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  • Archived

WEBSITE FEATURES NO LONGER WORKING (BUT STILL DO WITH MS EDGE!!)

Hi, My wife & I have used Firefox for some considerable time now and like it a lot. However, we have been having trouble with Firefox recently and wonder if you are a… (read more)

Hi,

My wife & I have used Firefox for some considerable time now and like it a lot.

However, we have been having trouble with Firefox recently and wonder if you are aware of this. It manifests itself in a very subtle way with only some FEATURES of a particular website not operating, (but no ‘warning’ messages whatsoever).

To begin with, I was at a loss to understand why something didn’t work but, now that this has happened to me on THREE different websites (with features that work perfectly well under MS Edge!), I have come to the conclusion that Firefox is the only “common denominator”.

The first problem was with https://www.parcel2go.com. They have a “Live Help” (Chat) feature. It no longer works with Firefox!

The second was with https://account.patientaccess.com. Try to order “repeat prescriptions” and all is well – until you hit “send”. It no longer works with Firefox!

Today, I have discovered that with https://www.bt.com I am now longer able to access my BT email accounts. Furthermore, they also have a “chat” facility – except that is now also ‘invisible’ to Firefox!

I have seen mention that DuckDuckGo (which I also use) might be involved here?

What’s happened?!!

Asked by goshjm 10 months ago

Last reply by CraigS26 10 months ago

  • Archived

Add-on was at the top of the right-click menu, but now it's been moved down.

I currently have this add-on installed. It allows you to you highlight certain text, then right click and open up a link to Wiktionary in another tab. Up until a few minu… (read more)

I currently have this add-on installed. It allows you to you highlight certain text, then right click and open up a link to Wiktionary in another tab. Up until a few minutes ago, this menu item was at the very top of the list (i.e. above "undo" and all the rest), but now it's been moved down with all the other add-ons. Image for further clarity.

The add-on hasn't been updated in 6 years, so it's certainly not that. I don't recall doing anything to make it change, but before this, it had been at the top of the menu ever since I added it maybe 2 years ago. Is there any potential way to restore this functionality? The fact that it appeared at the very top of the menu might have been a bug, but if that's the case, it was certainly a convenient one.

Anyway, I'll be looking forward to hearing from you fine folks in this community.

Asked by WonkySplonky 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

New page display - to show Google search bar and recent web sites

I used to get a display in the middle of a "New Page" with Firefox - recent revisions have removed that and I only get a Google search bar at top of new page. Help is ap… (read more)

I used to get a display in the middle of a "New Page" with Firefox - recent revisions have removed that and I only get a Google search bar at top of new page. Help is appreciated. What I am looking for is displayed in images from my Chrome browser - similar, but not like the way Firefox displayed it.

Asked by iledwards 3 months ago

Last reply by Terry 3 months ago

Firefox recognized as phone vs. desktop

Suddenly BofA on line banking erroneously recognizes the firefox on my PC as being on a phone, i.e. everything on the BofA side responds with mobile banking. Is there so… (read more)

Suddenly BofA on line banking erroneously recognizes the firefox on my PC as being on a phone, i.e. everything on the BofA side responds with mobile banking. Is there some setting that changed? I am on cable (xfinity) and have made no changes to hardware etc. - literally happened day-to-day.

Asked by boone.m 2 months ago

MS word will only prompt for download and not open

I download many pdf and Word files each day for marking. Opening pdf files in Adobe Reader works automatically OK, but Word files no. This archived question gives a link … (read more)

I download many pdf and Word files each day for marking. Opening pdf files in Adobe Reader works automatically OK, but Word files no. This archived question gives a link to an answer that does not work. "If Firefox does not have a set download action for a type of file, Firefox will save the file by default. If you select Always Open Similar Files in the Downloads panel right-click context menu for the file, (see below) a new Content Type and Action entry will be added to the General panel Applications section of Firefox settings." I went through the Always Open step, but no "Content Type and Action entry" was added.

