Firefox Community Forum

14/01/2025

Ok, I can't reinstall Firefox because I have data, links and other that I no longer have access to link website links.

What is the next solution please as Firefox is my default and main browser.... or is it time to move away from firefox.?

I tried to import date and others however it was not an easy task to do, and I have to System Restore to once again get the Error that stops Firefox, is there a way of undoing the update that firefox installed ?

I have just started a new job and installed the Firefox browser on my PC (W11) as part of setting up my new workstation. The application works fine until I get a message that Firefox needs to install an update, 'please close it or it will close automatically in one hour'. After the update I get a message that the update is complete and you can restart the application, but the application no longer works; the icon on the application list no longer works 'The item firefox.exe that this shortcut refers to has been changed or moved'. After re-installing Firefox it works OK again, but the process repeats. Although I have managed to succesfully update a new installation on two occasions, after a few days the process repeats and I need to re-install again.

Every SINGLE time Firefox update now, we have to create a new profile, EVERY SINGLE TIME. We loose all our open tabs, passwords, history, bookmarks, everything.

Why is yours the only browser that does this, and how do we stop this from happening.

This is having an effect that is starting to drive me away from using all your products.

If you select No to the UAC prompt when updating Firefox via Installer, it will install Firefox to "AppData\Local\Mozilla Firefox" without telling you, instead of overwriting the copy in Program Files or erroring out. Additionally it will create a new Profile and set this new Profile as the Default Profile without telling you. Lastly, it'll remove an existing Pinned shortcut on the Taskbar.

So you've now got 2 copies of Firefox installed, one of which you're not told anything about and an additional Firefox Profile with no indication that this happened nor any instructions on how to undo this nor how to change the default Profile.

Each time I open the Firefox Icon on my desktop in AVD, it opens an older version and it prompts me to recreate a profile. I updated Firefox yesterday and brought over my passwords and bookmarks. This keeps reoccurring after we fix it each time. Can you help?

I’m facing a strange issue after the recent Firefox update. Whenever I try to install or update Firefox to the latest version, the process stops midway and a small popup appears related to a “challan notification” from a website I recently visited.

After this popup appears:

The installation freezes

Automatic updates fail

Firefox sometimes restarts but remains on the old version

No error code is shown, just the interrupted update process

I have already tried:

Clearing cache & cookies

Restarting Firefox

Safe Mode

Reinstalling Firefox manually

Checking firewall/antivirus settings

But the problem still occurs.

I want to confirm:

Is any website notification (like a challan reminder or traffic-alert site) capable of interrupting Firefox updates?

Does Firefox block updates if a previous session was not closed properly due to such popups?

What is the correct method to force a clean update without affecting my browsing data?

Please guide me on how to fix this issue. Thank you!

Hi there, Im on a windows 10(ish) and yesterday got this problem after the auto update to firefox 133.0.3 - Update is not working. error window says platform version 133.0.3 is not compatible with minVersion >= 133.0... how can I fix this?

I've seen that there was a similar issue back in October with a previous version. Tried to follow instructions and reinstaled firefox from mozilla. But the problem is still there. Restarted after reinstalling and still getting the same error message. ((( Please help )))

From "About" on the Firefox menu I am trying to download the update from 145.0.2 but it is stalled at 27.1 of 31.3 MB. The little pair of spinning arrows icon just keeps spinning without making any further progress. I'm on a 2020 iMac running Sonoma 14.5 My internet connection is still functioning. I'm wondering what I should do. Is there a way to just cleanly stop and start over? Or stop and continue.

Less a question, more a statement. On most updates (every? I don't know) I loose my dictionaries and the spellchecking does no longer work.

Also, after an update the browser just ... dies. I mean it still works but it is if I would have no internet. Usually some tabs die before the others.

So yeah, this little rant hopefully opens a ticket and you guys can check if others have the same problem.

Also if you are wondering why nobody is upgrading. Yeah, that is the reason. I try to delay it as much as possible.

Hi Mozilla friends,

I'm running OSX 10.9.5 and I just can't afford to buy another computer right now, all the more that my iMac works beautifully. I tried and cannot install the current Firefox. What am I to do? Many thanks, - Greg

Yesterday I tried to update Firefox to 146.0, but the update failed, consistently. Here's what I did: Seeing the usual "There is a new update available"-pop up, I accepted. "About" screen came up. I clicked the button "update to 146.0", but no download started. I waited about 15 minutes, but still no download. I closed the window. Next, I tried the menu option: "Help->About Firefox". "About" screen came up. I clicked the button "update to 146.0". Same as above, no download.

Before anyone asks the obvious questions: Yes, I was connected to the internet the whole time. I checked that by calling up random pages. No, my firewall was not blocking Firefox. No, it was not just one quirky device. I tried it on laptop and desktop both. Yes, I did close and restart Firefox, I even rebooted the devices, and tried again. Same problem.

Now while my workaround (see below) helped, there is still the question of the update process failing in the first place. For me, that brings up two pressing issues at least: 1. Has anyone external tampered with the update process, maybe with malicious intent? It has happened to several software distributors, most recently the guy behind Notepad ++. 2. What happened to people relying on automatic (i.e. not prompting) updates? Did they even notice they were not being updated?

Not a solution, but a workaround: I synced all my setting to my Firefox-account (worked just fine, no problems), downloaded the newest installer, installed the new version on top of the old (worked like a charm), started new version, all just fine. I did not even need to sync my settings back, all was kept intact. Excellent!

Hello,

When I attempt to open Firefox, I am getting a pop-up screen saying:

135.0.1 not compatible with min version >= 135.0 max version <=135.0

Also, I am being advised to reinstall Firefox. Do I need to uninstall Firefox first?

Windows10, Dell Laptop

Thank you,

Petrik