Firefox Community Forum

Issue occurred on September 6:When I was running a game and updated my graphics card driver, Firefox was running in the background. My PC went completely black and became unresponsive, so I had to force‑restart the computer.

After rebooting, Firefox reverted to a brand‑new fresh‑install state. All my browser settings, login status, local profiles, browsing sessions, hundreds of open tabs and my categorized tab groups disappeared, only the welcome startup guide showed up.

I logged into my Mozilla account on my Android Firefox device. Some browsing history was synced back. However, synced history cannot restore the original tab session back‑forward page history, nor my manually sorted tab groups. All browser preferences, theme and language settings are also lost.

I originally had 4 separate local Firefox profiles on this Windows computer, isolated from each other for different work purposes. Only one profile was logged‑in to my Mozilla account and could partially sync data. The other three local profiles are completely gone. Those extra local profiles were NOT signed into any Mozilla account and were never synced to cloud storage.

In my Mozilla account’s connected devices list, there are two entries both belonging to this same computer: “MARSHAKK” and “Firefox by Administrator on MARSHAKK”, which correspond to my Firefox instance before and after the crash.

I cannot understand the community help articles about session recovery, and I’m unable to locate or restore my old local Firefox profiles and lost tab sessions by myself. Please give me assistance.

When I was running a game and updated my graphics card driver, Firefox was running in the background. My PC went completely black and became unresponsive, so I had to force‑restart the computer.

After rebooting, Firefox reverted to a brand‑new fresh‑install state. All my browser settings, login status, local profiles, browsing sessions, hundreds of open tabs and my categorized tab groups disappeared, only the welcome startup guide showed up.

I logged into my Mozilla account on my Android Firefox device. Some browsing history was synced back. However, synced history cannot restore the original tab session back‑forward page history, nor my manually sorted tab groups. All browser preferences, theme and language settings are also lost.

I originally had 4 separate local Firefox profiles on this Windows computer, isolated from each other for different work purposes. Only one profile was logged‑in to my Mozilla account and could partially sync data. The other three local profiles are completely gone. Those extra local profiles were NOT signed into any Mozilla account and were never synced to cloud storage.

In my Mozilla account’s connected devices list, there are two entries both belonging to this same computer: “MARSHAKK” and “Firefox by Administrator on MARSHAKK”, which correspond to my Firefox instance before and after the crash.

I cannot understand the community help articles about session recovery, and I’m unable to locate or restore my old local Firefox profiles and lost tab sessions by myself. Please give me assistance.

The browser is set up to display AccuWeather forecast based on location. Up to date it displayed forecast correctly. But today it displays Frankfurk-am-Main. When I try to change location, it only searches among german cities. Any help will be appreciated. Here are some screenshots that show listing german cities and no vpn and my exact location.

What is the cause and remediation of my constant Firefox notification about the geolocation database being updated?

Firefox 16:35

"Geolocation databases updated

The IP geolocation databases were successfully updated in 2 seconds.

IPv4 updated: Oct 1, 2025, 7:41:08 AM, rows: 258,309. size: 5.161 MiB

IPv6 updated: Oct 1, 2025, 7:41:03 AM, rows: 340,241, size: 22.39 MiB

Firefox 16:35

1 Updating geolocation databases Checking for updated IP geolocation databases."

I turned on my computer as usual , then the message about Firefox not being able to turn on because a file was engaged elsewhere (?) then without me pushing any keys my computer cut out and then restated after awhile. when it came back on I tried to follow instructions to restore my Bookmarks to no success. My next step was to change to another email address and received the 6 digget code which brought me to this current page. HELP Please.

I am having problems with Firefox not scrolling (and no scroll bar) on some web pages. The following is an examble:

https://www.lv.com/insurance/supporting-you/driving-tips?sfmc_id=648966069

I am using Windows 10 and Firefox 143.0.3 (64-bit)

Any help would be appreciated.

I have my personal account on firefox and it syncs everything but I want to be able to do the same for my business account. when I sign out of my personal and try to sign in to my business it says I can't. I try to re-set my password and it says I have to use the "primary" account email. It does not accept my business account.

How do I get firefox account for my business email?

Thank you

Without my bookmarks I cannot operate. Bookmarks are a number 1 for me whilst using a browser. I will not use a Browser if there are no bookmarks - which there isnt at the moment on Firefox. They have gone. Unless this is fixed I am going to have to use a different browser. BYE Bye.