Firefox Support Forum

I think I got phished.

Mac OS 13.0.1 A couple weeks ago I received an email from Disney+ that contained a verification code to access my account. But I wasn't trying to access my account so I clicked on the link that said 'what to do if you didn't request this.' However that link took me to the Disney+ general help page. I searched their help section but couldn't find anything relevant. So I assumed everything was ok and went back to work.

Later I noticed that all of our Disney+ profiles had been removed and replaced by new ones. I immediately changed the password to my Disney+ account and to my email account. I deleted the profiles created by the hacker and created new ones. I logged out all devices from Disney+. Thought I was good at this point.

Days later I noticed that someone had created another new Disney+ profile which suggests that someone still has access to my account. How could that be? I've tried communicating with Disney+ support staff. This was not helpful. They just say to change the password again. But that didn't solve the problem.

I was about to try contacting Disney+ support again so I went to fill out the information to start the chat session. I noticed 1 bogus email saved in the autofill of the email address field. This would seem to imply that someone has access to my computer and has been chatting directly with Disney+. I downloaded Virus Barrier virus scan but it didn't find anything. Then I went back to the Disney+ chat screen and there were already 2 more bogus emails saved in the autofill. So... is someone using even more email addresses to communicate with Disney+ in the 15 minutes since I detected this?

I went back to the Disney+ email I received and realized that the link I clicked on was suspicious. So I'm suspecting that it did something, then redirected to Disney+ support so I wouldn't suspect anything. Now I'm concerned that someone may have gained access to my computer. But I have no idea how to determine that. I've been on with Apple support for over an hour and they keep insisting that its not possible. And b/c the problem appeared in Firefox that they can't help me.

Any advice would be GREATLY appreciated. Thanks

Something EXTREMELY STRANGE is going on. I'm not even going to pretend i understand why, but i know what weird stuff fixes it.

Youtube causes a ton of slowdown and memory/cpu usage on my laptop. Im not sure if its because of google making youtube run worse on other browsers or its because my laptop is an old macbook air. probably both.

Heres the extremely strange part, When i put the video into picture in picture and switch to another tab, the lag just stops and it runs perfectly smooth and causes no tempurature increase, fans spinning up, or anything else indicating heavy memory consumption.

It isnt even youtube scaling it down because its in a lower size in the picture in picture thing either. I can double click on the picture in picture thing in another tab that isnt youtube and it runs just as fine in perfect quality.

First image at 62% is youtube when in the youtube tab the second image is youtube when in picture in picture while not in the youtube tab

When Firefox is in fullscreen, whenever I click on any toolbar item, bookmark folder or extension, the dialogue box only stays open for a couple of seconds before closing.

A similar behaviour happens when I right click (anywhere): the right-click dialogue box opens but only shows me options related to my extensions (for instance, ublock's "block element...") for a few seconds before disabling this section of the box.

The dialogue box from the item I clicked on only stays open for a bit before abruptly closing without me asking it to do so. Basically, it acts as if I click somewhere else to close the dialogue box, although I don't. The amount of time the box stays open isn't fixed, but rarely goes beyond 2 seconds.

The bug only happens when Firefox is in fullscreen. When it's in a reduced window, the box stays open as long as I do not click elsewhere.

Here is a video recording in which I try to show the bug. On the first half of the vid, I only click once on the items, and the dialogue boxes disappear by themselves. Second half of the vid, FF is in a reduced window, and the bug disappears: the dialogue boxes stay open until I clic

This only happens on Firefox. Even Librewolf and Tor, installed on the same computer, don't have the same behaviour.

I use a mac mini with firefox

The menu bar on the right hand corner and Add Ons Close immediately when trying to open when the window is minimized. From research I thought it might be extensions. I checked and everything is fine. I also tried to refresh Firefox and that did not work. I did notice when I put the window to full view everything works fine. I am wondering why it does not work properly when the window is minimized to a smaller view. Your help would be appreciated.

Hi there,

I am using gmail as my default email client, so that when I click on a mailto link from anywhere, the system (macos Monterey 12.5.1) passes the link to my default browser (Firefox 108.0.1). This used to work just fine until today: now the tab opens as usual, load gmail, I can glimpse at an email with the correct recipient but the tab closes straight away, without giving me any opportunity to interact. I found a very similar post from half a year ago: Clicking on a "mailto" link opens a new tab then automatically closes immediately, but as far as I understand the solution was to restart the computer (which I tried...). I could not find any other lead... Any idea?

With thanks and best regards

When I try to play Netflix from my Macbook and onto to my smart TV via my Apple TV device, I find that I can hear the sound but cannot see any picture. The set-up used to work fine until I up-dated to the latest version of the Firefox browser and then the picture disappeared. I have a second Macbook on which I'm running an older version of Firefox (from April'22) and this is still working fine with Netflix/Apple TV connection etc., i.e. picture and sound working well. Has anyone else had this issue.

Btw, I can have both picture and sound on my Macbook screen if I don't connect to Apple TV even when using the latest Firefox version!

Every time I use the developer tools, as soon as a suggestion is shown, it blocks the complete UI and I cannot do anything anymore. Only closing Firefox and restarting makes it go away.

