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  • Archived

update popup reminder won't go away after update to ver 123.0

I updated to Firefox 123.0 a week ago, but the update reminder popup still shows on every Firefox startup. My computer is iMac 27" mid 2017, running on Ventura. Thanks, … (read more)

I updated to Firefox 123.0 a week ago, but the update reminder popup still shows on every Firefox startup. My computer is iMac 27" mid 2017, running on Ventura. Thanks, Dave

Asked by Dave 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Virus alerts

I keep getting alerts that my computer is infected with viruses and to go to a site called antiplus.co.in to fix the problem... is that legitimate? McAfee does not find a… (read more)

I keep getting alerts that my computer is infected with viruses and to go to a site called antiplus.co.in to fix the problem... is that legitimate? McAfee does not find any viruses when I perform a scan....

Asked by RobertN 2 years ago

Last reply by Terry 2 years ago

  • Archived

Cannot play blu ray in online meetings.

I can play movies on DVD and Blu Ray discs on my computer just fine. And, if I host an online meeting using Zoom or Free Conference Calls, participants in the meeting ca… (read more)

I can play movies on DVD and Blu Ray discs on my computer just fine. And, if I host an online meeting using Zoom or Free Conference Calls, participants in the meeting can watch the movie. I do this by playing the movie locally with a media player, and sharing my desktop. However, when I try to watch a movie in an online meeting, participants just see a black window. Do you know the reason?

I'm using Windows 10, Firefox 118.0.2.

Asked by Kickaha.Jim 2 years ago

Last reply by zeroknight 2 years ago

  • Archived

Bring back Classic Bing on Firefox

I want to use Classic Bing as my homepage on Firefox. But, Microsoft has shoved New Bing down our throats for most of the year. There's a large white search box AND an en… (read more)

I want to use Classic Bing as my homepage on Firefox. But, Microsoft has shoved New Bing down our throats for most of the year. There's a large white search box AND an enormous gray box "Introducing the New Bing." Both of these boxes take up half of the homepage, and completely obscure the Bing daily image, the only reason I use Bing. How in the world can Firefox help me get rid of these New Bing annoyances and let me enjoy the Bing daily images?

Asked by Mary 2 years ago

Last reply by zeroknight 2 years ago

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  • Archived

Microsoft Outlook Online - Cannot right click and paste

When using Microsoft Outlook Online, I cannot right click and paste into the body of the email when using Firefox. The paste function does not even show up as an option. … (read more)

When using Microsoft Outlook Online, I cannot right click and paste into the body of the email when using Firefox. The paste function does not even show up as an option. This use to work until I downloaded the most current version of windows 11. I can CTRL V and it will paste. It works on Edge and other browsers.

Asked by SuMo Bot 2 years ago

Last reply by sugarmarc 2 years ago

  • Archived

Why do I get 14 firefox apps showing up on my task manager when I open my firefox browser?

I don't understand why I get 14 firefox apps showing up on my Task Manager when I open my firefox browser? This is very strange and would like some one to explain why thi… (read more)

I don't understand why I get 14 firefox apps showing up on my Task Manager when I open my firefox browser?

This is very strange and would like some one to explain why this is happening!

Thanks for your help. Deb

Asked by debbar22 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Color management settings don't work after Windows 11 was pushed on me.

Yesterday, I put my laptop in hibernate mode like I always do. When I turned it back on, I was greeted by Microsoft asking me to install Windows 11. Of course, I declined… (read more)

Yesterday, I put my laptop in hibernate mode like I always do. When I turned it back on, I was greeted by Microsoft asking me to install Windows 11. Of course, I declined the offer several times. I then noticed that everything I had opened was now closed. So I opened everything up again, including Firefox.

My laptop has a wide-gamut display, and colours look oversaturated by default. It's one "feature" of this computer that I don't like. So, anyway, I had to fiddle with the color management settings in Firefox to get page elements like images and text not to look blindingly saturated. Aside from videos still being unchanged, the settings worked great for many months. Now, suddenly after this push for Windows 11, the color management has seemingly gone back to what it was like before I got it looking right. Nothing I change has any effect. Change settings. Restart browser. Nothing. Repeat that process until I'm ready to launch my laptop out the window.

I closed out and then re-opened Firefox. I refreshed the browser. I rebooted the system. Nothing. All color management settings don't take any effect.

