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  • Archived

FF shuts down to update when I’m trying to use it.

This often happens when I’m using it to play music. It’s also restarted when I’m trying to watch a video, read a web page or, once, when I was part way through setting up… (read more)

This often happens when I’m using it to play music. It’s also restarted when I’m trying to watch a video, read a web page or, once, when I was part way through setting up login details for a new bank account. I want to apply updates when it’s convenient for me, not when Firefox decides to update. So, how do I prevent my activities being interrupted by Firefox update?

I appreciate that it’s important to keep it up to date but I’m not happy when my activities are interrupted because Firefox decides that it needs to update itself. I suppose one approach would be to apply updates every day when I start Firefox however; I often have a specific task in mind when I start it so I really don’t want the distraction of having to update first.

Here’s what I’ve tried so far. None of these have stopped Firefox restarting itself:

On the Settings page: Select “Check for updates but let you choose to install them” Disable “Use a background service to install updates”

Since the above didn’t stop the Firefox restarts, I tried: Select “Automatically install updates (recommended)” with “When Firefox is not running”

In 'about:config' : Set 'app.update.auto', to FALSE. Set ‘app.update.background.interval’ to 31536000 (i.e. 1 year) Set ‘app.update.interval’ to 31536000 (i.e. 1 year)

       Set 'app.update.auto.migrated' to FALSE.

In Windows Registry Editor, set: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox] "DisableAppUpdate"=dword:00000001

Used Win 10 to disable the “Mozilla Maintenance Service”: FF still restarts when I’m trying to use it. Also renamed the updater exe to: "C:\Program Files\Mozilla Firefox\updaterXXX.exe": auto update still runs (and installs a new updater.exe).

Asked by firefox2351 10 months ago

Last reply by Terry 10 months ago

  • Archived

The image background on a theme I made in Firefox Colour isn't working

I made a theme on Firefox Colour and the image that I put under the 'custom backgrounds' tab isn't appearing as the background. Instead it uses the Background Colour from… (read more)

I made a theme on Firefox Colour and the image that I put under the 'custom backgrounds' tab isn't appearing as the background. Instead it uses the Background Colour from the Custom Colours menu. How would I fix it, so that the image is displayed behind the tabs? (My settings are in the images below.)

Asked by tysonsolana 10 months ago

Last reply by Terry 10 months ago

  • Archived

Gmail sidebar calendar missing

Never had an issue with my Gmail sidebar calendar loading automatically on Firefox. With the latest Mozilla update to 114.0.2 for my Mac, the calendar sidebar flashes the… (read more)

Never had an issue with my Gmail sidebar calendar loading automatically on Firefox. With the latest Mozilla update to 114.0.2 for my Mac, the calendar sidebar flashes the calendar icon but fails to load. The other sidebar apps are functional. I can load my full calendar in a new tab with issue. Signed into my Gmail account on Chrome and Safari and the sidebar displays as it should.

Asked by reuschebob 10 months ago

Last reply by alec.fredericks 10 months ago

  • Solved
  • Archived

Lost ability to upload email connection after latest upgrade

I've just downloaded the latest Firefox version and it won't load my Cornell email - adfs.ad.cornell.edu. I'm using a Macbook Pro. I can download the website on my iPhone… (read more)

I've just downloaded the latest Firefox version and it won't load my Cornell email - adfs.ad.cornell.edu. I'm using a Macbook Pro. I can download the website on my iPhone.How do I get my email back?

Asked by Mary Beth 10 months ago

Answered by Mary Beth 10 months ago

  • Archived

Bookmark Bar not importing from old computer

Switching to a new Mac computer and trying to get the bookmarks back, especially the tool bar. I did the export and import steps. Both export to HTML and as a backup fi… (read more)

Switching to a new Mac computer and trying to get the bookmarks back, especially the tool bar. I did the export and import steps. Both export to HTML and as a backup file. Next I airdrop it to the new computer and try and import it there. Seems to work (no errors), but no bookmarks. I have looked at google videos and tried searching you help area.

Chrome i just log in and it comes over, I remember losing everything in firefox last time I got a new computer and had to rebuild from scratch. I can't afford that again, please help.

