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Hi! Recently, in my laptop, Firefox started freezing at every single startup; after force shutdown and restart, though, it works flawlessly each time, and for the whole duration of the session at the computer. Can anyone please suggest a solution?

My laptop set-up is practically identical to that of my PC, but the latter doesn't exhibit the same malfunction. I've tried anything I could, including reinstalling the b… (read more)

My laptop set-up is practically identical to that of my PC, but the latter doesn't exhibit the same malfunction.

I've tried anything I could, including reinstalling the browser, removing all of my bookmarks (about 10,000) and addressing extensions (Decentraleyes, Default Bookmark Folder, Disable Tab Detach, Flagfox, I don't care about cookies, Keepa, Notifier for Gmail, Privacy Badger, To Google Translate, uBlock Origin, Undo Close Tab, Video DownloadHelper and Youtube's Annotations No More), but not even safe mode improved the situation in the least. Windows Defender also hasn't detected any malware and my web surfing habits are as safe as it gets.

The only deeper data I could gather is that the problem manifests with a progressive, rapid surge in CPU and RAM usage; the former, for example, is saturated to its total 16 GB in a matter of about 20 seconds.

My laptop is a Dell Inspiron 7586 with Windows 11 64 bit; Firefox version is the latest, 100.0, and, by the way, none of the recent updates has improved the situation.

Thanks to anyone who might come up with an educated guess!

Asked by Jacopissimo 3 months ago

Last reply by Terry 3 months ago

  • Solved

Recommended by pocket

Hi, I love my recommended by pocket on my new tab or when firefox opens. Yesterday Firefox asked me if I'd like to try a new setting disabling all cookies, I did opt in. … (read more)

Hi, I love my recommended by pocket on my new tab or when firefox opens. Yesterday Firefox asked me if I'd like to try a new setting disabling all cookies, I did opt in. After that my recommended by pocket disappeared. I opted out of disabling all cookies, but it hasn't reappeared. I checked about:config and the setting for recommendations is true. Please help!

Asked by slothmoving 2 months ago

Answered by slothmoving 2 months ago

Add-on was at the top of the right-click menu, but now it's been moved down.

I currently have this add-on installed. It allows you to you highlight certain text, then right click and open up a link to Wiktionary in another tab. Up until a few minu… (read more)

I currently have this add-on installed. It allows you to you highlight certain text, then right click and open up a link to Wiktionary in another tab. Up until a few minutes ago, this menu item was at the very top of the list (i.e. above "undo" and all the rest), but now it's been moved down with all the other add-ons. Image for further clarity.

The add-on hasn't been updated in 6 years, so it's certainly not that. I don't recall doing anything to make it change, but before this, it had been at the top of the menu ever since I added it maybe 2 years ago. Is there any potential way to restore this functionality? The fact that it appeared at the very top of the menu might have been a bug, but if that's the case, it was certainly a convenient one.

Anyway, I'll be looking forward to hearing from you fine folks in this community.

Asked by WonkySplonky 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Firefox 100 has no fox icon in taskbar, just a white paper.

If Firefox is open and running, then the firefox icon is an orange fox. I Firefox is closed and not running, then firefox icon is a square white paper (generic icon). Thi… (read more)

If Firefox is open and running, then the firefox icon is an orange fox. I Firefox is closed and not running, then firefox icon is a square white paper (generic icon). This problem did not exist in all previous editions of firefox, only in firefox 100. Help.

Asked by ratone.ac 3 months ago

Last reply by jonzn4SUSE 3 months ago

Search & Home Page Settings Problem

I don't have the Use the address bar for search and navigation checked, though I do have the Add a search bar to toolbar enabled, when I am on the Firefox Homepage I have… (read more)

I don't have the Use the address bar for search and navigation checked, though I do have the Add a search bar to toolbar enabled, when I am on the Firefox Homepage I have the Web Search turned on, when I try to type something in the homepage search, it automatically redirects the text to the address bar area which is where I want the address bar stuff, not the omnibus search that everyone explodes all over their pants over, so the search area is rendered useless.

Asked by Moe Zilla 3 months ago

Last reply by Moe Zilla 3 months ago

Custom Images for New Tab / Home Page Not Loading

I am trying to apply custom images for the home page/new tab shortcuts. I enter the image URL and it shows in the preview, but after saving just shows a white tile. Som… (read more)

I am trying to apply custom images for the home page/new tab shortcuts. I enter the image URL and it shows in the preview, but after saving just shows a white tile. Sometimes after closing and reopening the browser they will load but after a while they disappeared again. Using the default icons of letters drastically reduces the usefulness of the shortcuts.

Just one example, I have PNG that I have saved in a world-readable folder on a hosted web server. No problem loading the image in any browser. It is just under 36 KB and is 981 x 980 pixels. Shows in preview, but displays only a white tile on the new tab page.

I reduced the size of the image to just under 19 kb and 245 x 245 pixels. Still won't load. Blank tile.

