Firefox Community Forum

I've tried to login to Falcon using my usual Firefox browser and it's struggling to load and just whirling around.

It was working fine before Christmas, so has been an update from Mozilla that's causing an issue and do you have any recommended fixes.

Thanks

Joanne Fryer

Dear Mozilla/Firefox, in the past week or so Firefox is noticeably slower to load than Norton Secure or Google Chrome. Running from a shortcut or pasting the same link into the address bar, Firefox takes around 25 seconds to load where Norton is almost instant. There are features of Firefox that I prefer over other browsers so hope you can guide me how to fix this. Thank you,

I am running Firefox on a Windows 10 computer. I have had little-to-no problems with Firefox before now. Since this morning, every time I open Firefox, it almost instantly crashes. Even after refreshing it and reinstalling it a few times, the problem persists. I have no idea what the cause is; I don't remember drastically changing any settings or anything like that. It will crash even when I use safe/troubleshoot mode, when I open a private window, and when I run it as an administrator.

I got to a point where it would give me a sliver of time before crashing. Following the advice of a Firefox help article, I managed to clear all of its stored cache and cookies(if I remember correctly). Still no fix.

If anyone knows how to fix this, I'd love to hear the solution when convenient for you.

Hey good day to you,

So, on my father’s laptop - an HP running Win10 - when he tried to print from Firefox, the page comes out blank. So when I tried to download it, turn it into a pdf, and print from Adobe, it prints fine.

This may have started after an Firefox update. It’s been a long time happening. Any insight is appreciated.

Hello,

since this morning, my gmail account doesn't work when I use Firefox on my laptop. After accepting my email address and password, it says that my account is temporarily unavailable (see annex).

But my Google account works perfectly with Edge on the laptop and on my smartphone and tablet.

The problem remains even after restarting the laptop and launching CCleaner

Thank you in advance for your help.

Best regards,

Andrea Forti

Firefox (a new up-to-date install) has been very crashy on my new computer -- PC running Windows 11.

I ran troubleshooting mode and it shows 0 crash reports.

On my old computer, I had 4 Firefox windows open, a half dozen extensions, ~200 tabs and it was quite stable. This brand new install is running one window, 3 extensions, a dozen tabs open, and freezes and crashes pretty much every time I try to read my email (or do anything else that involves clicking).

How do get a stable Firefox?

Every time I open Mozilla browser, it crashes right after it opens.

This only started happening since recently. Before this, I haven't faced this issue while using this browser for year(s)

I have failed to resolve the issue with the following methods:

• Updated Firefox
• Tried to use Troubleshoot Mode (crash still happens)
• Uninstalled Firefox, deleted additional files and re-installed
• Did Refresh

Other browsers are working fine

I am using Razer Blade RTX 2070 Max Q, VR Ready Graphics (8GB GDDR6 VRAM) 10th Gen Intel Core i7-10750H Processor 6 Cores/12 Threads, up to 5.0GHz

Around August of last year I started getting this issue where I am unable to reach any Google related site like Youtube, Gmail and such. It drove me crazy and at some point I started using other browsers because of this issue. Sometimes my request goes through and sometimes its blocked. I have disabled my anti-virus, stopped all plugins, but all my attempts at fixing this were in vain.

I used to have Firefox as my main browser for awhile. But after updating to Windows 10, It has become unusably slow for awhile now. It is so bad that I have simply switched to Brave, which works perfectly fine. It looks like it's loading one element at a time. Waterfox does the same thing. I wonder if it's something with Gecko on my computer. A few things that may help. My internet connection is fine. I have no extensions. I have tried different Firefox profiles. I have tried the Help page's suggestion of removing and re-adding Firefox to my Windows Defender firewall. Nothing seems to work.

Please help me!

Hi, I have a problem starting yesterday. When I video chat with anyone using Firefox on FB messenger they can see me but I cannot see them. Only a black screen where they should be showing. I have tried everything from uninstalling to different settings. I have made sure also that permissions were set correctly. Also it has been giving the error "slowing page down" or what says. Nothing helps. Now if I use Edge or phone it works just fine and we can see each other. This has never happened before. Also, the messenger games wont work on firefox either, but will on others. Please help if possible or tell me how.

Thank you

Using a Windows 10 laptop. When I hold down the left touchpad/mouse button and scroll to select a bunch of text, it's fine until it gets to the bottom of the screen, then it slows way down, like maybe one line per second. I tried changing the following values in about:config: - general.smoothScroll.mouseWheel.durationMaxMS to 1000 - mousewheel.enable_pixel_scrolling to false - mousewheel.min_line_scroll_amount to 50

None of them worked. Also not sure if I have to close and reopen Firefox after making a change.

My Dell Laptop INSPIRON 3793 running the Firefox/Mozilla Browser when I stream in Youtube or LiveNews periodically goes into the images in the photos I uploaded here. I am compelled to do a hard restart. I have been working with Dell Technical Services and they indicate they have no history of this issue. I am running Windows 10. My system has all technical updates including current drivers . I really do NOT want to move off FireFox but I getting pressure to run another Browser and wait and see if the problem surfaces. Is there any history of this issue with this Firefox. Any help or insight you can provide would be greatly appreciated. Thank you, Cate Brown

bold text Firefox won't let me sign in to my health insurance account. I cleared cache, set ghostery to trust site, changed password. The agent had no problem getting on my account with Chrome. I finally accessed through Ipad, but I still cannot get on with Firefox. Says, "Unable to retrieve information" and tells me to contact the company.

I've been having this problem for a couple of weeks now. When I go to certain websites (that work on Every other browser I use) I get the following error:

Network Protocol Error

An error occurred during a connection to www.diamondtoolstore.com.

The page you are trying to view cannot be shown because an error in the network protocol was detected.

   Please contact the website owners to inform them of this problem.

It happens with Lowes & Home Depot - two sites I use every day for work. Now I have to use Chrome or Microsoft Edge -YUCK. I went to your help page and tried everything I could find that may help with this issue and nothing has helped. I see that there are a LOT of other people having the problem as well...Can you please fix it.

Tracie

Hi, I noticed about a week ago that when I would have Firefox windows open on more than 3 of my displays, the newest window, when maximized, would appear with white bars. This does not occur when Windowed or when troubleshoot mode is on. I have attached a photo of the error (suggestions omitted for my own privacy). Bugged window does not respond in this state and cursor does not blink etc. Other Firefox windows work fine. I'm running a custom color scheme, Dark Reader for Firefox, and AdBlock for Firefox. Issue does not occur with Chrome or Edge, which have the same, if not more extensions loaded. Glitch presented itself near the beginning of November.

Please help!

I'll check on this every once in a while, and am willing to run tests.