Asked by P Mac 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Primary password

I forgot my primary password, and then remembered it (I think correctly). But now when I enter it it isn't accepted. The primary password screen is now appearing everyw… (read more)

I forgot my primary password, and then remembered it (I think correctly). But now when I enter it it isn't accepted. The primary password screen is now appearing everywhere, not just on sites needing passwords, and now I'm getting notification of my firefox account being blocked (although when I entered the password I seemed to get in ok). I'm in the process of moving house (probably the stress caused my password amnesia!), and can't cope with not being able to get stored passwords. I understand all will be deleted if I cancel the primary password. Is there no way round this? I know it's my fault but please can you help? Diane Jones

Asked by Diane Jones 10 months ago

Last reply by cor-el 10 months ago

  • Archived

lost bookmarks

I have lost all bookmarks. Manage Bookmarks does not help, selecting a restore from last 3 or 4 saved does not change anything. I am running Mac. I am frustrated. Please … (read more)

I have lost all bookmarks. Manage Bookmarks does not help, selecting a restore from last 3 or 4 saved does not change anything. I am running Mac. I am frustrated. Please help.

Asked by rgustaitis 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Firefox not using most current version of FCC website

Hi, the FCC systems were down for over a week and they are back up and functioning. However, Firefox still shows the previous "system maintenance" page even though usage … (read more)

Hi, the FCC systems were down for over a week and they are back up and functioning. However, Firefox still shows the previous "system maintenance" page even though usage has been restored. Google Chrome is showing the most current version.

Here's an example of an FCC link that's not using the most current version. See how it looks in Firefox vs. Chrome. https://wireless2.fcc.gov/UlsApp/ApplicationSearch/searchAppl.jsp

Asked by amercer7 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Extensions

Before the search engine change to v57, I used to use an Extension called "Textarea Cache." It still works on Waterfox. If you lose text from an entry box & it isn't … (read more)

Before the search engine change to v57, I used to use an Extension called "Textarea Cache." It still works on Waterfox. If you lose text from an entry box & it isn't in the clipboard, Textarea Cache still saves it for recovery. Is there any extension in the current FireFox that does the same function?

I lost so many important extensions when FireFox upgraded that I mostly use WaterFox these days despite the better security of Firefox. Too many lost critical extensions that have no work-alike in post v.57 Firefox - like Classic Theme Restorer, All-in-One Sidebar, Vertical SideBar, etc.

Asked by Blue Sun 10 months ago

Last reply by TyDraniu 10 months ago

  • Archived

Firefox using a lot of battery

I really love Firefox and think it to be one of the best browsers but just there is one problem with it. It really uses a lot of my battery and ram of my Macbook air M1. … (read more)

I really love Firefox and think it to be one of the best browsers but just there is one problem with it. It really uses a lot of my battery and ram of my Macbook air M1. The amount of battery usage is significantly higher compared to other browsers (Even about 10 times more!), It is my request to Mozilla to fix this problem. Firefox is really awesome but it uses a lot of resources.

Asked by Celestial_Sapien 10 months ago

Last reply by cor-el 10 months ago

  • Archived

ive been trying to use this website but it only doesnt work on firefox

this site monkey.app which is sort of like omegle does not work at all or load in but it works fine on other browser i really enjoy using firefox more so i was wondering … (read more)

this site monkey.app which is sort of like omegle does not work at all or load in but it works fine on other browser i really enjoy using firefox more so i was wondering if there is a workaround

Asked by lennossajor 10 months ago

Last reply by cor-el 10 months ago

  • Archived

yahoo home page being stubborn and not loading

As of this AM why am I having a problem with the Yahoo homepage loading? I've been using FF and Yahoo for years and have never had a problem until this AM. I saw some of … (read more)

As of this AM why am I having a problem with the Yahoo homepage loading? I've been using FF and Yahoo for years and have never had a problem until this AM. I saw some of the posts about users having the same issue a few years ago. I cleared the cache which did help for a while. I'm not having this problem with Edge or Chrome. Any suggestions? Thanks

Asked by arejfour 10 months ago

Last reply by jonzn4SUSE 10 months ago