Showing questions tagged: Show all questions

Firefox DRM stops working overnight

Hi, It seems that somehow DRM has stopped working in Firefox: as of this morning, I get the message to enable DRM on spotify, netflix and other sites - enabling DRM only … (read more)

Hi,

It seems that somehow DRM has stopped working in Firefox: as of this morning, I get the message to enable DRM on spotify, netflix and other sites - enabling DRM only yields the message "Firefox is installing components needed to play audio on this site...".

Using Firefox v93 on Manjaro 21.1.6, all up to date

I've tried (in order):

  • made sure "play DRM controlled content" is enabled
  • restarted browser in safe mode
  • refreshed my profile
  • uninstalled Firefox, removed profile folder, reinstalled Firefox
  • tested on a Windows VM with the newest version of Firefox -> works
  • installed the Spotify player as app (snap package) -> works
  • installed Vivaldi browser and DRM content works there too

I don't understand what could have changed - have had no issues when I updated firefox to the latest version a few days ago and changed nothing last night. Simply logged back in today and started seeing this problem.

Any ideas?

Asked by christopher.mallmann 1 month ago

Outlook business account won't login on Firefox

Yesterday morning all was well. As my usual custom I opened my Microsoft Outlook, checked email and went on with my day. Usually I leave that tab open, but for some reaso… (read more)

Yesterday morning all was well. As my usual custom I opened my Microsoft Outlook, checked email and went on with my day. Usually I leave that tab open, but for some reason it got closed. About two hours later I tried to open it again and it will not load, nor let me login to my Microsoft365 business account. I contacted Microsoft and spent two hours on the phone with them trying everything to get this to work. What we discovered: Outlook online opens fine with every other browser, and if I do a private browsing page in Firefox it opens. I've changed nothing in my Firefox settings for many months, but suddenly something is interfering with my ability to get into my email. This, in combination with how slooooooooow Firefox has been over the last month or so is tempting to completely switch to a different browser. Not what I want to do, but it's terribly annoying to not be able to get in my email without having two browsers open at the same time. Please tell me this is in the works to be fixed!

Asked by tquay 1 month ago

Last reply by FredMcD 1 month ago

Unable to log into onlinebanking.53.com

I have been using the website www.onlinebanking.53.com for years. I can no longer access it with Firefox, however I can access it using Edge. This is a recent issue … (read more)

I have been using the website www.onlinebanking.53.com for years. I can no longer access it with Firefox, however I can access it using Edge. This is a recent issue

Asked by jlarmistead 1 month ago

Last reply by FredMcD 1 month ago

websites will not open with Firefox

I deal with www.vistaprint.co.uk The website opens, but I am unable to log in as the page freezes. I phoned Vistaprint and they told me never to use Firefox as it has pro… (read more)

I deal with www.vistaprint.co.uk The website opens, but I am unable to log in as the page freezes. I phoned Vistaprint and they told me never to use Firefox as it has problems, but to use Chrome. www.vistaprint.co.uk works normally with both Chrome and Windows Edge, but I prefer Firefox. Why do sites not work properly with my preferred browser - Firefox?

Asked by Roy 1 month ago

Last reply by FredMcD 1 month ago

recent update has changed a few things!

Hi 1) since your recent update when i flick between tabs the sound disappears once i leave the tab with sound 2) For years i've been watching sport on a particular websit… (read more)

Hi 1) since your recent update when i flick between tabs the sound disappears once i leave the tab with sound 2) For years i've been watching sport on a particular website which often splits its own screen during horse racing, and when i go to full screen the picture doesn't fir on my screen anymore. 3) Again on another site when I use the scroll in control on my keyboard it doesn't do what it used to!

thanks mike

Asked by mbriton 1 month ago

No website access

After add the Firefox relay extension I've been having issues with my PC. I've recently took the extension off, but now I'm having issues getting to some government websi… (read more)

After add the Firefox relay extension I've been having issues with my PC. I've recently took the extension off, but now I'm having issues getting to some government websites that I need for my business. I really need someone to contact me ASAP.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by agilitylawnservices 1 month ago

Last reply by FredMcD 1 month ago

Bank 53.com wont log in

Bank stopped loging me in to my account. (after 9Years) Now have to use Safari. Bank support could not help. I have updateded to 93. on a Mac OS Monteray 12.0.1 … (read more)

Bank stopped loging me in to my account. (after 9Years) Now have to use Safari. Bank support could not help. I have updateded to 93. on a Mac OS Monteray 12.0.1 problem started on OS Big Sir October 31,2021 What changed and how to fix ? Thank you.

Phyllis - <email-removed>

(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Asked by probarker01 1 month ago

Last reply by cor-el 1 month ago

problem with accessing a couple of web sites including aaa.com Want to update Firefox browser

I would like to do an update of Firefox Browser. I've been unable to log in to websites, such as my bank, for which I have been able to access. Strange but I could log … (read more)

I would like to do an update of Firefox Browser. I've been unable to log in to websites, such as my bank, for which I have been able to access. Strange but I could log in, then for about a week I couldn't log in to bank site via my Icon shortcut. Then it began working again under the original icon. I was forced to use google during this time, which has worked. I prefer Firefox, because of more privacy. Again today, I was unable to access aaa.com, I was able to sign on via my iphone 8. Then I tried Google sign on, again it worked. This problem is intermittent. I thought I'd make sure Firefox Browser was updated. I have windows 7 on this computer. The browser update seemed to start then just hang.

