  • Archived

How can I stop a piece of history from being shown in "Firefox Suggestions", which was made on an unapproachable device?

I just want to stop a piece of my own history from being shown on "Firefox Suggestion", which was made with a firefox browser on my previous device and is relatively priv… (read more)

I just want to stop a piece of my own history from being shown on "Firefox Suggestion", which was made with a firefox browser on my previous device and is relatively private.(I know I can do this by modifying "Search Suggestions->Show search suggestions ahead of browsing history in address bar results", but I would like to preserve the function itself). That device is permanently unapproachable, and so is that browser. I tried "Clear recent history -> Everything", but it didn't work as expected and that is still shown. I think clear all my history(not only those made on this currently used device) may help, how can I do it?

Asked by cheng.cheng56 1 year ago

Answered by cheng.cheng56 1 year ago

  • Archived

Did not connect: potential security issue to my credit union. nothing wrong on their end

I keep getting this message did not connect:potential security issue. I went to my credit union and they find no problem with their website and I am able access my accoun… (read more)

I keep getting this message did not connect:potential security issue. I went to my credit union and they find no problem with their website and I am able access my account on their computer. This just came up Friday

Asked by cjc55 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Saving username

When I sign in to my bank, placing the cursor in the username box produces a number of username options, including the actual unsername and other mistyped ones from previ… (read more)

When I sign in to my bank, placing the cursor in the username box produces a number of username options, including the actual unsername and other mistyped ones from previous login efforts. I don’t want any unsername prompts. I went to Passwords in Firefox and made sure to remove the bank as a site to retain and offer such information when signing into that account. I continue to receive these username prompts. This doesn’t happen with other accounts. I cannot track down where that username information resides, how to remove it, and how to prevent Firefox from retaining this username information for this bank account.

Asked by g.watson2 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Suspicious Download

Installed FF yesterday to give it a try. Today I was on a trusted page when the download window popped up showing me what you see below. I was on a trusted website and th… (read more)

Installed FF yesterday to give it a try. Today I was on a trusted page when the download window popped up showing me what you see below. I was on a trusted website and there was nothing clicked to download and this wasn't expected. It's an executable file claiming to be from Zoom.com. I wasn't on their website either.

Is the legitimate, something that FF wanted to add to use Zoom from within the browser?

Asked by Jim C 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

add JPG, JPEG Content Type, Actions

I am running Firefox ver 123.0.1 (64-bit) on Windows 10. Unsdersatand that there is built-in support for certain media like common images (JPG, JPEG, GIF, PNG). But I g… (read more)

I am running Firefox ver 123.0.1 (64-bit) on Windows 10. Unsdersatand that there is built-in support for certain media like common images (JPG, JPEG, GIF, PNG). But I go to Menu Bar and select Tools > General > Applications > Content Type and I do not find a media type for JPG, JPEG. Is there a way to add JPG, JPEG Content Type? Actions?

Asked by pvedwards54 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Why the HELL did all of ANOTHER PERSON'S passwords show up in my account and MY passwords disappear?!

I have zero clue how 150+ of my mother's passwords suddenly appeared in my account. Further, why the hell many of my passwords are now GONE! My mother has not used Fire… (read more)

I have zero clue how 150+ of my mother's passwords suddenly appeared in my account. Further, why the hell many of my passwords are now GONE! My mother has not used Firefox in ages and there is ZERO reason her Google Garbage should be anywhere NEAR my Firefox account. I have been using Firefox since my early teens but I will sure as hell jump ship if there is not a damn good explanation and fix for this utter BS!!!!!

Asked by NC 1 year ago

Last reply by cor-el 1 year ago

  • Archived

insecure website unblock

I read a few posts and it is all gobbledy gook. Can someone answer y/n to the following is their a SIMPLE way to unblock Free-Sudoku.com which I have been using for year… (read more)

I read a few posts and it is all gobbledy gook. Can someone answer y/n to the following is their a SIMPLE way to unblock Free-Sudoku.com which I have been using for years? Is there a simple way to turn off all the security stuff so I don't have to waste hours trying to find a solution? Is there a simple way to ask a question to get a meaningful answer without all the flak that means nothing to an average user? Does anyone at Firefox care about the average guy trying use his browser without unnecessary security lockdowns? If anyone can answer yes to these questions, perhaps you can give me a dumbed down version of the simplified questions. I just want to play sudoku from free-sudoku.com all I get is a lock with a bar through it. on the U'RL box. It just started 3 days ago after years of non-interference. When I click on the lock I don't have an unblock button in the popup. Why does firefox just put one there instead of just an arcane hours long wild goose chase to look for non-solutions. Yeah, I am frustrated over unilateral browser lockdowns.

