Firefox Community Forum

I have been facing a very strange situation/bug (likely some addon breaking my Firefox) where I am not able to navigate/load certain sites and certain pages. Here are details:

What is working: 1. I can go to google, amazon, yahoo, and certain other websites home page, and type certain queries in the google.

What is not working: 1. I can't load Duckduckgo(dot)com, nor ddg(dot)gg 2. Though I can open Google(dot)com, but I can not search anything in Google. I can see autocompleted/suggested results in Google, but nothing happens when I click on those autocompleted/suggested queries (screenshot attached, see lower left corner, *.gstatic.com/*.google.com is loading forever). 3. I can't open any addons/extensions. For eg. Tab Session Manager, or even Bitwarden does not load when I click on it, except it shows a pixel on the right corner of addon button on Firefox Toolbar (screenshot attached for that pixel towards the right lower corner of the icon).

What I have tried already - 1. Firefox is up to date as of a few minutes ago. 2. Underlying OS is up-to-date as of a few minutes ago. 3. I have tried disabling all addons and it did fix the problem. 4. I tried changing theme (which was default black) to default, and it did not fix the problem. 5. Tried restarting PC and it did not solve the problem. 6. I tried troubleshooting mode and it DID fix the problem while I was in troubleshooting mode, at least sites were loading. But as I exited troubleshooting mode, addons started loading for a few seconds, and then once Firefox is loaded fully, I started experiencing the same problem. 7. Tried toggle HTTP3 enable/disable, which did not fix the problem. 8. Followed Firefox troubleshooting guides, it did not solve the problem (except troubleshooting mode). I tried disabling hardware acceleration and disabled any protection modes, DNS over HTTPs and other settings which might interfere in site loading - none of that worked.

My hypothesis so far - As I can access some sites on the internet, I have ruled out DNS issues and networking issues. I tried disabling all addons and it did not fix the issue (except when in troubleshooting mode) - which tells me addons are not necessarily a problem. However, I could not find what all things troubleshooting mode disables, and perhaps I should find that out. Could anyone please share any insights or your thoughts on what I might be missing? Firefox is my primary browser and a lot of my tasks are pending from over a day now. Any help is greatly appreciated! Thanks a lot!

I have been reading the NYTimes on Firefox for a long time, but it appears that I got logged out without knowing it. I could not log back in even though I used the correct email address and changed my password twice. I can log in on other browsers using my latest password. I called the Times and the person with whom I spoke, after trying to get me logged in, finally said that this is a known problem with Firefox. He did not have any idea about the cause or what I could do; he simply told me to use another browser. I use Firefox for almost everything and this is, to say the least, an inconvenience--for instance, if the Times sends me a link to an article by Thunderbird (which is my email program), I can't read the article but have to find it on another browser. Are you aware of this problem? Do you have any suggestions for how I might log in despite it? Do you know the cause of the problem and whether Mozilla is trying to fix it?

Bonjour, Hello,

I contact you because, even without an adblocker, Youtube is very slow with Firefox navigator. I don't understand why and I don't have this problem with Google Chrome ? Fews years earlier, I never had this problem with slow Youtube when using Firefox Navigator. I don't know if the problem comes from Youtube or Mozilla and I contacted both of them.

Thank you.

Bonjour,

Je vous contacte car, même sans bloqueur de publicité, Youtube est très lent avec le navigateur Firefox. Je ne comprends pas pourquoi et je n'ai pas ce problème avec Google Chrome ? Quelques années plus tôt, je n'avais jamais eu ce problème de lenteur avec Youtube lorsque j'utilisais Firefox Navigator. Je ne sais pas si le problème vient de Youtube ou de Mozilla et je les ai contactés tous les deux.

With these updates the way Firefox handles Outlook seems to get worse and worse. I don't have these problems if I switch to Edge. If I'm watching streamers on Twitch the streams pause while Outlook loads. It didn't used to do this. Something about that mail service is really hanging up the browser and it struggles more and more. There is always delay as it tries to load everything. The first email will take a while before it loads up. Sometimes if I close the tab and open a new one and try again it loads up faster. I've have all my cookies reset with this recent firefox update, everything got wiped for some reason, but getting them set up again doesn't help it. Clearing Cache hasn't helped it.

