Firefox Support Forum

I am about to drop Firefox for another browser. I have added Total AdBlocker yet popups still creep through. Now with MSN.com my home page, some of the Video Boxes are blank but if I go to Chrome they show complete.

Hi. I am a new user of firefox and encountered an unusual problem. My font on the start page is really small. The same thing occurs with the overflow menu and pop-ups. I reinstalled firefox and reseted it. Nothing helped.

Hi, Firefox won't load any websites but other browsers do. Just get a blank screen and can't 'refresh' either (interestingly, Firefox View tab still works)

I have checked antivirus & firewall settings, and reinstalled Firefox several times. Any suggestions please? Thanks

Although I have my Browser Privacy / Enhanced Tracking Protctions setting at "STRICT": "Stronger protection but may cause some sites or content to break" and with a "Heads up!" warning that states: "This setting may cause some websites to not display content or work correctly" -- I chose to enact it, anyway, knowing taking this informed risk.

However, on a site that I just visited, I received a message (from clicking on the little duck icon) that stated: "To prevent site breakage, we didn't lock ANY companies from loading tracking requests on this page". Also, "The following third-party domains' request were loaded. If a company's requests are loaded, it can allow them to profile you, though our other web tracking potections still apply."; then listed all of the companies that were allowed to profile/track me, one that included Google. There were 8 different companies, some with more than one address!

What is the point of giving us that option if you aren't going to acknowledge or respect it?

Hello, I have an issue that I haven't found a fix to. I used a Time Machine backup to transfer settings from my old Mac to a new one. When I first opened the Firefox Browser 107.0.1 (64-bit) running on MAC OS 12.6.1, it opened the last 3x windows I had open on the previous machine. Unfortunately, I actually had 8 windows originally open. Now those other 5x windows are still showing in the 'Window' menu drop down, but they no longer exist. I can't switch to them and I can't re-create them. How can I clear this list and/or update it to only those which are actually open?

I have already cleared the cache, cleared the history, deleted all cookies, etc. I'm hoping there is some trick or script I can run to reset this. Perhaps one of the Mac OS library files? I'm sure there are some erroneous orphan files located from previous installs.

Thanks for any help you can provide. Regards, Tony

Recently I have had difficulty completing online purchases. Specifically a purchase from Equifund, an investing company. I was using the Firefox browser, which I like, and I could not connect Equifund to my bank account nor get it to sign off with my credit card. They recommended Google Chrome and I had no problem. The same has happened with other purchases. Can you help solve this problem? Thank you! Victor McLaughlin

I've been dealing with this same problem repeatedly for over 2 years now. It appears to be what a number of threads appear to address, but their solutions don't really work. For example, this one: https://support.mozilla.org/en-US/questions/1360287

Problem: I enter a credit card number I'd like Firefox to remember. It works once--the first time after I enter it. Then in the future, I try to use it again. I get the option to use it from a dropdown autofill menu (it shows the cards I've used in the past, including the card's number as x's except the final number: like xxxx xxxx xxxx 1837. I select one, but it doesn't fill in the box with the number. I can try to select it with the mouse, the tab key, etc. but nothing results in it filling the box, despite the fact that it appears to have the number there (as evidenced by the xxxx 1837 number, the address, my name, the expiration, etc.).

I decide to reenter it. It works again that time, but then stops working shortly there after (a few weeks later).

My system is firefox for Linux 107.0 (64-bit) " Firefox Release November 15, 2022.

I can also confirm that I've followed the support suggestions to double check the about:config info: extensions.formautofill.creditCards.available extensions.formautofill.creditCards.enabled

(Some of the "solutions" I've used in the past have focused on other options.) Most recently I double checked that one, but all the about:config options I can find on credit cards have the options selected that it would appear they would need to work correctly. (See image below)

None of this seems to work; it's pretty annoying to see people "think" they solve the problem, but their "fix" only works for one use.

