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  • Archived

How do I recover lost saved game statistics and history after firefox update? The only other profile that shows is from 09/04/2021 not today before the update

Bookmarks and passwords have not been affected. Is this site data that may or may not be able to recovered? ... I am semi-proficient in finding folders, files and such...… (read more)

Bookmarks and passwords have not been affected. Is this site data that may or may not be able to recovered? ... I am semi-proficient in finding folders, files and such....Thanks

Asked by jstachow 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Firefox Keeps Wanting to Update

My Firefox is v102, 64-bit, on W10 Enterprise. ESR channel. It keeps telling me I need to update. Under HELP, it fails to download whatever it is trying to update. Even … (read more)

My Firefox is v102, 64-bit, on W10 Enterprise. ESR channel. It keeps telling me I need to update.

Under HELP, it fails to download whatever it is trying to update. Even though I got v102, I tried the online installer (mozilla.org/en-US/firefox/new). Thinking about it now, I did not try an offline installer.

I been searching online and tried this policies.json file (github.com/mozilla/policy-templates/blob/master/README.md#backgroundappupdate) with these entries:

{

 "policies": {
   "AppAutoUpdate": false
 }

} {

 "policies": {
   "BackgroundAppUpdate": false
 }

}

But still not help.

Is there anything else I can try? There seems to be no simple option to click to not check for updates temporarily.

Thank you.

Asked by NotKnowEverything 2 years ago

Last reply by NotKnowEverything 2 years ago

  • Archived

Add-on cannot be installed

After a new installation of Firefox I tried to install Add-On. For all Add-Ons I tried it fails with the message as in the picture attached. When I install it on other co… (read more)

After a new installation of Firefox I tried to install Add-On. For all Add-Ons I tried it fails with the message as in the picture attached. When I install it on other computer where I also have Firefox no problem occurs. The picture shows the AdBlocker add-on, which is widely used and to my opinion cannot be corrupted. The error-message is in Dutch and my English translation would be: "Installation is cancelled because the Add-On seems to be corrupted".

Do have a solution/explanation?

Asked by MarionFirefox 2 years ago

Last reply by MarionFirefox 2 years ago

  • Archived

Saving PDF won't duplicate document name

When trying to save PDF's, firefox use to save each file as ex/ document, document(1), document(2) etc... now when trying to auto save it is making me input a name manual… (read more)

When trying to save PDF's, firefox use to save each file as ex/ document, document(1), document(2) etc... now when trying to auto save it is making me input a name manually and won't automatically add the (#) to each file. How can i fix this? Thanks in advance.

Asked by justinwarmuth 2 years ago

Last reply by justinwarmuth 2 years ago

  • Archived

Current updates

Where do I go to find the current updates? I have followed instructions on the support page, but it doesn't take me to anything but more questions. I get a dialog box on … (read more)

Where do I go to find the current updates? I have followed instructions on the support page, but it doesn't take me to anything but more questions. I get a dialog box on my screen saying there is an update and to download and restart. I did that, but it did nothing and I keep getting that dialog box. Where can I go to see if I have the most current version? I have been all over the FF pages and can't find anywhere that says anything refering to "current update available".

Asked by meandsinger2010 2 years ago

Last reply by Paul 2 years ago

  • Archived

Data recovery from Windows 7 to Windows 11.

The Motherboard on my Windows 7 gave up, however the SSD that it was on is still working properly. I have seen it on an alternative Windows 7 computer. I specifically w… (read more)

The Motherboard on my Windows 7 gave up, however the SSD that it was on is still working properly.

I have seen it on an alternative Windows 7 computer.

I specifically wish to recover the the Bookmarks that is on the Mozilla Firefox browser, and also all of my emails on Mozilla Thunderbird.

I would be most grateful, if someone can please tell me how this can be done?

Asked by Suksan 2 years ago

Last reply by Suksan 2 years ago

  • Archived

Downloading Problem

I am unable to download files using Window 10. Download appears to be working then, when "complete," the label "download failed" appears in the download display. Has an… (read more)

I am unable to download files using Window 10. Download appears to be working then, when "complete," the label "download failed" appears in the download display. Has anyone encountered this? and what/how did you correct the problem?"

Asked by pete780 2 years ago

Last reply by Terry 2 years ago

  • Archived

No Firefox Preview for PDFS

Hello :) For some time now my firefox doesn't allow me to preview PDFs. If I open it, it gets downloaded at the same time which I don't need. I already tried the thi… (read more)

Hello :) For some time now my firefox doesn't allow me to preview PDFs. If I open it, it gets downloaded at the same time which I don't need. I already tried the thing with renaming the handlers.json to handlersOLD.json but it didn't work :( does anyone know how to fix this?

Asked by hannah-wilhelm 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Can't find how to scan QR code when trying to add my Android phone to Firefox

I am trying to add my Android phone as a device to Firefox. I initially invoked the code scanner next to the search bar, but got a message saying that the code had to be … (read more)

I am trying to add my Android phone as a device to Firefox. I initially invoked the code scanner next to the search bar, but got a message saying that the code had to be scanned from within the Firefox app. So I installed the app and followed these instructions entitled "Connect Another Device".

• If you haven't already, install Firefox on your mobile device. • Open Firefox on your mobile device. • Open the menu, tap Settings and select Turn on Sync. • Scan this code:

There is no Turn on Sync option in the Settings menu. I have looked in every menu item that appears even remotely related to syncing with a QR code or adding a device and come up empty.

I found this exact issue in two existing questions, but neither of them had ever been answered, which makes me less than confident that mine will. If there is a Turn on Sync option in Settings, and I just overlooked it, please explain step-by-step where I can find it. If there really is no Turn on Sync option, please provide an alternate method of adding my Android phone.

Thanks.

Asked by Daryl 2 years ago

Last reply by cor-el 2 years ago

  • Archived

I am having problem signing in to uBlock even though I have used Firefox for years

Can’t find how to sign into uBlock because I keep getting request to download Firefox even though I have used Firefox for years. I can’t find a button to push to complet… (read more)

Can’t find how to sign into uBlock because I keep getting request to download Firefox even though I have used Firefox for years. I can’t find a button to push to complete the sign into uBlock extension

Asked by Martha Merryman 2 years ago

Last reply by James 2 years ago