I woke up this morning to my home directory having been remounted as read-only (it has its own dedicated hard drive at /dev/sdd1). I ran e2fsck and things looked good, so I restarted and things were fine again.

However, whenever I open Firefox, it hangs for about 1 full minute before it goes haywire and renders the entire system essentially unusable since being able to access my home directory is vital. The following is visible in dmesg:

[ 2710.362946] Aborting journal on device sdd1-8. [ 2710.363000] EXT4-fs warning (device sdd1): ext4_end_bio:343: I/O error 5 writing to inode 10520593 starting block 44134769) [ 2710.363008] Buffer I/O error on device sdd1, logical block 44134513 [ 2710.363041] EXT4-fs error (device sdd1): ext4_journal_check_start:84: comm glean.dispatche: Detected aborted journal [ 2710.363048] EXT4-fs warning (device sdd1): ext4_dx_find_entry:1795: inode #9718667: lblock 2: comm Renderer: error -5 reading directory block [ 2710.363076] EXT4-fs warning (device sdd1): htree_dirblock_to_tree:1082: inode #9701223: lblock 1: comm Cache2 I/O: error -5 reading directory block [ 2710.800016] EXT4-fs warning (device sdd1): ext4_dirblock_csum_verify:405: inode #9976467: comm BgIOThr~ool #12: No space for directory leaf checksum. Please run e2fsck -D. [ 2710.812447] EXT4-fs warning (device sdd1): ext4_dirblock_csum_verify:405: inode #9976467: comm Backgro~Pool #1: No space for directory leaf checksum. Please run e2fsck -D. [ 2710.884557] EXT4-fs warning (device sdd1): ext4_dirblock_csum_verify:405: inode #9976467: comm Backgro~Pool #1: No space for directory leaf checksum. Please run e2fsck -D. [ 2710.980923] EXT4-fs (sdd1): Remounting filesystem read-only [ 2711.049635] EXT4-fs warning (device sdd1): ext4_dirblock_csum_verify:405: inode #9701223: comm Cache2 I/O: No space for directory leaf checksum. Please run e2fsck -D. [ 2711.152739] EXT4-fs warning (device sdd1): ext4_dirblock_csum_verify:405: inode #9701223: comm Cache2 I/O: No space for directory leaf checksum. Please run e2fsck -D. [ 2711.152757] EXT4-fs warning (device sdd1): ext4_dirblock_csum_verify:405: inode #9701223: comm Cache2 I/O: No space for directory leaf checksum. Please run e2fsck -D.

All other programs that I use daily do not cause this issue. No clue what to do here. LibreWolf works fine - that's what I'm using now that Firefox breaks everything and basically forces me to restart if I want to use my computer normally.

Hello there, for past few days I'm having issues mainly on Twitch.tv - the streams do work fine, but whole website is displayed as text - Avatars, emotes, badges are displaying as text, or don't display at all, I'm attaching screenshots as examples. What I've tried - restarting PC, router, full re-install of Firefox, disabling all add-ons and uinstalling them (7tv and FFZ), private mode, troubleshooting mode, creating a new profile in Firefox, checked firewall settings, checked AV settings and did multiple scans - nothing was found, tried changing Firefox security Settings, also cleared cache and cookies.

I think that's everything - I was doing everything that was in the article: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

Regarding other websites - this is completely random, mail works, some websites also do, but on some it gets stuck, like for example when I have to do a 2FA somewhere and get a pop-up window to click "login" or type a code, it just gets stuck and nothing shows up.

Not sure if this helps, but exactly same issues appear on different browsers - Chrome, Edge, but only on PC. I tried Firefox on mobile and it worked just fine.

If I can provide more details please let me know, I did attach the "Troubleshooting Information" so hopefully this also helps.

Thank you in advance!

