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  • Archived

Error message

Hi, for a weeks I´m having error messages from firefox. I have already updated windows and mozilla, restarted mozilla and my antivirus doesn´t detect any threat. What… (read more)

Hi, for a weeks I´m having error messages from firefox.

I have already updated windows and mozilla, restarted mozilla and my antivirus doesn´t detect any threat.

What can I do?

thanks!

Asked by thraranduil 1 year ago

Last reply by cor-el 1 year ago

  • Archived

webmail.gandi.net broken?

Webmail for Gandi.net is failing to load in 107.0.1 (64-bit) on Windows 10 today. No luck in Private window nor Troubleshoot Mode. It is loading in chrome and edge brows… (read more)

Webmail for Gandi.net is failing to load in 107.0.1 (64-bit) on Windows 10 today. No luck in Private window nor Troubleshoot Mode. It is loading in chrome and edge browsers.

Asked by jeff6 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Cursor is stuck on firefox

I've been using an Ironclaw rgb for over a year now but recently switched to an old backup hp mouse since I forgot to charge the ironclaw. Ever since then my cursor would… (read more)

I've been using an Ironclaw rgb for over a year now but recently switched to an old backup hp mouse since I forgot to charge the ironclaw. Ever since then my cursor would only work in firefox, even though I could still alt tab to other apps, when I tried to click them it just clicked whatever was behind it on firefox. I already switched back to my main mouse and it's only gotten worse, as now it gets stuck whenever i plug in/out the mouse, even after restarting. I've had to restart multiple times since that fixes it for a short while but then it gets stuck again.

Asked by Blueice 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Accidentally deleted an element(?) and it wont show up even after refresh

Hi, so i accidentally did a shortcut with a prompt on a screen that selects specific elements, and pressed create, and it deleted twitter profile pics even if i refreshed… (read more)

Hi, so i accidentally did a shortcut with a prompt on a screen that selects specific elements, and pressed create, and it deleted twitter profile pics even if i refreshed the page.

Asked by neeptre3p 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Primary (master) password apparently corrupted

Windows 10 - At a loss here: My primary password appears to be corrupted - it rejects my correct information - the enter-your-user-name-password dialog is showing up, s… (read more)

Windows 10 -

At a loss here: My primary password appears to be corrupted - it rejects my correct information - the enter-your-user-name-password dialog is showing up, seemingly, whenever it wants to -- open a new webpage, it shows up; attempting to open a password-protected WordPerfect doc, it shows up; etc., etc. - There are many (most of the) websites that I visit that do not need a log-in password -- but the dialog just keeps popping up repeatedly as if they did. Whatever that's about . . . - Going to Firefox / Settings / Passwords, the dialog again pops up (seems to be every time I hit ENTER, so I just CANCEL and keep trying to move ahead), so that means I can't even get into the settings to make any changes -- to reset the primary password requires logging-on using that very same password, which the dialog rejects

Would like to just remove it, since it's proving to be a pointless process.

How does one delete a corrupted password process?

Thanks for any information. Appreciated.

Asked by Hikermann 1 year ago

Last reply by Hikermann 1 year ago

  • Archived

Inconsistant Display - Firefox v Edge

Good afternoon, I raised an issue with TripAdvisor because the "review icon" that guests would click is not appearing when viewing via Firefox. They have come back to me… (read more)

Good afternoon,

I raised an issue with TripAdvisor because the "review icon" that guests would click is not appearing when viewing via Firefox. They have come back to me (and I've double checked it), it is in fact present when viewing on Edge??

Obviously gaining reviews when you own a guest house business is important and I was wondering why this would be the case.

I've attached a couple of photos to help.

Kind regards

Emyr

Asked by jonesemyr 1 year ago

Last reply by Terry 1 year ago

  • Archived

cannot access e-mail

bold textI have locked myself out and cannot receive e-mails. Forgotmy password. Do not want to lose any bookmarks, etc. Made a mess already. Afraid to go further in tryi… (read more)

bold textI have locked myself out and cannot receive e-mails. Forgotmy password. Do not want to lose any bookmarks, etc. Made a mess already. Afraid to go further in trying to solve this myself. I think i did something while exploring Settings for the first time.

Asked by marieremington 1 year ago

Last reply by Dropa 1 year ago

  • Archived

latest download

L.S., by installing the latest download all my passwords are gone. I ask you urgently to let me now how to undo the latest installation (I believe it was yesterday) . I'm… (read more)

L.S., by installing the latest download all my passwords are gone. I ask you urgently to let me now how to undo the latest installation (I believe it was yesterday) . I'm really very disappointed. I do not know all the passwords by heart. Please help me ASAP.

Many thanks and fiendly greetings, Marianne

Asked by Marianne51 1 year ago

Last reply by Terry 1 year ago

  • Archived

Password Manager is not Secured

Sorry as I Don't know how to Write the Problem. But Still Trying for it and save the World with Big Problem of Firefox Password manager. I wanted to state that firefox P… (read more)

Sorry as I Don't know how to Write the Problem. But Still Trying for it and save the World with Big Problem of Firefox Password manager.

I wanted to state that firefox Password Manager is still not secured on windows PC,

My Clarification.

When you Open the Firefox and Press the Application Menu, Passwords. It Open all the Passwords.

