Firefox Support Forum

Hi Customer Support!!!

I have been using Firefox for a long time but never faced this issue. The problem is that when I try to open the browser, it crashes every time. I have searched on YT and google but everyone says, remove the firefox program and reinstall the firefox, but I have many important data in browser and I don't want to lose the all logins details by removing it.

Can you please suggest me any alternative solution for it without losing any data?

Regards, Weyek

Hello, once every morning I start 14 tabbed Internet pages. The pages do not fully render unless they are in focus. Is there an About:Config or other setting where I can get all 14 pages to fully and completely render without getting each one into focus one by one?

This is a very slow process and is annoying over time. I believe there was a time where Firefox would render all tabs/pages without getting each one into focus.

Thanks in Advance.

I went to a local website and ended up getting virus warnings, see photo. I doubt if it's real but I don't know how to get rid of the messages, or scan for the virus? I scanned with the Windows virus protection and the computer came back clean. I can and have turned the computer off and back on, no help.

Thanks

Hello My Firefox browser stopped working suddenly. I used it this morning (11/12/21) without issue but when I tried it around 6PM CST US I got PR_CONNECT_RESET_ERROR on everything I tried to load. There was no updates that I am aware of and I tried all of the solutions provided on sites I visited up to and including disabling anti-virus with no success. For now I've uninstalled the product until a solution has been found. Thank you to anyone who may be able to assist in this problem. All other browsers I've tried work as expected.

(System Windows 11, Anti-virus Kaspersky Total security)

Hi, I would like to join the chorus and say that the unified extensions button really needs to be fixed somehow. I can't stand it -- it slows down my workflow and seems like "change for change's sake".

But if you guys are serious that it can't be removed for some reason, then at least PLEASE make the unified extensions thing something that can be expanded horizontally along the toolbar (instead of just being a dropdown list) with preferred / most used extension icons visible in it, so that instead of

>clicking the unified extensions thing >scrolling down to find my extension >right clicking on the extension >choosing the option I want

It will just be

>click on the extension icon in the special unified extension section of the toolbar >the options for the extension pop up and I can choose one JUST LIKE THE OLD WAY THAT WAS EFFICIENT

I wouldn't even be opposed to an entire Extensions Toolbar with super security or whatever built into it. As long as the icons are still conveniently located and accessible!

I have a bunch of extensions that I don't need to interact with regularly, like my adblocker, https everywhere, or the thing to make webpages appear in dark mode. But every time I click the unified extensions thing they're right there at the top of the list. My screenshot extension however (for example), which I use constantly, is somewhere hidden near the bottom of the list, so I'm constantly scrolling down awkwardly looking for it. It used to be one button click to take a screenshot, now it's like five or six clicks and takes around 20+ seconds every time. IT'S VERY BAD USABILITY DESIGN. It might "feel" cleaner or more organized to put everything in a list, but it's not as functional for the end user (in my opinion).

Please reconsider your design of this thing and investigate the possibility of keeping certain extensions visible on the toolbar somehow to remain easily accessible to the user. Hopefully I've been able to explain my concerns to you. Anyway, I still love Firefox on the desktop, but if you guys can fix this that would be great.

My browser updated to 96.0 (64-bit) about an hour ago. I've been running the Cheshire cat Theme for a long time now without it making the entire browser turn Dark (I just like what it did to the Tab bar and the Menu Bar). It didn't effect anything else -- not the Menus themselves and certainly not any webpages. But since the update--the Menus, the Firefox Home page, the Settings page, and even the Google search results pages--all have been showing up in Dark Mode. I switched around other themes I have and noticed that only the themes that are light in color stop everything from going dark.

It's a minor thing but I would really like to keep my set up as it was. I would really appreciate some help.