Showing questions tagged:

Can't login to my costco account

This is the message I get when trying to login to my Costco account: Application error: a client-side exception has occurred (see the browser console for more information… (read more)

This is the message I get when trying to login to my Costco account: Application error: a client-side exception has occurred (see the browser console for more information).

Open 37

On MacOS, an email link would launch browser and open a new tab/page with that item. Why doesn't it now?

This must be a setting in Firefox somewhere relating to Tabs, so I will continue to investigate, but... I feel like I could always click an email link I had received and … (read more)

This must be a setting in Firefox somewhere relating to Tabs, so I will continue to investigate, but... I feel like I could always click an email link I had received and it would open my preferred browser, in my case Firefox Mac OS latest (both) on a last Intel Macbook Pro. Now, a link click opens Firefox but only to the last page I was on, and I again need to click the email link to get the new tab to open. Why/where/help please?!

Open 44

command shift ~ (to switch firefox windows) does not work with FF 148.0.2 (aarch64), MACOS 26.3.1 (25D2128)

this used to work (like last week) Upgraded macos. Mozilla. please fix command shift ~ (to switch firefox windows) does not work with FF 148.0.2 (aarch64), MACOS 26.3.1 … (read more)

this used to work (like last week) Upgraded macos. Mozilla. please fix

command shift ~ (to switch firefox windows) does not work with FF 148.0.2 (aarch64), MACOS 26.3.1 (25D2128)

Open 77

images are not opening on websites automatically

When opening websites the images are not opening, only blank boxes appear. I don't have any settings for security causing problems because I turned them off previously. s… (read more)

When opening websites the images are not opening, only blank boxes appear. I don't have any settings for security causing problems because I turned them off previously. simply cannot find what is driving this. Thanks, Don

Open

How do I restore bookmarks after system upgrade and JAMF migration?

My System Administrator upgraded my Macbook Pro laptop after upgrading from Sequoia to to Tahoe version 26.4. This was a JAMF migration. The reinstalled Firefox does not … (read more)

My System Administrator upgraded my Macbook Pro laptop after upgrading from Sequoia to to Tahoe version 26.4. This was a JAMF migration. The reinstalled Firefox does not show my bookmarks, after logging in to Firefox with my username and password. I tried to restore bookmarks but it loaded only a few, from more than a decade ago.

Open 17

I am logged out of websites when Firefox restarts

Although the option to "Delete cookies and site data when Firefox is closed" is unchecked in my settings, I am still getting logged out of all websites when Firefox resta… (read more)

Although the option to "Delete cookies and site data when Firefox is closed" is unchecked in my settings, I am still getting logged out of all websites when Firefox restarts. This was never the case when I used Safari, and it's quite inconvenient to have to log in to so many websites all over again, especially when two factor authentication is required for many of them.

Is there anything that might be causing this, anything I can check or do on my end so that I am staying logged in on restart? Thank you.

Open 53

someone/something changed my username in Firefox saved passwords

Hi, I am concerned that when I signed into my bank account today, the saved username which is autofilled by Firefox had been changed. The change was subtle -- from upper… (read more)

Hi,

I am concerned that when I signed into my bank account today, the saved username which is autofilled by Firefox had been changed. The change was subtle -- from uppercase to lowercase letters -- but it wasn't me that changed it. This is a site I log in to often, almost every day.

Of course I am worried that this is some sort of hack.

Open 74

I can't get the 'Trouble shoot' mode to light up in the 'Help' button in the bar

Look at the attachment image. The 'Help' in the Firefox bar won't work anymore. I'm not able to get the Troubleshoot Mode to work. Donna Hall [edited email from communi… (read more)

Look at the attachment image. The 'Help' in the Firefox bar won't work anymore. I'm not able to get the Troubleshoot Mode to work.

Donna Hall [edited email from community support forum]

Open 109

Double Versions of Firefox, Cannot Delete Just One of Them

I'm running Firefox 147.0.2 on a 2020 MacBook M1, with Tahoe 26.2, and appear to have 2 versions of 'identical' Firefox on my machine. Applications shows only 1, but the… (read more)

I'm running Firefox 147.0.2 on a 2020 MacBook M1, with Tahoe 26.2, and appear to have 2 versions of 'identical' Firefox on my machine. Applications shows only 1, but there are 2 distinceticons on my Tool Bar. I'd like to delete one of them, but can't do it successfully. Any help appreciated!

Open 36

how do I stop firefox from asking to save passwords. The option to uncheck "ask to save passwords" in settings/passwords is greyed out, so I cannot uncheck it.

I use a password manager and do not want firefox to save any passwords, but every time I enter a password in Firefox a popup asks if I want firefox to save the password. … (read more)

I use a password manager and do not want firefox to save any passwords, but every time I enter a password in Firefox a popup asks if I want firefox to save the password. I know what should work to disable this option, however the option to check or uncheck "ask to save passwords" in settings/passwords is greyed out and cannot be checked or unchecked. (see attached screenshot) Is this because I have my password manager enabled? How do I correct this?

Thanks

Open 61

I went to change my password, and used "Generate a secure password." I didn't like the first one, so I tried again, and it generated exactly the same password. Is this normal?

I wanted to change my Paypal password. I went to their page, and generated a password, but didn't save it. So I went through the password reset process, and asked Firef… (read more)

I wanted to change my Paypal password. I went to their page, and generated a password, but didn't save it. So I went through the password reset process, and asked Firefox to generate another secure password. Paypal rejected it, because it was the one I used before. Every time I asked Firefox for another password, I got exactly the same one.

Is that intentional? How do I change it, so I get a different password when I ask for a new one?

Open 94

Is there a way to have shortcuts in the homepage thats NOT the "sites I visit", on MacOS.

I want shortcuts, but not the ones I visit, just the ones I save. Is there a way to make it just the ones I save, or I have to have both. If I must have both, please make… (read more)

I want shortcuts, but not the ones I visit, just the ones I save. Is there a way to make it just the ones I save, or I have to have both. If I must have both, please make it so that its separate.

Open 37

You need to check the details of your advertisers! Wellnee is a ripoff!

The Firefox advertising page I clicked on the Wellnee link and their site is rigged to extort money! I chose the product (advertised as a discount), entered my bank detai… (read more)

The Firefox advertising page

I clicked on the Wellnee link and their site is rigged to extort money! I chose the product (advertised as a discount), entered my bank details then instead of buying the product, I'm sent to a page where aside from just leaving the page, I find that i have to order 3 more of the same product, if I want to get the discount, so I exited the page, only to find that not only had I been charged for the original (without the discount!) but an additional charge had been taken!!!

Then I get a text message saying they couldn't connect to my email, so everything is done through texts (they had my email). When I went to their site they use a fake US phone number; there's no email, only a form (does it work?)

https://shop.trywellnee.com/

The fake US +1(844)961-3766

And why can't I contact Mozilla directly rather than this forum?

Open 79