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  • Archived

latest Firefox upgrade

How do I get the previous version of Firefox back? I woke up this morning to a completely different website than when I went to bed last night. Whoever thinks this upgr… (read more)

How do I get the previous version of Firefox back? I woke up this morning to a completely different website than when I went to bed last night. Whoever thinks this upgrade is an improvement is nuts. It took me 2 hours just to TRY to set it up as I had it including getting past the initial instructions for "refreshing" Firefox (no explanation provided for why it was even necessary), finding my bookmarked sites, setting up my preferences. Even though I have turned the popup blocker on, I lose the top quarter of my screen to an unwanted Walmart ad that I can't turn off. It follows me down the page, popping up in different places. There are also smaller ads that are unwanted, annoying, and impossible to block. And as for your "educated guesses", you guessed wrong. I'm a user not a techie. Right now the best solution seems to be deleting Mozilla products and moving to Chrome or Edge.

Asked by NCampbell 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Cookies...17,179,869,184 GB in 24 hours

i keep getting 17,179,869,184 GB of cookies exactly on different sites (google, intuit.com, youtube.com, and i think facebook.com) - this happens within 24 hours of clea… (read more)

i keep getting 17,179,869,184 GB of cookies exactly on different sites (google, intuit.com, youtube.com, and i think facebook.com) - this happens within 24 hours of clearing the cookies.

I’ve attached an image. I cleared the cookies and cache within the last 24 hours. I have been on both youtube and intuit today but not extensively.

I have ad blocker active on both youtube and intuit.

Asked by erin4 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

If a question shows that it has a reply or is solved how to I get to that reply? Nothing is clickable.

If a question shows that it has a reply or is solved how to I get to that reply? Nothing is clickable. I am getting garbled text all the time now on websites and have to … (read more)

If a question shows that it has a reply or is solved how to I get to that reply? Nothing is clickable. I am getting garbled text all the time now on websites and have to change to Safari to see what I need. Before I just take that plunge I'll like to see the solutions folks have found. Even the pulldown menu above this box is not working. Items not displaying. I've cleared cache and cookies.

Mas OS BigSur 11.3.1

Asked by arobey 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Cookies required to use Firefox

I have been trying to login to Coral Knowledge Base Website and a small window comes up headed "Cookies required to use Firefox" and then states " To continue signing in … (read more)

I have been trying to login to Coral Knowledge Base Website and a small window comes up headed "Cookies required to use Firefox" and then states " To continue signing in using Firefox, allow cookies to be stored on this device. You might see this screen more than once." I have clicked the continue link at least a dozen times but the message does not disappear and I can not sign in, the sign in button is faded out. I have to use MS Edge to sign in! Best regards, Stephen Terry

Asked by hightrees 1 year ago

Last reply by hightrees 1 year ago

  • Archived

Firefox crash

I've had some trubles with my firefox browser lately. It freezes constantly whenever I have more that one tab open and recently it closes on its own for no aparent reason… (read more)

I've had some trubles with my firefox browser lately. It freezes constantly whenever I have more that one tab open and recently it closes on its own for no aparent reason. The problem doesn't seem to happen when I open in private so I'm not sure what the problem is. I made an analisis of recent error and this is the last one I got: bp-15df7f22-d3d0-4015-ba8d-d1ba80211112 I hope you can help.

Asked by america.maria00 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Lost Logins on Firefox for Windows

I may have had a system crash, but in any case I lost all my logins saved in my Firefox for Windows (the most recent version). I still have all of my bookmarks and histo… (read more)

I may have had a system crash, but in any case I lost all my logins saved in my Firefox for Windows (the most recent version). I still have all of my bookmarks and history, etc., but no saved logins. Is there a way to restore these? (perhaps from some back-up file in the firefox folders?).

Many thanks in advance for any help you can provide!

