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  • Archived

WEBSITE FEATURES NO LONGER WORKING (BUT STILL DO WITH MS EDGE!!)

Hi, My wife & I have used Firefox for some considerable time now and like it a lot. However, we have been having trouble with Firefox recently and wonder if you are a… (read more)

Hi,

My wife & I have used Firefox for some considerable time now and like it a lot.

However, we have been having trouble with Firefox recently and wonder if you are aware of this. It manifests itself in a very subtle way with only some FEATURES of a particular website not operating, (but no ‘warning’ messages whatsoever).

To begin with, I was at a loss to understand why something didn’t work but, now that this has happened to me on THREE different websites (with features that work perfectly well under MS Edge!), I have come to the conclusion that Firefox is the only “common denominator”.

The first problem was with https://www.parcel2go.com. They have a “Live Help” (Chat) feature. It no longer works with Firefox!

The second was with https://account.patientaccess.com. Try to order “repeat prescriptions” and all is well – until you hit “send”. It no longer works with Firefox!

Today, I have discovered that with https://www.bt.com I am now longer able to access my BT email accounts. Furthermore, they also have a “chat” facility – except that is now also ‘invisible’ to Firefox!

I have seen mention that DuckDuckGo (which I also use) might be involved here?

What’s happened?!!

Asked by goshjm 10 months ago

Last reply by CraigS26 10 months ago

  • Archived

Firefox won't play nice with PearsonVue?

I'm trying to take a proctored test with PearsonVue. It keeps saying on the system test that Firefox is still running. I've tried shutting down through Task Manager. I… (read more)

I'm trying to take a proctored test with PearsonVue. It keeps saying on the system test that Firefox is still running. I've tried shutting down through Task Manager. I've tried rebooting and just using Chrome to access the test page. It still says it's running. Next step is to uninstall...surely there's another solution!?

Asked by lava1 6 months ago

Last reply by jonzn4SUSE 6 months ago

Internet Connecton

My Firefox browser accessed the internet until a day ago. Now its unable to load pages. Computer’s network connection is good. I did a firewall check. I even excluded the… (read more)

My Firefox browser accessed the internet until a day ago. Now its unable to load pages. Computer’s network connection is good. I did a firewall check. I even excluded the browser from firewall checks to no avail. The only alternative remaining is resetting the browser. Any suggestions will be appreciated.

Thanks.

Asked by praado 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Firefox Nightly

Hello, Can you please tell me how to downgrade Firefox Nightly to Firefox Stable Release channel on Linux Ubuntu. When I try to exchange the firefox versions in the snap … (read more)

Hello,

Can you please tell me how to downgrade Firefox Nightly to Firefox Stable Release channel on Linux Ubuntu. When I try to exchange the firefox versions in the snap store of Ubuntu I seem to loose my whole data stored in Firefox.

Thanks.

Best NR

Asked by NR 2 months ago

Last reply by Kiki 2 months ago

surfing history and data disappearance

Hello, I have been using Firefox for years and up until yesterday, everything was fine. Unfortunately, Firefox performed some kind of update (I now have a new-looking br… (read more)

Hello, I have been using Firefox for years and up until yesterday, everything was fine. Unfortunately, Firefox performed some kind of update (I now have a new-looking browser) and I have lost all of my browsing data. History, logins, and passwords are all gone. As I trust Firefox I didn't back-up anything so now I need you to reset everything how it was before this issue. Thank you

Asked by mrmima 2 months ago

Any way to restore things stored in the browser after a Firefox referesh?

So, last night I did a Firefox refresh as my browser was very slow on startup, and (completely my fault) it didn't occur to me I would lose data on sites that don't have … (read more)

So, last night I did a Firefox refresh as my browser was very slow on startup, and (completely my fault) it didn't occur to me I would lose data on sites that don't have accounts and store everything through cookies :/ I didn't lose passwords or bookmarks or anything, but I did (this will sound silly) lose my streak in Wordle and I was wondering if there is any way to restore it? I'm not sure if the data for that site is stored in the file I have in the Old Firefox Data folder, or if it is that is can be recovered at all. I've seen how to copy files from the Old Firefox Data folder but I don't want to copy any files and screw anything up. Any help is appreciated!

Asked by maddie 3 weeks ago

Last reply by cor-el 3 weeks ago

Medicare pdf document download via Firefox is not legible.

Hello, Firefox is my default browser. I downloaded a Medicare form and the document was not legible (letters, numbers, odd symbols, etc.). The Medicare chat rep suggested… (read more)

Hello,

Firefox is my default browser. I downloaded a Medicare form and the document was not legible (letters, numbers, odd symbols, etc.). The Medicare chat rep suggested I try another browser. I opened Safari and downloaded the same form and it was legible. What should I do to enable Firefox to produce legible downloads of Medicare forms?