So I have some questions: -Could this be specific to the Linux version of Firefox? -Could it be that since I run Arch Linux (with frequent updates) something that updates repeatedly 'resets' some portion of the credit card info? (Would it still show "xxxx xxxx xxxx 1837" and the right expiration, address, etc. if it were reset by something?) -Could it have something to do with Firefox's sync? I use this same firefox account on 3 devices, even though 90% of my time is on my desktop Linux system

Hey,

I'm on FF 107 and I tried on multiple machines and networks. Firefox doesn't seem to clear inputted text in textarea elements on regular site refresh (click on reload button or F5 or Ctrl+R) anymore. Entered text is persistent througout reload. A reload with cache refresh (Ctrl+F5 or Shift+Reload button) enforces the reset of the data or if website is reopened.

Should be testable e.g. on that site: https://www.javatpoint.com/html-textarea Enter some additional text in the textarea under Output: and then reload, the entered text stays as is

This is very unexpected behavior and very annoying. Please help!

The Markup published an article yesterday revealing how some of the biggest tax preparation websites out there are passing confidential information back to Meta/Facebook.

It appears that this is something that the Facebook Container plugin would block, but I wanted to double-check and make sure.

Trying to stream the 2022 World cup soccer from SBS but I can't get past the Ad blocker and/or the whitelist for SBS.The google search results have not provided any solutions. eg Preferences are not where google suggest . Do you have a chatline? I've just about given up on firefox. Thanks for listening Rosco

Hello, I have been using Firefox on several platforms since FF was launched many years ago -- have always loved it.

NOW IT IS NOT supported on several KEY websites like Macys.com, Costco.com, etc. I am using the LATEST version on Mac OS.

I can use Safari at those sites WITHOUT problems. Thanks -Shad

sent message - my bookmarks profile corrupted Firefox launching. the advise launch Firefox do this. yea could not launch Houston there is a problem. so i used revo uninstaller to get rid of Mozilla - not a solution. there are hidden files. delete all hidden files - you boot into plain vanilla Firefox then follow the instructions

I know this is most likely a feature, but it's been annoying the hell out of me since I switched from Chrome and I don't know how to disable it. I have looked at multiple (~3) Reddit threads (two of which were archived) which gave me a total of 0 answers, I've looked at other forums, and I've found, get this, nothing. It's so annoying when for whatever reason, my music gets paused and then it's not at the volume I need it to be at, so I turn it up and then almost immediately turn it back down because of the audio fading. All I want is to know how to disable this, PLEASE.

I have set firefox to clear the cache on shutdown. It does not work. Every night I shutdown and reopen in order to clear the cache manually. It does not work. I was always left with 38kb. Now it's 63kb. What can I do other than dump firefox and find an alternative browser?

Webmail for Gandi.net is failing to load in 107.0.1 (64-bit) on Windows 10 today. No luck in Private window nor Troubleshoot Mode. It is loading in chrome and edge browsers.

Hi.

This is quite similar problem to mine: https://www.reddit.com/r/firefox/comments/szmlim/firefox_sync_is_empty_blank_after_fresh_windows/

Long story short: my computer crashed. I'm using Linux, and some lib package files got wiped along the way. Anyways, I checked I have nothing important locally and installed a fresh system, because I have everything in the cloud and don't care about my local files.

In my new Garuda Linux I opened Firefox, tried to log in. It asked me to confirm by email. I confirmed the code. It said it's wrong. I tried again. It said it was wrong again. Okay, I returned the password and got a new one. It synced... and I have no bookmarks, no settings, nothing. What the hell, how do I get them back?

This is the first time I get this issue. In the past the same situation with reinstall happened to me, too. All data was always safe in the sync. I really need all my bookmarks back, please help.

I could not find any useful info in the sync settings.

I've been using an Ironclaw rgb for over a year now but recently switched to an old backup hp mouse since I forgot to charge the ironclaw. Ever since then my cursor would only work in firefox, even though I could still alt tab to other apps, when I tried to click them it just clicked whatever was behind it on firefox. I already switched back to my main mouse and it's only gotten worse, as now it gets stuck whenever i plug in/out the mouse, even after restarting. I've had to restart multiple times since that fixes it for a short while but then it gets stuck again.