Judging by the questions in Firefox and more widely, many people are having the same problem. Why cannot the industry standard file types be added to that list by default?

When I have to reinstall Firefox (it is needed frequently), I have to edit/delete a number of unwanted browser search tools. This principle could be used for the list of automatically opened file types as part of Firefox default settings.

Asked by cvhorie 2 months ago

So what's the difference really?

https://www.mozilla.org/eu/firefox/all/#product-desktop-release https://archive.mozilla.org/pub/firefox/releases/ I was told downloading from archive will not include the… (read more)

https://www.mozilla.org/eu/firefox/all/#product-desktop-release https://archive.mozilla.org/pub/firefox/releases/

I was told downloading from archive will not include the unique identifier, did the change by now? Asking this because i downloaded from both websites and both downloads tried to run setup.exe immediately after the installation. Asuming the setup.exe is the unique identifier obviously.

Asked by Firefox_Beginner 2 months ago

tiny pictures Deviantart, slowdown when browsing Picture Sites

These are the pictures I get recently ... tiny. Micromised. Unsure if I accidentally hit a "micromise" button, but all of the sudden, the normal view became tiny. Also, m… (read more)

These are the pictures I get recently ... tiny. Micromised. Unsure if I accidentally hit a "micromise" button, but all of the sudden, the normal view became tiny.

Also, many a time by myself and others told: When browsing picture sites such as Deviantart, Pinterest, even Google Pictures, Firefox severely slows down up to even dead stop after a while. Though several versions have passed, this issue still remains.

Clearing Cache, or using DelTempDir/FlushDNS doesn't help at all, once it begins to slow, only full restart of FF helps, but this ain't always an option. It almost seems that the memory is filling up by the feeds of these sites, and just cannot be cleared, no matter what.

Using a Memory tool ALSO runs nowhere.

Please assist?

Thank you.

Asked by dtm_samurai@hotmail.com 2 months ago

Last reply by dtm_samurai@hotmail.com 2 months ago

Nov 1st FireFox update is slow on Windows Server 2008r2 Sp1

Hi, we are a long-time user of Firefox on our Windows Server edition via Terminal Services. I'm wondering if the way/version we are using Firefox is not, correct? Should … (read more)

Hi, we are a long-time user of Firefox on our Windows Server edition via Terminal Services. I'm wondering if the way/version we are using Firefox is not, correct? Should we be using an enterprise Version that is managed? Our server is getting old, so I downloaded Chrome a few months back to see if the experience would be better. Chrome is showing that we are on a Managed browser, but Firefox is not. It got me thinking that maybe I'm using the wrong version of Firefox. After an update a few days ago, Firefox has been glitchy and will hang. I haven't tried Refreshing it yet, nor have I tried restarting the server. We usually have Hardware Acceleration turned off. We have 24 gb of Ram, we also Dual(2 processors-2.4gHz each) that help our server fly really fast. If secure DNS-DoH is active, Firefox will really hang. Any insight would be greatly appreciated.

Asked by OldManServer2008 2 months ago

Internet Connecton

My Firefox browser accessed the internet until a day ago. Now its unable to load pages. Computer’s network connection is good. I did a firewall check. I even excluded the… (read more)

My Firefox browser accessed the internet until a day ago. Now its unable to load pages. Computer’s network connection is good. I did a firewall check. I even excluded the browser from firewall checks to no avail. The only alternative remaining is resetting the browser. Any suggestions will be appreciated.

Thanks.