Thanks

Asked by edcmerrell 3 weeks ago

Last reply by cor-el 3 weeks ago

Can't send emails, spam message

Hi, all of a sudden my outgoing emails are met with the following message: ending of the message failed. An error occurred while sending mail. The mail server responded: … (read more)

Hi, all of a sudden my outgoing emails are met with the following message: ending of the message failed. An error occurred while sending mail. The mail server responded: Message rejected as spam (CM).. Please check the message and try again. These are to correspondents I regularly send emails to, and I could email them as recently as last night. Is this a firewall issue or a server issue? Please help. Karen

Asked by kspeech 3 weeks ago

Last reply by James 3 weeks ago

Firefox does not connect anymore to Google services

Hello! Since a month I have a strange problem - Firefox wont connect to any Google service - REcaptcha, google-analytics. Any site that uses these services would not load… (read more)

Hello! Since a month I have a strange problem - Firefox wont connect to any Google service - REcaptcha, google-analytics. Any site that uses these services would not load, or loads and waits until connection expires. I tried refreshing Firefox, the uninstalling and re-installing - the problem remains. I do not use any proxy or firewall on my computer. Opera and other browsers do not have this problem. Please, advice.

Asked by zdrave 3 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Mozilla said my account is deactivated

moszilla sent me a message that said I'm being tracked and then I sign in and it says my account is deactivated talk to my administrator help. I was told my info was in a… (read more)

moszilla sent me a message that said I'm being tracked and then I sign in and it says my account is deactivated talk to my administrator help. I was told my info was in a breech a few weeks ago what's going on. Sabrina Nicole.

Asked by Sabrina Nicole 3 weeks ago

Last reply by cor-el 3 weeks ago

Firefox won't keep me logged in

(1-7-23, Windows 10): My problem for the past month is that FF won't keep me logged into sites where I specifically ask to stay logged in. It remembers my passwords but w… (read more)

(1-7-23, Windows 10): My problem for the past month is that FF won't keep me logged into sites where I specifically ask to stay logged in. It remembers my passwords but will not keep me logged in to Amazon, Yahoo, Facebook, etc. This is a home computer only used by me so I don't want to be logged out. Also, I get messages from sites saying there's a login from a new browser and I keep having to confirm it's me. It will work for a day, but when I start the computer on the next day, I'm logged out of everything.

I have done all these things:

  • Refreshed FF
  • Uninstalled & reinstalled FF
  • Cleared the Cache
  • Cleared Cookies
  • Settings: Remember History
  • No checkmark for Private Browsing
  • Tried turning off Enhanced Tracking Protection for affected sites
  • Tried changing Privacy to Custom, and un-checked Cookies to allow them
  • No checkmark for "Delete cookies and site data when Firefox is closed"

I think I have solved the problem after re-starting or completely turning computer off and on again, as long as it's the same day. The next day it's like it's a whole new FF browser. This started a month ago or so. Can anyone help? Nothing I do seems to work. Thanks!

Asked by ko220 3 weeks ago

Last reply by cor-el 2 weeks ago

Chrome Extensions

Ive recently stopped using another browser that let me use alot of chrome only extensions (i use them alot as they help with different things) can you please tell me how … (read more)

Ive recently stopped using another browser that let me use alot of chrome only extensions (i use them alot as they help with different things) can you please tell me how to get chrome only extensions onto firefox? if not, why cant you just update firefox to be able to get them.

Asked by DiamondGamer2008 3 weeks ago

Last reply by Dropa 3 weeks ago

login to firefox

login to firefox has been taken over by www.infosayz.com I am forced to select duckduckgo on that site in order to use it. How can I get rid of infosayz? (now a middle ma… (read more)

login to firefox has been taken over by www.infosayz.com I am forced to select duckduckgo on that site in order to use it. How can I get rid of infosayz? (now a middle man)

Asked by MrBrushnut 3 weeks ago

Last reply by Dropa 3 weeks ago

  • Solved

Audio issues with Firefox

Hello, I was using my headphones for watching YouTube on Firefox but then I unplugged them and the audio has stopped playing. I thought the issue was with the volume of m… (read more)

Hello, I was using my headphones for watching YouTube on Firefox but then I unplugged them and the audio has stopped playing. I thought the issue was with the volume of my speakers, but the audio worked on any other app. So I plugged my headphones again and I could hear the audio from them. Anything I can do for fixing this (I even restarted the PC but the audio only plays with headphones)?

Regards, Tommaso

Asked by Tommaso 3 weeks ago

Answered by jonzn4SUSE 3 weeks ago