Asked by ben-grieve 3 years ago

Answered by ben-grieve 3 years ago

  • Solved
  • Archived

lost passwords

Hello All I took my box to best buy because it was not working properly. They replaced the drive now I have no access to the passwords saved in firefox. Is there any way … (read more)

Hello All I took my box to best buy because it was not working properly. They replaced the drive now I have no access to the passwords saved in firefox. Is there any way to get them back ? I have the old drive ! Any help greatly appreciated Gary

Asked by Bubba 2 years ago

Answered by cor-el 2 years ago

  • Archived

There is a Microsoft 365 ad completely blocking out my emails, no way to delete it

When I click on Firefox, my email comes up. Now the whole screen is covered up with an ad for Microsoft 365, and there is no way to delete it. I have tried re-booting a… (read more)

When I click on Firefox, my email comes up. Now the whole screen is covered up with an ad for Microsoft 365, and there is no way to delete it. I have tried re-booting and spent an hour trying to find solutions, which either don't apply to my problem or the solutions appear so complicated I can't follow them. I am 76, and just want to be able to do the most basic use of my computer.

Asked by cherikl 2 years ago

Last reply by Terry 2 years ago

  • Archived

email access

Did the Mozilla software upgrade to Firefox yesterday, and not I can not access my email. It says "You don't have permission to access "http://www.att.net/" on this serve… (read more)

Did the Mozilla software upgrade to Firefox yesterday, and not I can not access my email. It says "You don't have permission to access "http://www.att.net/" on this server"

Asked by Chuck Farina 2 years ago

Last reply by cor-el 2 years ago

  • Archived

change email address

I need to change my email address. The old email address is disabled and doesn't work. I have a new email address *email*@gmail.com and can't get a code from the old one … (read more)

I need to change my email address. The old email address is disabled and doesn't work. I have a new email address *email*@gmail.com and can't get a code from the old one which doesn't work anymore. What do I do.

Asked by AliceDancer 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Cannot direct audio output to bluetooth device via Firefox

I can connect bluetooth devices to my SurfaceGo and successfully direct audio output to them using Chrome, Edge, or internal sound files. But in Firefox the audio only g… (read more)

I can connect bluetooth devices to my SurfaceGo and successfully direct audio output to them using Chrome, Edge, or internal sound files. But in Firefox the audio only goes thru the internal speaker no matter which audio output device I select. Is there some setting I need to fix so that Firefox will speak to bluetooth devices?

Asked by eberger5 3 years ago

Last reply by eberger5 3 years ago

  • Archived

firefox is missing my language (hebrew) in new update

firefox is missing my language (hebrew) in new the update and i can handle the browser being in english but i can't seem to be able to change the display of the app from … (read more)

firefox is missing my language (hebrew) in new the update and i can handle the browser being in english but i can't seem to be able to change the display of the app from left to right back to right to left

Asked by rotem.karni89 2 years ago

Last reply by cor-el 2 years ago

  • Archived

ad in lower corner of home page after opening firefox

After opening Firefox and then minimizing/closing it, there is a corner of an advertising page remaining visible on lower right of home screen. Normally an ad for someth… (read more)

After opening Firefox and then minimizing/closing it, there is a corner of an advertising page remaining visible on lower right of home screen. Normally an ad for something like Norton or similar. Can be eliminated by right click on title bar. How do I keep it from appearing.

Asked by Richard Ferguson 2 years ago

Last reply by zeroknight 2 years ago

  • Archived

Firefox browser not working with ExpressVPN

Macbook Pro, Sonoma 14.1.2. I updated Firefox in the beginning of March. Since then it will not allow me to access site on the internet when I have ExpressVPN enabled. … (read more)

Macbook Pro, Sonoma 14.1.2. I updated Firefox in the beginning of March. Since then it will not allow me to access site on the internet when I have ExpressVPN enabled. ExpressVPN works with Safari. I have spent over an hour working with a VPN tech. It's fine. The only change was updating Firefox. Since then I have removed and re-installed both Firefox and ExpressVPN. How do I resolve this?

Asked by friday.05 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Unwanted pop up video

ONLY IN FIREFOX when I open Spider Solitaire there is an hotel video ALWAYS in the lower right corner - NOT WITH GOOGLE. I try to block it but no go. Here's the site. … (read more)

Asked by dzapr 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago