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  • Archived

cannot login in

bold text The message says that you have apparently locked my account because, supposedly, one of your emails was returned. Maybe if you didnt insist on sending gazillion… (read more)

bold text The message says that you have apparently locked my account because, supposedly, one of your emails was returned. Maybe if you didnt insist on sending gazillions of worthless emails, things like this wouldnt happen! Please unlock this account immediately

Asked by larry.west 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

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hanging crashing error problem after new or last update

Sir, Hanging, crashing, and error problem after new or last update. Please do the needful as early as possible. Thanks with regards DAV P.S, Noamundi,West Singhbhum, Jha… (read more)

Sir, Hanging, crashing, and error problem after new or last update. Please do the needful as early as possible.

Thanks with regards DAV P.S, Noamundi,West Singhbhum, Jharkhand - 833217

Asked by dav_noamundi 8 months ago

Last reply by FredMcD 8 months ago

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Newest version is freezing up, not loading images on multiple websites

I have the latest version (93.0) 64 bit installed on Windows 10 Professional. Just after updating to this version, the browser now has all kinds of problems with freezing… (read more)

I have the latest version (93.0) 64 bit installed on Windows 10 Professional. Just after updating to this version, the browser now has all kinds of problems with freezing, not displaying pictures on webpages like Amazon. It's not addons. And no, I don't want to do a clean reinstall. I want it to work, or a link to the older version which was working fine.

Asked by ajenn55 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

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Getting a blank screen when I visit bbc.co.uk/news articles

I'm unable to view News pages on bbc.co.uk. I can see, eg https://www.bbc.co.uk/news then click on categories eg "tech" but every article I click on just comes up as a bl… (read more)

I'm unable to view News pages on bbc.co.uk. I can see, eg https://www.bbc.co.uk/news then click on categories eg "tech" but every article I click on just comes up as a blank page. It looks like it loads for a split second then vanishes. It doesn't happen on the BBC's Sports pages unless it's a link back to News.

Running v93 on MacOS 11.5.2

Asked by ian136 8 months ago

Last reply by cor-el 8 months ago

  • Archived

account login

I cannot log in to my Firefox account, even after resetting my password. The attached screenshot shows the dialog box that refuses my password and continually pops up. I … (read more)

I cannot log in to my Firefox account, even after resetting my password. The attached screenshot shows the dialog box that refuses my password and continually pops up. I can log into this support page from the browser.

Asked by Liz 8 months ago

Last reply by cor-el 8 months ago

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Browser support/hacked computer question.

Every time I click on a link from any browser page, I get a page that says to try again, like couldn't connect error message to the effect. Once I click on the try again… (read more)

Every time I click on a link from any browser page, I get a page that says to try again, like couldn't connect error message to the effect. Once I click on the try again button it loads just fine. Is this a browser issue or have I possibly been hacked and the hacker is getting my info forwarded to him/her causing the browser to not recognize the command, and then once I click try again it goes on like normal?

Asked by danlawson71 8 months ago

Last reply by FredMcD 8 months ago

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Suddenly unable to access a state website

For some reason I can no longer access a state website (https://legis.wisconsin.gov/) from my laptop, either with Firefox (my normal browser) or Chrome. I get the messag… (read more)

For some reason I can no longer access a state website (https://legis.wisconsin.gov/) from my laptop, either with Firefox (my normal browser) or Chrome. I get the message that says my request has 'timed out'. However, I CAN access that site from my smart phone, using Firefox. I haven't intentionally changed any settings on my laptop. I have no problems accessing any of my other sites (Gmail, Facebook, etc.). Using Firefox version 93.0 and Windows 8.1

Asked by tomalisankus 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Clear History doesn't work anymore

I was trying to clear the history from my browser, and instead of clicking Shift > Command > Delete, I clicked Shift > Command > '+', which changed the zoom f… (read more)

I was trying to clear the history from my browser, and instead of clicking Shift > Command > Delete, I clicked Shift > Command > '+', which changed the zoom for the home page, but after putting it back, now I cannot clear history anymore because the keyboard command no longer pulls up the option, and the Clear History option in the menu is greyed out?? (attached) I think I am going to have to uninstall then reinstall the browser to fix it, but not happy about this, and do not understand why this would happen. Can someone explain this stupidity to me please?? Thanks in advance!!

Asked by zlloyd2 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Unableto Log On to two purticular websites Coles and Target Australia

Trying to log onto my regular Coles Supermarket and Target websites cannot because it is coming up with an error 403 XID: 198846465 why is this? Please Help ASAP. Thank y… (read more)

Trying to log onto my regular Coles Supermarket and Target websites cannot because it is coming up with an error 403 XID: 198846465 why is this? Please Help ASAP. Thank you. What should I do. Tried clearing history and cookies not working. H

Yours Sincerely Anne Martyn

Asked by feliciamartyn 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Why when i click a link in osx, two firefox windows open. One contains the link I intended to open, and the other displays my set homepage.

To repeat, when i click a link in osx, two firefox windows open. One contains the link I intended to open, and the other displays my set homepage. This has happened on m… (read more)

To repeat, when i click a link in osx, two firefox windows open. One contains the link I intended to open, and the other displays my set homepage. This has happened on my old iMac and when I migrated to my new iMac back in April. I just purchase a new MacBook Pro and decided to do a completely fresh install of what I needed for portability use. I did however use Firefox Sync to load everything that I have in Mozilla (bookmarks, add ons...) the same on both computers. After that the two windows opening started happening again. So I'm sure it has to be something simple that I need to change which was also synced to this new machine. Can anyone help?

