Firefox Support Forum

The bookmarks are constantly changing to where I can no longer use them. I'll bookmark them to a folder one day and the next day their URL and icon has changed and goes to a totally different site. What's happened? Using Foxfire browser

Hello. I see a folder with this name (BSP2 trash folder for undo of bookmark deletes - DO NOT REMOVE !)

occasionally among my real bookmarks. Rarely is there a link inside one. What the heck is it? Why is it there? And should I really not dispose of it?

After the last upgrade my bookmarks disappeared. What happened? Saved passwords too. History too. Also want to add that it is difficult to get support when needed. Maybe I need to go with Safari.

Like many others, I have used Firefox for a long, long time. Today (2/14/2023) is the last straw. I installed the latest upgrade and now my Bookmarks are all gone. When I say all gone, I mean "all gone." There is no backup, no previous dates, no nothing. I tried all the suggested by Firefox in the pages of the website. No help. And this is not an isolated instance. For the past several upgrades, many such issues have occurred with great frequency.

This time, my layouts were gone, my toolbar icons were gone - not even in the "Customize" option. This is ridiculous and it is getting quite tiring. I'm not sure what the criteria is for developers, but it seems like some of the open source resources could be saboteurs even though that sounds far-fetched.

For Mozilla, it boils down to this: either stop this problem so that it doesn't repeat or I (no doubt along with many others) will find it simple enough to relocate to another browser; maybe with fewer features but absolutely with fewer frustrations and difficulties.

I would prefer that Mozilla fix the situation permanently, but I am not averse to seeking simplicity and performance.

Joe Krsak

Trying to bookmark a pdf, it's on the same location across my devices, but my devices have different usernames, so I added "%userprofile%" to the filepath so that it opens on any device. The issue is that when I enter this into the Bookmark URL bar, it automatically sticks "25" next to the % characters, which makes the bookmark unusable.

"C:\Users\%userprofile%\Documents\example.pdf" automatically becomes "file:///C:/Users/%25userprofile%25/Documents/example.pdf"

Also, as I just discovered now when I pasted this URL into this post, a second "25" is inserted, becoming: "file:///C:/Users/%2525userprofile%2525/Documents/example.pdf"

Hello there,

I have a new computer and I signed in using my Firefox account in order to import my bookmarks. They did not all show up so I added bookmarks as I went along. The problem is that my bookmarks name are correct but when I click on them, it takes me to a different website, and not necessarily one I have saved. Under ma bank's bookmark for example, when I click on it, it takes me to a Government page that I visited a few days ago (but did not save as a bookmark). I have already reset the names for all by bookmarks, but this problem keeps occurring. If anyone could help me sort this out, I would be grateful. Thanks and regards K

Started my computer this morning and tried to use Firefox and it froze. So bad that I had to restart my computer. I re-installed Firefox but it deleted my bookmarks. What do I have to do to get them back? Fortunately I did a backup on my computer before re-installing Firefox. Is there some other way to get them back other than to restore the backup? Any help will be greatly appreciated. I just wish I wasn't such a Luddite when it comes to computers.

Eric Nerenberg [email and phone# removed from public]

websites showing NONE of them are connected in firefox either in my bookmarks toolbar or the quick list of websites on the top bar, so therefore I can not open any webpages. Please advise.

I own a mac and had to erase all my data from my computer in order to upgrade to new system. Issue is - the apple support person did not remind me to save down my firefox browser data/bookmarks. Now my mac is updated and it's like a brand new computer. I searched previous forums and apparently firefox automatically saves down your data but I don't see it in the appropriate folder (Old Firefox Data >bookmarkbackups) - I see data from 2016 and 2017. Can I recover these bookmarks?? I had a lot of important ones saved..

I just posted a question re: my pull-down bookmarks menu disappearing. I stated in the question that my bookmarks themselves weren't gone, just the menu. I stand corrected. They are indeed "gone", i.e. completely inaccessible.

This problem has been reported over and over for over 3 years. Why should the solution be to turn off syncing?

In addition to preventing the problem from occurring, Firefox needs to provide a fix to eliminate duplicate bookmarks in bulk.

What have you done, Firefox? Where are my bookmarks? None of the help articles have helped me find them. No "Bookmarks Library" link, no bookmarks button on main page, no "Refresh" option anywhere that I can find....

Opened Firefox this morning around 11 a.m., opened up Firefox. A dialogue box I have never seen before appeared, insisting I set up a "profile". What profile? Why? Why no explanation of why I need a profile, and what the h.... is the difference between the two profiles offered?

When I finally chose "default" for profile (NO idea what that means!), I saw that all my settings are gone and most alarmingly, ALL my bookmarks. HOW do I retrieve them?

I am using a laptop Dell with Windows 10, 64-bit....what else do you need to know?

Really upset with this. Also upset with how difficult it is to find immediate help for Firefox.

AFB.

Hi support team,

I have met this issue twice. Before I retired my old PC, I did click the "sync now". However, when I login in Firefox in my new PC, I found the bookmarks are very very out of date. Because my old PC was formatted, I lost my latest bookmarks in Firefox.

Could you help with this?

Eason BR