Asked by praado 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Firefox Web Browser for Window 10, 64-bit

Firefox browser will not open at all. When clicking on ion, it just makes the Windows circle or a few seconds and stops. Meanwhile, I've tried a number of things includin… (read more)

Firefox browser will not open at all. When clicking on ion, it just makes the Windows circle or a few seconds and stops. Meanwhile, I've tried a number of things including flushing the DNS Winsock and re-installing it two times while clearing everything. Please advise. My three other browsers work fine. I had lost some important bookmarks. Please fix, and or advise ASAP. Thanks _ Alan

Asked by cryptohunter 2 months ago

Firefox will not load "any" page & other browsers will

I'm running Windows 10 I've tried the following fixes: Uninstall (as fully as I could) and reinstalled Firefox. note: I did get and "The code execution cannot proceed b… (read more)

I'm running Windows 10 I've tried the following fixes:

  • Uninstall (as fully as I could) and reinstalled Firefox. note: I did get and "The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem" error; but installed this missing dll file in the C:\Windows\SysWOW64 directory. After installing this dll file, I've uninstalled and reinstalled Firefox I'm still getting the same error message?!? I downloaded the file from www.dll-files.com/
  • I disabled Bitdefender per manufacturers instructions and it did not fix it, so it wasn't problematic.
  • I've tried all of the suggested fixes that were stated in Firefox support, such as clearing the cache, etc.
  • Bitdefender firewall query: "firefox.exe has been allowed" when I check to see if the is blocking it.

I've done all of the above stages so many times, I'm sure the "order they're listed" is not the order that I performed them.

I'm using Chrome to try and get this issue resolved. My wife is insistent that I fix Firefox as she doesn't want to use Chrome (EXTREMELY old-fashioned when it comes to change - she's 67 years old; yes I'm 69).

Does anyone here have a solution for me? Thanks

Side note: This computer is a machine I built several years ago (I've probably built 12 computers) that was in storage. I had to send my Dell Alienware Aurora R8 into Dell to get fixed. Upon starting this computer, I updated windows, Firefox and my Anti-virus (which meant uninstalling it on her old machine and reinstalling it on this machine). Firefox was working flawlessly; then the next day it would not load "any" pages.

Asked by developed 2 months ago

Copy and paste is glitchy

so i looked it up and apparently this has happened before. at random times on different websites all of a sudden the copy, paste, cut, and undo functions disappear. the… (read more)

so i looked it up and apparently this has happened before. at random times on different websites all of a sudden the copy, paste, cut, and undo functions disappear. the control key commands and right clicking do not work. the solutions offered in those threads did not fix the problem.

i cannot post a screenshot becasue it just started working again. and no it is not a website that blocks it. also not just one website this happened on so... yeah.

firefox has been disappointing me recently. i will be sad if i have to switch to another browser after all these years.

Asked by kdf_333 2 months ago

disable ssl certificate check

Hi dear Thanks a lot for Mozilla Firefox I want to disable check certificate in firefox and do not shwoing (your connection is not secure) in my browser and just show the… (read more)

Hi dear Thanks a lot for Mozilla Firefox I want to disable check certificate in firefox and do not shwoing (your connection is not secure) in my browser and just show the website without ask any question. I do not know how to do it in firefox. Please help me.

Asked by hosseinadabi 3 weeks ago

Downloads Fail

Since the last Firefox update, I can't download anything, not even the Windows updates! I notice that many others are having the same problem. I can download everything… (read more)

Since the last Firefox update, I can't download anything, not even the Windows updates! I notice that many others are having the same problem. I can download everything using the Microsoft Edge browser so I will probably stop using Firefox unless you come up with a fix soon. This is a major problem!

Asked by jimelguard-3 3 weeks ago

Sound crack in media

Often when viewing media, that is YouTube and other platforms, a loud crack of high frequency is heard. This happens at certain times in the media, so I checked and saw t… (read more)

Often when viewing media, that is YouTube and other platforms, a loud crack of high frequency is heard. This happens at certain times in the media, so I checked and saw that the crack isn't there on a different browser like Brave. To fix this issue I've tried: -Reinstalling Firefox -Updated Realtek sound driver -browsed in Troubleshooting Mode -disabled media.webspeech.synth.enabled in about:config

Asked by Phafnaroph 3 weeks ago