Thank you in advance

Asked by Dave O 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Autoplay videos, some more...

On https://sanfrancisco.cbslocal.com/category/weather/, we have repeatedly set Firefox to block audio and video autoplay (in Privacy/ security/ permissions. It works that… (read more)

On https://sanfrancisco.cbslocal.com/category/weather/, we have repeatedly set Firefox to block audio and video autoplay (in Privacy/ security/ permissions. It works that one time, then reverts and does autoplay. It's very annoying. Can this be fixed?

Asked by fun81 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Re: Logging into two purticular websites

Asked this purticular question about a week ago got a reply tried some of the advice didn't help my problem so far appreciate it thank you. The question asked was why I c… (read more)

Asked this purticular question about a week ago got a reply tried some of the advice didn't help my problem so far appreciate it thank you. The question asked was why I could not login these two purticular websites in Australia. 1. Target.com.au cannot access this website at all, and 2. Coles.com.au can bring up website but when try to login it comes up with the following err/information:Error 403 Forbidden

Forbidden Guru Meditation:

XID: 38235559

Varnish cache server Please help Thank you

yours sincerely Anne

Asked by feliciamartyn 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Search bar auto fill issue

Whenever I attempt to go to gmail Firefox will autocomplete a broken link that doesn't take me anywhere. I have deleted it from my history and it will not leave the searc… (read more)

Whenever I attempt to go to gmail Firefox will autocomplete a broken link that doesn't take me anywhere. I have deleted it from my history and it will not leave the search bar auto fill thing no matter what I do. It's driving me up the wall because it has been killing my workflow. I know it's a really minor issue but I've been dealing with it for months and my frustration with it has also been compounding for months. I've googled it many times and it feels like I've tried everything and I just can't fix it. Please somebody tell me how to fix this.

Asked by teddybrosevelt8 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

forgetting log in on one site, NY Times. Others ok.

Only the NY Times website doesn't remember my log-in details. I've emptied the cache and deleted the password. Quit FFx and re-entered the log-in. Safari is OK on the NY… (read more)

Only the NY Times website doesn't remember my log-in details. I've emptied the cache and deleted the password. Quit FFx and re-entered the log-in. Safari is OK on the NY Times.

Asked by metropical 8 months ago

Last reply by metropical 8 months ago

  • Archived

data-calcvalue

I am trying to9 use a web site that includes the following code in the page source: <select class="form-dropdown validate[required]" id="input_7… (read more)

I am trying to9 use a web site that includes the following code in the page source:

           <select class="form-dropdown validate[required]" id="input_70" name="q70_ethnicity" style="width:150px" data-component="dropdown" required="">
             <option data-calcvalue="0" value="">  </option>
             <option data-calcvalue="315236000" value="White British"> White British </option>
             <option data-calcvalue="315237009" value="White Irish"> White Irish </option>
             <option data-calcvalue="40124002" value="Other White Ethnicity"> Other White Ethnicity </option>
             <option data-calcvalue="185988007" value="Black Caribbean"> Black Caribbean </option>
             <option data-calcvalue="18167009" value="Black African"> Black African </option>
             <option data-calcvalue="315279003" value="Other Black Ethnicity"> Other Black Ethnicity </option>
             <option data-calcvalue="186003008" value="Bangladeshi"> Bangladeshi </option>
             <option data-calcvalue="414481008" value="Indian"> Indian </option>
             <option data-calcvalue="1860062003" value="Pakistani"> Pakistani </option>
             <option data-calcvalue="90087003" value="Arabic"> Arabic </option>
             <option data-calcvalue="33897005" value="Chinese"> Chinese </option>
             <option data-calcvalue="372148003" value="Other ethnic group"> Other ethnic group </option>
             <option data-calcvalue="1024701000000100" value="Prefer not to say"> Prefer not to say </option>
           </select>

In Firefox on my Macbook Pro and on y iPhone, his drop down is empty and the above code does not show in the source. If I use Safari, on my Mac, the code above is present and the drop down works as expected. Is this a construct not supported by Firefox?

Asked by psmith95 8 months ago

Last reply by TyDraniu 8 months ago

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Looking for Library file in Mac Library/Application Support that Time Machine can use to restore tabs lost in crash

Hello, I wrote in about an hour ago, but clicking Submit resulted in a blank page - no acknowledgement or notice from you in email since. Pls forgive if you get this twic… (read more)

Hello,

I wrote in about an hour ago, but clicking Submit resulted in a blank page - no acknowledgement or notice from you in email since. Pls forgive if you get this twice.

I was clearing Recent History when FF crashed and lost many important open tabs. This happened with V. 93.

I back up daily with Time Machine. I'm wondering if there's a file in Application Support or elsewhere it can restore to bring the tabs back?

System profile attached.

Any help appreciated. Peter

Asked by Gemwriter 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Crashes When Using Blackboard Ultra VLE (not just Collaborate, the full VLE)

I work for a university where we use Blackboard as the VLE. Blackboard recommends Chrome and Firefox, but I'm having issues with the new 'Ultra' upgrade. Since the pan… (read more)

I work for a university where we use Blackboard as the VLE. Blackboard recommends Chrome and Firefox, but I'm having issues with the new 'Ultra' upgrade.

Since the pandemic began, many universities have used Ultra Collaborate for synchronous online teaching, which produced some minor issues in Firefox that were, I suspect, related to the privacy settings.

We are now testing the full Ultra VLE, and I find that Firefox hangs, and I get an error message that advises that I stop. I've uploaded the screenshot below.

Any ideas?

Asked by lt619 7 months ago

Last reply by cor-el 7 months ago