After many months of asking if my computer could update Firefox, I finally agreed 2 days ago. I'm trying to shop for gifts on Cutter & Buck's web site and no data and photos will show up. Nothing shows. (cutterbuck.com)

Hello, my websites that I use when at work are now not functioning, including but not limited to

class link, google drive, google forms, google doc, google sheets

I can't access any of them or share any of them with coworkers for some reason. Of course Google browser lets me do everything however, I prefer fire fox instead, because I have been using FFox for many years.

So someone please fix this issue!

Robert

Hello! A year or two ago I ran into a problem. While Firefox is checking for an update, it does not load any sites. I have to wait about 5 minutes each time before I can start using the browser. It is incredibly annoying. Has anyone encountered this kind of problem?

After auto update this error message came up and will not allow Firefox to open. Earlier in the day it had also updated ( not sure to what version) and was working fine. Laptop was then shut down and turned off for aprox. 1 hr. I then turned it back on and tried to open Firefox and it again asked to allow Firefox to make changes to my computer to which I clicked Yes. It then would not open and this error came up. error message Platform version 127.0.2 is not compatible with minVersion >=127.0.1 maxVersion <= 127.0.1

I have been having consistent issues with Youtube when played on Firefox. Opening the "Stats for Nerds", I see that I have decent connection speed. However, I get a burst of network activity, and then it stops. Therefore, i can't watch the video. Refreshing Youtube does not help at all.

Trying on other browsers, I do not have issue. While I sometimes get low network activity, most often than not, I can play Youtube videos fine.

I have done the following:

• Confirmed that I'm running the latest Firefox version (127.0.0)
• Cleared Firefox cache
• Confirmed having issue (sometimes worse as I get no network activity even on refresh) on Firefox Troubleshoot mode

Hi Mozilla - I just wanted to report some recent phenomena. In the past couple weeks Firefox, and related Private Browsing browser, seem to have developed consistent hangups in fetching data across a pretty wide range of sites. Both my banking sites will not load after logging in to them, just spins and spins. Also some very general searches will not load any results for minutes at a time, I just give up and kill them. I've uninstalled/cleaned/reinstalled latest version, etc, etc. By comparison, these same data fetches in banking sites, etc, work dandy in Duckduckgo browser, which is also a heavy no-trace browser. This ominous to me as I really like Firefox and do NOT want to have to resort to Edge. Duckduckgo browser is very good but doesn't have nearly the menu or favorites sort of features that Firefox does. Can you investigate? This is typical Win 10 system in Lenovo i7, been working like a champ till just recently, no system changes. Thanks.

Hi! I wish to edit my limit on how instances firefox runs but i cant. I searched up how to change but cant find the option for it. It said that i should just untick use recommended setting in performance but all that happens is tht i get anotheter option to untick hardware accleration.

FF just did an update and now I can barely use the browser. Its slow and then spins and crashes... it took me 6 minutes to just get this open and type this. All my links and sign ins are on it... ugh... How do I reverse the update? thanks

I'm on Windows 11 Pro 23H2. This is a pristine installation, downloaded from mozilla.org, default settings, no add-ons. - Firefox 126.0.1. - There are no cookies, history or cache to clean, since it's a fresh installation. - Connection settings is set default to "Use system proxy settings", although I've also tried setting it up to "No proxy", then restarting Firefox completely, then trying again with a new domain. No change. - DNS over HTTPS is set default to "Default protection". I've also set it to "Off", then restarting Firefox completely, then trying again with a new domain. No change.

I don't what else to try and I don't know what's wrong with Mozilla Firefox.

Can you help?

See video: https://x.com/jdvivar/status/1798859828393332982

I can not log in to Outlook anymore on my computer when I use Firefox, but it is possible when I use Edge. But I prefer Firefox. What to do about this?

Billy

A problem has arisen with firefox recently: when I tried to google something, or to open a website, I get the message: Oh no, the tab has gone down. I have reinstalled firefox but that didn't fix the problem.

After update 126 "open previous windows and tabs" no longer works. It is checked but open tabs are not reopened when firefox is restarted. Using macOS Ventura 13.6.7