David

Asked by geerinck 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Every other tab won't load

I saw (apparently) the same problem documented in |an old issue an old issue, but the issue's marked closed at this point. I'm seeing new tabs fail to load, but if I tak… (read more)

I saw (apparently) the same problem documented in |an old issue an old issue, but the issue's marked closed at this point. I'm seeing new tabs fail to load, but if I take exactly the same URL and paste it into another tab, it loads instantly...thus, every other tab isn't loading.

In reality, this isn't happening with every new tab, and it definitely goes in spurts, so when I start seeing this, it happens for most tabs; otherwise, I can go for hours with no problem. Typically, if I leave one of these hung tabs long enough, it will eventually (minutes later) load.

This is happening on a newly-built PC with a weeks-old install of Firefox. Any idea what might be amiss?

Pasting link directly below - the md syntax seems unhappy. https://support.mozilla.org/en-US/questions/1283107

Asked by dlambert2 1 year ago

Last reply by dlambert2 1 year ago

  • Archived

Received Error code: SEC_ERROR_REVOKED_CERTIFICATE when trying to access online bank.

I am unable to access my online banking today (yesterday was fine) but instead received the following error: Error code: SEC_ERROR_REVOKED_CERTIFICATE Have not found thi… (read more)

I am unable to access my online banking today (yesterday was fine) but instead received the following error: Error code: SEC_ERROR_REVOKED_CERTIFICATE

Have not found this error code in the Get Help searches. Financial institution is https://www.atbbusinessonline.com

Can you advise how to fix?

Asked by Just Moleculez 1 year ago

Last reply by cor-el 1 year ago

  • Archived

When forwarding links, some are corrupted...

When I forward some links, rather than taking the recipient to the specific YouTube page, the link takes them to the YouTube home page. Other sites I can still forward co… (read more)

When I forward some links, rather than taking the recipient to the specific YouTube page, the link takes them to the YouTube home page. Other sites I can still forward correctly. I have researched this issue and except for a virus that affected Firefox a few years back, I have found nothing. I have run spyware, malware, and virusware with no change.

Is this a YouTube issue? Another form of Big Tech censorship? Anyone else out there having issues like this?

I finally put FireFox in the garbage can in my iMac (Big Sur 11.5.1) and flushed it and then downloaded a new copy. No difference. I deleted all my cookies per the Firefox suggested repair page. Why would a specific site generate these forward issues? Just for giggles, I tried a forward in Safari (which I never otherwise use) and the links work correctly.

I have been a Firefox supporter from the very beginning and hate to swap browsers. Thank you to all the wonderful code writers and tech support volunteers out there who make this effort possible.

Asked by a737 1 year ago

Last reply by a737 1 year ago

  • Archived

Update 94.0 & 94.0.1 Windows 10 not loading lots of sites

Hello, I'm on windows 10 & updated to 94.0 then 94.0.1 but both updates are either very slow loading of some sites or it won't load the page/site at all. I've used FF… (read more)

Hello, I'm on windows 10 & updated to 94.0 then 94.0.1 but both updates are either very slow loading of some sites or it won't load the page/site at all. I've used FF for years & never had an issue. I disabled all extensions (did it manually & through FF troubleshooting mode) & antivirus but the same thing happens. I'm at my wits end & have swapped my main browsing to Edge & just gathering all my extensions for that browser.

Just trying to find help is now a nightmare.

How can I go back to the previous version before the 94.0 update?

Regards Chris

Asked by Timespider 1 year ago

Last reply by Timespider 1 year ago

  • Archived

Incorrect account information

Hi Whenever I click on my account, a dropdown appears with various bits of information. One of those shows information from my linked devices. I have an iPhone SE and a M… (read more)

Hi Whenever I click on my account, a dropdown appears with various bits of information. One of those shows information from my linked devices. I have an iPhone SE and a Macbook Air. However, the title for my iPhone SE reads "Firefox on Pete's iPhone 6". Elsewhere, for example in my account, it reads "Firefox on Pete's iPhone SE - which of course is correct. So, I'm just wondering why the dropdown is showing an iPhone that I cleared and sold years ago - unless, of course, you are getting mixed up between the two. I have attached two screenshots to help with this issue. Remember that there did used to be an iPhone 6 SE. But there is also a newer iPhone SE. The two are very different beasts.