I read all other help articles I could find on the issue. It doesn't seem to be an uncommon issue, but I've found no posted solutions. I can't find documentation on the feature that provides image requirements, making it difficult to troubleshot of there is an issue with my icons but I've tried icons from multiple sources, in multiple formats, in multiple sizes and still have this issue.

https://support.mozilla.org/en-US/questions/1231726 (custom images for top sites page not working): this did not apply as I did not have not added "browser.pagethumbnails.capturing_disabled" to my browser settings.

https://support.mozilla.org/en-US/questions/1336492 (Top SItes Custom Image): I couldn't find any information on what the file size or dimensions limits for shortcut images are, but 19 kb and 245x245 is hardly a large icon file size.

https://support.mozilla.org/en-US/questions/1351975 (Home Page Shortcuts - Custom image not displaying): describes the same issue and I posted to this explaining I was having the same issue, but the thread was archived without a solution being posted.

https://support.mozilla.org/en-US/questions/1316604 (https://support.mozilla.org/en-US/questions/1316604): not a detailed or well written post, but seems to explain the same issue. Archived with no solution being posted.


https://support.mozilla.org/en-US/questions/1316604 () describes the same issue but the thread was archived without any solution posted.

Asked by paul393 3 months ago

Last reply by Dropa 3 months ago

New tab causes crash

After update I am no longer able to open a new tab with the "add new tab"button, nor with the Ctrl + T command. A new tab will open if right clicking on a Link on page or… (read more)

After update I am no longer able to open a new tab with the "add new tab"button, nor with the Ctrl + T command. A new tab will open if right clicking on a Link on page or search result and selecting/scrolling to "open in new tab". Win 7 (64bit) , FireFox Browser build 100.0(64 bit)

Asked by Please_Fix_It 3 months ago

Last reply by FredMcD 3 months ago

Since 100 download, unable to sign in to Florida Unemployment site. Also, windows aren't opening in separate tabs but all in one.

Since upgrading to 100, I am unable to log in to Florida Unemployment site. I have followed all their recommendations and still am unable to access. Also, when I click … (read more)

Since upgrading to 100, I am unable to log in to Florida Unemployment site. I have followed all their recommendations and still am unable to access. Also, when I click on an item, new tab is opening in place of one I clicked on instead of new tab.

Asked by asapdeliveryno1 3 months ago

Last reply by FredMcD 3 months ago

Feature on web site not working when using Firefox only

Cannot delete items added to cart on patioslingsite.com using Firefox. Works ok using Google and Microsoft Edge browers. Using latest Firefox update on my Windows 10 OS a… (read more)

Cannot delete items added to cart on patioslingsite.com using Firefox. Works ok using Google and Microsoft Edge browers. Using latest Firefox update on my Windows 10 OS and tried a few setting changes in Firefox without resolve. Is there a particular setting that needs to be changed or is there something else going on?

Asked by gaemmershy 3 months ago

Last reply by FredMcD 3 months ago

PR_CONNECT_RESET_ERROR

I used to be able to access my HSA web site but now I get the Firefox error above. I have disabled my firewall, cleared my cache and still am unable to access the web sit… (read more)

I used to be able to access my HSA web site but now I get the Firefox error above. I have disabled my firewall, cleared my cache and still am unable to access the web site. Can someone help?

Asked by tpdaly28 3 months ago

Last reply by Dropa 3 months ago

web page coding

I have my own intranet page which is set as my main page in Firefox. How can I open a network folder in Windows Explorer with Firefox? I don't want to view the folder thr… (read more)

I have my own intranet page which is set as my main page in Firefox. How can I open a network folder in Windows Explorer with Firefox? I don't want to view the folder through Firefox.

Asked by valvarez 3 months ago

Last reply by FredMcD 3 months ago

losing passwords

okay been losing passwords not able to figure out why i have talked to the hp omen support teams twice now in the last 3 months the first time resulted in a complete bac… (read more)

okay been losing passwords not able to figure out why i have talked to the hp omen support teams twice now in the last 3 months the first time resulted in a complete back to factory settings the second one was today hp case #5085372677 which found nothing on my end was wrong and they believe the problem start's here with firefox i am update with the latest firefox updates

Asked by lhicks7905 2 months ago

Last reply by FredMcD 2 months ago

Languages

Hi there! I have an issue with my firefox languages. Often it will switch to another script entirely (facebook pages, google pages, now my bookmark toolbar and browser) I… (read more)

Hi there!

I have an issue with my firefox languages. Often it will switch to another script entirely (facebook pages, google pages, now my bookmark toolbar and browser) In my preferences, it is set to english. Can you please advise?

Asked by heatherablundon 2 months ago

Last reply by cor-el 2 months ago

bookmarks/user profiles

I had to downgrade Firefox. Before I did I created a new profile so we would not lose the old bookmarks. Now Firefox downgraded and no bookmarks or profile. Then I upgrad… (read more)

I had to downgrade Firefox. Before I did I created a new profile so we would not lose the old bookmarks. Now Firefox downgraded and no bookmarks or profile. Then I upgraded back to the latest Firefox and still no profile or old bookmarks. Can anyone suggest where they might be?

Asked by rcs123 2 months ago

Last reply by cor-el 2 months ago

Help with tabs on my browser

Hello! Thanks for your help with my situation. I want to leave google so am trying Firefox. I like it except that I can't see all the tabs that I need to use at once. T… (read more)

Hello! Thanks for your help with my situation.

I want to leave google so am trying Firefox. I like it except that I can't see all the tabs that I need to use at once. There is a slider function so I can only see 14 tabs. Then there are little arrows pointing left and right so I can have access to the other pages.

Is there a way that I can see all of the tabs I have open at once?

If I not, I may need to use another search engine.

Thanks for your time! Sincerely, Kathryn

Asked by kathryngreene 2 months ago

Last reply by cor-el 2 months ago