See also the image for an example, in that case I inspect an HTML element, try to add a CSS property, but once I type something, Firefox shows the suggested properties and from that moment on the UI is blocked. The suggestions don't go away anymore, I cannot click on any buttons, I cannot change tabs, nothing. The mouse over works, because I see tabs highlighting when I move the mouse, but nothing happens on a click.

This also happens in the other tabs of the tools. For example in the network tab, when I hover over a picture and it shows a thumbnail, it also freezes the UI.

This is on MacOS 12.5.1, FF 108.0.1 and with all extensions and plug ins disabled.

I use Tab Session Manager to save sessions, but when I restore them, they get recorded in browsing history which is annoying. I have the Use the "discarded" property for lazy loading option disabled because I want to see favicons, they help me keep track of what and where my tabs are.

Very Frustrated that I downloaded this new version... All of my setting that I've meticulously set up/changed are back to the default settings. All my extension, especially my lastpass are gone. My toolbar has no icons that I previously had set up... WTF

Добрый день , меня зовут Даниил. уважаемая поддержка . Я пользуюсь браузером уже несколько лет . Mozila firefox on Mac. И мне он очень нравится . Сейчас я использую Macbook Air M1 / 8gb / SSD . 2020. Все всегда работало быстро. Хагружались страницы быстро даже при включенных плагинах . Но примерно неделю назад заметил , что стал очень долго загружать страницу YouTube. Очень долго , я открыл эту страницу в Safari - она открылась моментально. Я решил почистить кэш и куки . Это не помогло . Я отключил все плагины . это тоже не помогло . Я очистил браузер через настройки . Тоже не помогло . Я удалил и заново скачал браузер . и все равно долго открывает страницу youtube . Прошу вас помочт мне , что я могу сделать ? Чтобы я дальше с удовольствием пользовался любимым браузером .

Good afternoon, my name is Daniel. respected support. I've been using the browser for several years now. Mozila firefox on Mac. And I really like him. Right now I am using Macbook Air M1 / ​​8gb / SSD . 2020. Everything has always worked quickly. Pages loaded quickly even with plugins enabled. But about a week ago I noticed that it took a very long time to load the YouTube page. For a very long time, I opened this page in Safari - it opened instantly. I decided to clear the cache and cookies. It did not help . I disabled all plugins. that didn't help either. I have cleared the browser via settings. It didn't help either. I deleted and redownloaded the browser. and it still takes a long time to open the youtube page. Please help me, what can I do? So that I can continue to use my favorite browser with pleasure.

Hi,

I use text expander and google forms as a large part of my workflow, and whenever I need to write anything additional in the text that has been imported from text expander, the browser shifts the text entry screen to the top. I then cannot see anything above where I am typing.

I have added a Loom video below so you can better understand what I'm talking about. https://www.loom.com/share/2a95d5af9adb43709885cc12e4cd8185 Loom Video

Thanks,

Aaron

How do I stop the "snap to grid" function when dragging pictures from the window to the desktop on Mac? whenever I drag a Picture to the desktop, it's like the "snap to grid" option on the computer is on. The pictures won't stack if i drag them to the exact same place. Ive checked every preference option on both the Mac computer and the Firefox settings but there is nothing about disabling it. The "snap to grid" function is disabled on the computer itself and images will stack if dragged from another browser like Chrome. It only does it with Firefox. Any help would be appreciated.

So when I have a new tab open, type something in the omnibox, and then switch a tab and go back to that previous new tab page, it selects everything that's in the omnibox. See attached gif.

I'd rather have it just stay at the rightmost position instead of selecting everything so that I can keep typing instead of having to press the right arrow key again. Is there a setting to change this functionality?

The bookmarks menu sidebar disappears shortly after opening Firefox on its own after update to 108.0.1 and needs to be re-opened manually, why is this and is there a solution? This never happened before, and if I leave Firefox open and return to it after a few hours the same thing happens.

So the problem is that the address bar auto completion suggests a shortened version of the URL that is actually in my history.

Example: I type in "mail" into the address bar and it it wants to auto complete to: mail.proton.me/ "mail.proton.me/" is not in my search history, but "https://mail.proton.me/u/0/inbox" IS in my search history.

This is not the only site firefox does this with. It seems like firefox automatically removes the path from the URL which is quite annoying. I want it to suggest what is ACTUALLY in my search history, not some shortened version of it. Is there any way to stop firefox from doing that? Any help would be greatly appreciated!

Below is a picture of what is suggests when I type "mail" in the address bar. Also below is a picture of my history showing that the url it suggests is not even in my history.

Tell me how to uncheck "Access Denied" under the toolbar section of Windows. I am unable to access XFinity and they can't help me. This is your problem and I really need your help in fixing this ASAP

I am a longtime user of Firefox. Firefox is my default browser...however all saved URL's are being opened by Safari. Safari also agrees that Firefox is my default browser. This started happening a few days ago. It does not seem to matter what browser I generate the URL address. All open in Safari. I have noticed that Safari is running very slowly, almost crawling along. Safari runs very, very slow even when Firefox is closed. Firefox is operating at all times as it did before this happening...fast. I know one is acting on the other somehow. All of this occured at the same time