Asked by prothalus 1 year ago

Last reply by prothalus 1 year ago

  • Archived

Google NOT my default search engine

I have my default search engine set to Bing. All of a sudden, today when I type a search in the address, I get redirected to what I initially thought was google homepage.… (read more)

I have my default search engine set to Bing. All of a sudden, today when I type a search in the address, I get redirected to what I initially thought was google homepage. So I went to my settings & removed google as a search option. No change; still be redirected to google homepage. after looking at the site more closely, I realized it was

            https://www.google.com/webhp

Now I need help in getting rid of this. And how did I get it in the first place.

Asked by rjuneau 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Website doesn't work: https://www.ffx.co.uk/

I'm trying to order some scalpel blades, model XNB101, off this website, https://www.ffx.co.uk/ but I'm not getting anywhere. If I click "Add to Basket" I just get the ro… (read more)

I'm trying to order some scalpel blades, model XNB101, off this website, https://www.ffx.co.uk/ but I'm not getting anywhere. If I click "Add to Basket" I just get the rotating icon. After that, if I refresh the screen I can see they've been added to the Basket. If I click on the Basket, the "Confirm Order" is greyed out. If I Refresh this screen, the "Confirm Order" goes active/Orage briefly then reverts to Grey. If I click on the Paypal payment option, I get to Paypal and can log in but it fails "oops there was a failure" or similar. I've gone into Troubleshooting Mode and it made no difference. I've tried enabling Pop-Ups to no avail. Anyone help please?

Asked by fixit9660 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Delete Firefox Account I no Longer have Email Access to

I recently changed jobs and my old work email address is now closed. I had originally created the account using my personal gmail account, but changed the primary email t… (read more)

I recently changed jobs and my old work email address is now closed. I had originally created the account using my personal gmail account, but changed the primary email to my old work email. Now I cannot create a new Firefox Sync account using my personal gmail since it is tied to this defunct Sync account. I can log in with the email and password, but it won't let me change any settings with my account without a verification code. I called a friend at my old work and there is no way for them to temporarily reactivate my email account.

Is there any way that I can get this account deleted without the verification code? I don't care if the data is lost. I wanted to start over from scratch anyways. I can view my profile data through the support page, but when I click on the delete account option, it continues to ask for the verification code. If there is a way on the back end to completely delete it, I would appreciate it.

Asked by dfsalazar 1 year ago

Last reply by Bithiah 1 year ago

  • Solved
  • Archived

Loss of/unable to access, bookmarks/passwords since upgrate to 94.0.1. version of Firefox

I just upgraded to Firefox 94.0.1. and have lost all my bookmarks and passwords. I have tried to import backups but Firefox is "Unable to process the backup file". This … (read more)

I just upgraded to Firefox 94.0.1. and have lost all my bookmarks and passwords. I have tried to import backups but Firefox is "Unable to process the backup file". This means that I have, for now, lost access to all 1555 bookmarks I have which is as you can imagine extreamly frustrating and anoying. Is it possible to roll back to an earlier version which may work or to produce a fix for this version?

Asked by sic_pupy 1 year ago

Answered by cor-el 1 year ago

  • Archived

Firefox still won't play the videos on MSN websites.

Firefox still won't play the videos on MSN websites. All other websites are ok. This is a known problem that goes back almost ten years now. All cookies and other cache … (read more)

Firefox still won't play the videos on MSN websites. All other websites are ok. This is a known problem that goes back almost ten years now.

All cookies and other cache items have been cleared and Firefox has been refreshed and it still does the same exact thing only on MSN websites. All other websites are ok and all other browsers except Firefox have no issues playing videos on MSN.

Asked by jpreiss 1 year ago

Last reply by FredMcD 1 year ago