Asked by abmdavis 4 weeks ago

Last reply by FredMcD 4 weeks ago

Firefox not displaying correct PNG image file

I am working on a Squarespace 7.0 website where we are creating some pages that do not show the default LOGO at the top header. We did this by using the code insertion fe… (read more)

I am working on a Squarespace 7.0 website where we are creating some pages that do not show the default LOGO at the top header. We did this by using the code insertion feature in Squarespace for each of the new pages.

It works in Chrome, Edge, and Safari on iphones, windows PC's, and Android phones but not in Firefox on those same platforms. In Firefox it is showing the default logo for the rest of the pages. Firefox on the Ipad does work but not any other platform. The LOGO is a PNG file created in Windows 10 3D Paint.

All versions of Firefox were updated before the tests.

I tried everything shown at https://support.mozilla.org/en-US/kb/fix-problems-images-not-show and it did not solve the issue.

The code insertion text is below: <style> .logo-image .logo img { content: url("https://static1.squarespace.com/static/5a95c09fe7494024ba4db5c3/t/618067b6a8cf7a53ee52e49b/1635805111200/EVF_LOGO.png"); } </style>

Logo file is attached.

Any ideas?

Jeff

Asked by Vinmoe 4 weeks ago

  • Solved

New York Times live pages won't load

Maybe sometime in the past week or so, I began noticing an issue on the New York Times website. I am able to load most articles there normally, but some, marked with a 'l… (read more)

Maybe sometime in the past week or so, I began noticing an issue on the New York Times website. I am able to load most articles there normally, but some, marked with a 'live' button for certain types of rapidly updated topics (e.g. election day vote updates or the like) won't load. https://www.nytimes.com/live/2021/11/02/us/election-news?action=click&pgtype=Article&state=default&module=styln-elections-2020®ion=TOP_BANNER&context=election_recirc This is an example of such a page. I click them and just get white space. I normally use a private browser tab for all webpages but it still doesn't load if I use the normal page rather than an in-private window. I would appreciate any help. Let me know if there is any other information I can provide to help people help me. I may need to be walked through some suggestions. I am using version 94 on Linux Mint as of today, and up until today was using whatever the immediately previous version available for Mint was. The described behavior happened on both versions, if that is relevant.

Asked by owendombert 4 weeks ago

Answered by FredMcD 4 weeks ago

Canvas recording feature

Hello; I am an instructor and use Canvas Learning Management System. The recording feature in a test hangs up but it works in Chrome, which I try to avoid using. Canvas, … (read more)

Hello; I am an instructor and use Canvas Learning Management System. The recording feature in a test hangs up but it works in Chrome, which I try to avoid using. Canvas, of course, says it is user error since it works. I understand Canvas is designed to work better with Chrome. That is not fair!!!! My university help desk says they can't do anything about it. I'll complain to Canvas but isn't there something I can do at my end? I use both Macs and PCs; on a Mac right now though I think the problem did not happen on my own Mac at home. (I use Firefox as exclusively as I can, so I know it hasn't hung up then)...Thank so much and have a good day!! I go through utm.instructure.com.

There has to be an answer: it has worked for me before, so I am thinking there has to be something that can be set or fixed in the computer so that the problem won't happen? Thanks!

Asked by hls2017 3 weeks ago

problems with many websites

Do you know that Firefox is more and more become difficult to use as many professional websites can't be use with Firefox? Such as BMO online banking, Manulife, etc? It i… (read more)

Do you know that Firefox is more and more become difficult to use as many professional websites can't be use with Firefox? Such as BMO online banking, Manulife, etc? It is time to

Asked by Veronique Dewilde 3 weeks ago

Last reply by FredMcD 3 weeks ago

Secure Connection Errors

I am having lots of problems that I never had before with websites that I could always get to. Now I get not secure errors all the time. I can access these websites from … (read more)

I am having lots of problems that I never had before with websites that I could always get to. Now I get not secure errors all the time. I can access these websites from other browser with no problem. What has Firefox changed to cause this problem? Firefox is getting very hard to use.

Asked by ddew19 3 weeks ago

Last reply by FredMcD 3 weeks ago

  • Solved

No clear dns cache button

I need to clear my dns for a website. I type about:networking#dns. I get the hostname list but there is no clear dns cache button. I was told there would be a button. How… (read more)

I need to clear my dns for a website. I type about:networking#dns. I get the hostname list but there is no clear dns cache button. I was told there would be a button. How do I clear the dns for that website if there is no button?

Asked by eldrika 3 weeks ago

Answered by FredMcD 3 weeks ago

Error Code: SEC_ERROR_REVOKED_CERTIFICATE

I'm getting this code " SEC_ERROR_REVOKED_CERTIFICATE" on Schoology.com when it should work. I've tried clearing my browser's data and it still does not work. However, th… (read more)

I'm getting this code " SEC_ERROR_REVOKED_CERTIFICATE" on Schoology.com when it should work. I've tried clearing my browser's data and it still does not work. However, the odd part is that the website works in Safari and Chrome, but none of my other computers work with Firefox.

Asked by coleal413 3 weeks ago

Last reply by cor-el 3 weeks ago