Ii I wanted to Steal any Passwords of my Known Person, it's very easy on PC. If any User Keep his Account Sync Open with Mozilla Server, I just Sit on My known Person user PC. Open the Firefox and Press the Application Menu, Passwords. and All Password i can See and Copy

Here is what i Think Mozilla Team to Have - Password Manger Opening Key or can see Secret Password / Other encryption & Decryption Method which only the Actual User will see All saved Passwords by Password / Other encryption & Decryption Method.

Asked by Fantasia 1 year ago

Last reply by Terry 1 year ago

  • Archived

Is firefox changing computer's "address"?

When site asks for verification code - I copy it from email into web site. The code is not recognized. Does Firefox keep changing my computer's address? Using Win 10. I … (read more)

When site asks for verification code - I copy it from email into web site. The code is not recognized. Does Firefox keep changing my computer's address? Using Win 10. I have uninstalled/reinstalled FF several times. System keeps crashing. What's happening Me novice, 78yrs old etc.

Asked by William G 1 year ago

Last reply by Terry 1 year ago

  • Archived

Bookmarks Gone

Hello, Firefox quit and I restarted the application with all previous browsing tabs. Unfortunately, for some reason, all of my bookmarks (50+) are gone and I cannot find… (read more)

Hello,

Firefox quit and I restarted the application with all previous browsing tabs. Unfortunately, for some reason, all of my bookmarks (50+) are gone and I cannot find a way to get them back. I do not think I am usually signed into a Firefox account.

Please any help would be much appreciated. I do not recall all the things I've bookmarked.

Asked by emily.kotulak 1 year ago

Last reply by cor-el 1 year ago

  • Archived

moving from Mac to Windows doesn't restore bookmars

Hello all, I was using a macbook and I had activated the syncing option. I moved to a windows laptop and bookmarks were not synchronized for some reason, I have tried on… (read more)

Hello all,

I was using a macbook and I had activated the syncing option. I moved to a windows laptop and bookmarks were not synchronized for some reason, I have tried online solutions without any success, any suggestions how to recover all my data?

Thank you

Asked by Andres 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

My bookmarks and history are gone.

I am really frightened. An Apple support person had me erase my system and reinstall. When i down loaded Firefox none of my bookmarks downloaded. I tried sync now, nothin… (read more)

I am really frightened. An Apple support person had me erase my system and reinstall. When i down loaded Firefox none of my bookmarks downloaded. I tried sync now, nothing. Everything, a year of research, gone. What do i do?

Asked by goodkitty 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Solved
  • Archived

Firefox crashes repeatedly on startup, even using safe mode fails 9 times in 10. Multiple crash reports submitted.

Firefox is the only application affected (latest 107.0.1, Windows 11 pro latest updates). I have updated all drivers, run system and memory checks, uninstalled deleted re… (read more)

Firefox is the only application affected (latest 107.0.1, Windows 11 pro latest updates). I have updated all drivers, run system and memory checks, uninstalled deleted remaining files and registry settings, twice actually all to no avail.

I have recently changed ISP but cannot see how that affects just Firefox (Chrome/Opera/Edge all work) and also moved to Bit Defender antivirus. Here I think I saw startup installations in Chrome etc for bit defender but never for Firefox. I have tried turning off all virus web protection still no joy.

I have looked briefly at the crash reports but with my level of expertise I can see no common crash reason.

I have had no add-ins installed for last week while trying to get this to work again. I have used Firefox for years and have no wish to move to another browser but this situation is driving me nuts.

If there is anybody out there with any ideas on next steps I could take?

Cheers Mike

Asked by mike.glover_1 1 year ago

Answered by mike.glover_1 1 year ago

  • Archived

How to override homepage when you are at domain?

Homepage set by domain administrator is really slow to open, and itis seach box is to search at the site, not a web search engine I want use google, or "about:newtab" … (read more)

Homepage set by domain administrator is really slow to open, and itis seach box is to search at the site, not a web search engine

I want use google, or "about:newtab"

PD: I gained local admin access

Asked by leo3487 1 year ago

Last reply by Dropa 1 year ago

  • Archived

YouTube dropping frames when tabbed into a game.

I believe I'm having the same problem as this issue, but it's now archived: https://support.mozilla.org/en-US/questions/1374927 Firefox Info: Version 107.0.1 Build ID … (read more)

I believe I'm having the same problem as this issue, but it's now archived: https://support.mozilla.org/en-US/questions/1374927

Firefox Info: Version 107.0.1 Build ID 20221128144904 OS Windows 11

Specs: i7 13700k 32GB DDR5 Ram GTX 1080ti

Basically, I'm dropping frames when I'm tabbed into a game, in my instance it's World of Warcraft, but it could be with other games too. I suspect it's something to do with Windows 11 as I didn't have any problems in Windows 10 with my older computer.

Some trouble shooting steps I've taken is I've disabled all extensions, ran the browser in troubleshooting mode, and finally done a Firefox refresh and I still have the same problem.

I recorded a video of how it looks, it's at its absolute worst at 4k, with 2x speed on: https://www.youtube.com/watch?v=NuIaYJYGHEI

Any help or suggestions is appreciated, cheers.

Asked by Zaazu 1 year ago

Last reply by Zaazu 1 year ago