Asked by nijoani 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Still requesting password for Gmail, even after exceptions

We have set up exceptions for mail.google.com and accounts.google.com in Settings. Yet, Gmail is still asking for passwords to log in and saving them. I thought I had do… (read more)

We have set up exceptions for mail.google.com and accounts.google.com in Settings. Yet, Gmail is still asking for passwords to log in and saving them. I thought I had done all it would take to have Gmail remember them. Am I missing something?

Also, we cleared cache.

Thank you, Meg

Asked by bifrostfarms1 2 years ago

Answered by Terry 2 years ago

AI in Firefox

I just want to say that if Firefox goes through with this AI bs, I will promptly be finding a new browser. The whole point of me using Firefox is it is the best browser f… (read more)

I just want to say that if Firefox goes through with this AI bs, I will promptly be finding a new browser. The whole point of me using Firefox is it is the best browser for privacy, which I care about greatly. AI integration and personal privacy are mutually exclusive; they can't exist without each other. So do not become an "AI browser," or whatever the CEO called it. It is only going to kill a great product that is basically the only thing stopping google from having a web browser monopoly.

Asked by Venus 2 months ago

Last reply by Paul 2 months ago

How does Mozilla Firefox intend to maintain the privacy and security users expect with all this AI?

Anthony Enzor-DeMeo wants to push way more AI onto Firefox. I originally became a Firefox user for the customizability, privacy, and security it offered in comparison to … (read more)

Anthony Enzor-DeMeo wants to push way more AI onto Firefox. I originally became a Firefox user for the customizability, privacy, and security it offered in comparison to other browsers. How does Mozilla Firefox intend to maintain these features with so much AI slop? Will there continue to be versions of Firefox available without the AI components? I'm sick of having to turn off new data-stealing AI settings all the time on a browser I once trusted. I hate that I am now looking for other options.

This isn't so much a question as a complaint, I guess. Get your shit together, Firefox!!!

Asked by emcarratala 2 months ago

Last reply by Paul 2 months ago

  • Archived

How do I change my mail settings to TLS2?

I keep getting this message from Network Solutions when I try t read my webmail. We’ve determined that you are connecting to your email using an unencrypted client connec… (read more)

I keep getting this message from Network Solutions when I try t read my webmail. We’ve determined that you are connecting to your email using an unencrypted client connection and your data is not safe. Where in Firefox can I make the changes?


This security update requires all email server connections to use an encrypted connection. We will make the switch to require encrypted connections on April 4th, 2024.

What does this mean for you? Read on to learn about the important actions you need to take to make sure your email stays safe and secure.

IMPORTANT! Actions that you need to take before April 4th, 2024:

   When setting up your email in a third-party client, you are now required to enable Outgoing Server (SMTP) authentication and SSL/TLS. This ensures a secure connection when you log in to your email. Learn more about these steps here.
   Set up or update your email account on your device using the server settings as shown below:
       Incoming Mail Server:
           POP3: netsol-pop-oxcs.hostingplatform.com
           Port: 995
           IMAP (Recommended): netsol-imap-oxcs.hostingplatform.com
           Port: 993
       Outgoing Mail Server:
           SMTP: netsol-smtp-oxcs.hostingplatform.com
           Port: 587
       Username - Your full email address, for instance, help@example.com
       Password - The password you set for your mailbox
   Review this list of mail clients that do not support TLS 1.2 (If you are using any of these mail clients, you will need to update to a newer version or use webmail to access your email)
       Outlook® 2007
       Outlook 2010
       MacMail on MacOS 10.8 or before
       Windows 7
   Review this list of Operating Systems that support TLS 1.2 (If you are using an older version, you will need to update to a newer version as listed below)

Operating System TLS 1.2 Supported OS versions Android Mobile Android 5 and newer iOS Mobile iOS 9 and newer Windows Phone Windows 8.1 and Windows 10 Windows Desktop Windows 8 and newer Mac OS Desktop Mac OS X 10.11 and newer


Please visit our Help Center for more detailed instructions.

Note: This security update requires action if you use an email client application to send and receive your email on an Apple, Windows-based PC, or Android device. Webmail Access will still be available.

Asked by Donald Schneider 1 year ago

Last reply by zeroknight 1 year ago