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  • Archived

Unable to access a website

I'm unable to access a website on Firefox DDG but I can on Google. Somehow I got to a page somewhere that says "Element.releaseCapture() is deprecated. Use Element.releas… (read more)

I'm unable to access a website on Firefox DDG but I can on Google. Somehow I got to a page somewhere that says "Element.releaseCapture() is deprecated. Use Element.releasePointerCapture() instead. For more help https://developer.mozilla.org/docs/Web/API/Element/releasePointerCapture menupopup.js:160:13". I'm guessing this is telling me the website address is incorrect. I don't know how to find a different "pointer" nor do I know how to enter the correct pointer into a phrase I can't find. Can someone please tell me what to do? Thanks.

Asked by Marsha 11 months ago

Last reply by willjoe24421 11 months ago

  • Archived

desktop browser not saving logins or passwords

Im using Firefox desktop version 113 with win 7 Browser will not save logins or passwords either saved by me manually or by importing from chrome. Below you will see the… (read more)

Im using Firefox desktop version 113 with win 7 Browser will not save logins or passwords either saved by me manually or by importing from chrome.

Below you will see the screen from my settings after saving. Strangely, I do get the prompt to save them. See other image below.

I do not want to use sync. I only want firefox to store this locally as the earlier versions did without any issues.

Thanks

Asked by jenna 10 months ago

Last reply by jenna 10 months ago

  • Archived

Access Denied

For the past year or so, I keep getting this message when trying to access the grocery store website. I'm not really sure what to do to correct this problem or why it st… (read more)

For the past year or so, I keep getting this message when trying to access the grocery store website. I'm not really sure what to do to correct this problem or why it started happening. You don't have permission to access "http://www.kingsoopers.com/?" on this server.

Reference #18.13903a17.1684424374.5719945a

Asked by Jeanne Mathews Connally 11 months ago

Last reply by Jeanne Mathews Connally 11 months ago

  • Archived

Firefox 30 second-ish delay

For the last couple of weeks Firefox occasionally has a 30 second-ish delay when loading web pages. Not always, and no pattern I have noticed, but enough that I have chan… (read more)

For the last couple of weeks Firefox occasionally has a 30 second-ish delay when loading web pages. Not always, and no pattern I have noticed, but enough that I have changed my default browser to Edge (which loads the same pages quickly) until it is fixed. Anyone know how to fix it? I would rather use Firefox to help keep it alive as a viable alternative to the Google and Microsoft offerings.

My Firefox version is current, running current and fully patched Win11 on a fairly new Asus Zenbook.

Asked by jrpcputsng 11 months ago

Last reply by jrpcputsng 11 months ago

  • Archived

Change email

I need to change my email address, but my old one is no longer active so I can't receive the confirmation code that will be sent to it, nor can I receive a reply to this … (read more)

I need to change my email address, but my old one is no longer active so I can't receive the confirmation code that will be sent to it, nor can I receive a reply to this question. Firefox version 113.0.1; Operating system Mac OS x 10.13.

Asked by asa.peavy 11 months ago

Last reply by Dropa 11 months ago

  • Archived

Add-ons toolbar

So I have installed 1password to my browser but i need the add on to show in my toolbar but when i click customise toolbar, i cant find the add-ons option. Please help … (read more)

So I have installed 1password to my browser but i need the add on to show in my toolbar but when i click customise toolbar, i cant find the add-ons option. Please help

Asked by Sam 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

Triple bookmarks menu

Having changed for a time to another browser and imported/exported back and forth, I am presently with three bookmark menus, one after another. When a bookmark does not a… (read more)

Having changed for a time to another browser and imported/exported back and forth, I am presently with three bookmark menus, one after another. When a bookmark does not appear, I have to go to manage bookmarks to see in which one it is. Is there a possibility of merging the menus or only by manually checking in one menu and scrolling to the next, etc. and eventually deleting the excess? If the last is the only option, is there any way to get a second display to work from instead of having to scroll back and forth? Thank you for your imput.

Asked by DandZS 11 months ago

Last reply by cor-el 11 months ago

  • Archived

config "network.standard-url.encode-utf8" is missing (v113.0.1)

One of the foreign website I need to visit seems to work only with ASCII chars on its URL, even though the website itself will request URLs with foreign characters! Is t… (read more)

One of the foreign website I need to visit seems to work only with ASCII chars on its URL, even though the website itself will request URLs with foreign characters!

Is there a work around?

Asked by wezfaas 10 months ago

Last reply by cor-el 10 months ago

  • Archived

gmail opens in a tech support group of emails instead of inbox

When I click on 'gmail' it opens in a tech support email search history instead of inbox. I have gone to settings and tried to do something but I don't understand the opt… (read more)

When I click on 'gmail' it opens in a tech support email search history instead of inbox. I have gone to settings and tried to do something but I don't understand the options.

Asked by julianbutl 11 months ago

Last reply by AzZA 11 months ago

  • Archived

Firefox in my laptop is Sloooow at home, but fast at work.

I am writing to you because the subject is driving me crazy and I don't know what to do anymore. TL;DR; version? The same laptop, with the same firefox (113.0.1 snap) a… (read more)

I am writing to you because the subject is driving me crazy and I don't know what to do anymore.

TL;DR; version?

The same laptop, with the same firefox (113.0.1 snap) at work works fine... and at home it has an exhasperating lag.

Any ideas?

It happens to me with all the computers at home (with ubuntu, linux mint...) but (and here comes what kills me) if I browse with Chromium, everything flies.

I've tried by wifi against an access point that acts as a repeater, direct against the router and wired to the router and the result is always the same: Firefox slow as the bad guy's horse... and Chrome light as a cloud.

I have disabled all plugins, browsed in anonymous mode, reset firefox... and no way... every time it loads a page it takes 5 to 20 seconds of blank page.

I am a firefox user since its tender beginnings, but this lag is going to give me an ulcer and I am militant, but health comes first.

Thanks in advance for your help.

Asked by marc.bria 11 months ago

Last reply by marc.bria 11 months ago

  • Archived

Calendar function in Network Solutions portal stopped working in Firefox

Firefox is my main browser. I use Network Solutions for web mail. I use their portal to view email, maintain my appointments in their calendar, maintain my contact list, … (read more)

Firefox is my main browser. I use Network Solutions for web mail. I use their portal to view email, maintain my appointments in their calendar, maintain my contact list, etc. Recently, the calendar function has stopped showing my appointments. When I use MS Edge browser with the NS portal the appointments show up. When I open a private window in Firefox and go to my NS mail account the appointments show up in the calendar. Just not in a public (?) Firefox window. NS tech support sent me to Firefox to resolve this.  ???

Asked by kurt72 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Location Error

When I attempt to log in to Ontario Gaming Corp I am continually advised I am not eligible because I do not live in Ontario. This is BS - I have been living in Ontario s… (read more)

When I attempt to log in to Ontario Gaming Corp I am continually advised I am not eligible because I do not live in Ontario. This is BS - I have been living in Ontario since 1953! Please determine the cause and get this fixed.

Asked by Walter 11 months ago

Last reply by Dropa 11 months ago

  • Archived

Not Restoring Tabs is Pissing me off

This problem is getting worse all the time. Seems like each upgrade it gets worse. I shut down FF expecting it to restore all the tabs when restarting. But... Gone. Curr… (read more)

This problem is getting worse all the time. Seems like each upgrade it gets worse. I shut down FF expecting it to restore all the tabs when restarting. But... Gone. Currently Mac OS 13.3.1 (22E261) FF Version: 113.0.1 (64-bit)

Asked by rrandor 10 months ago

Last reply by rrandor 10 months ago