After update to 115.2.1, FF crashes at startup for one User, but not the other. FF Safe Mode also crashes (SHIFT key). I tried running the 115.2.1 install on the problem … (read more)
After update to 115.2.1, FF crashes at startup for one User, but not the other. FF Safe Mode also crashes (SHIFT key). I tried running the 115.2.1 install on the problem User, but it also crashes right after completion.
The second user is handicapped, so I have yet to try to uninstall/reinstall because FF runs on her User and I hate to screw things up so that she is locked out.
- JUST NOTED - Chrome also crashes with same NTDLL error (same DLL version number). Did the FF update do something with the NTDLL file?
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 115.2.1.8655
Application Timestamp: 64ffdc5f
Fault Module Name: ntdll.dll
Fault Module Version: 6.2.9200.17581
Fault Module Timestamp: 5644f0f7
Exception Code: c000010a
Exception Offset: 00000000000e1e80
OS Version: 6.2.9200.2.0.0.768.101
Locale ID: 1033
Additional Information 1: ac05
Additional Information 2: ac0507478d1c5bd693cfc4fe3987e900
Additional Information 3: ac05
Additional Information 4: ac0507478d1c5bd693cfc4fe3987e900