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YouTube says that I downloaded a video. It's shows that on my YouTube Premium (signed in) page. But I can't find it on my iMac.

Hello, So, I tried to download a video from my YouTube Premium Account. According to the youtube webpage, that video was downloaded to my iMac. My FF 124.0.1 settings ar… (read more)

Hello,

So, I tried to download a video from my YouTube Premium Account. According to the youtube webpage, that video was downloaded to my iMac. My FF 124.0.1 settings are set up to download to the Desktop. I am running Mac OS Sonoma 14.4.1

Yet the file is not there. I tried searching on the Support page for FF. Lots of articles but no real help. Tons of info about how to tweak the download but Nothing about Where that download ended up. I did give Permission in Settings for youtube.com to download to my iMac, but again, I can't find the file. In the Storage section, it shows 37.5 MB, so it should be on my iMac, right?

How is it possible for youtube.com to show that I downloaded the file but I can't find it?

I am totally at a loss. Never had anything like this happen before. Prior downloads have Always shown up on the Desktop.

Any thoughts? Thanks for your time.

John D

Asked by jdstickledc 1 month ago

Last reply by zeroknight 1 month ago

Firefox keep crashing

Firefox keep crashing when I use certain websites (realtor.com is one that comes to mind). I use a Macbook pro. I've updated my operating system, updated Firefox, and tri… (read more)

Firefox keep crashing when I use certain websites (realtor.com is one that comes to mind). I use a Macbook pro. I've updated my operating system, updated Firefox, and tried to use Firefox in troubleshooting mode. Everything is up to date, and the crashes still happen in troubleshooting mode. Here's the crash code: bp-80317ed2-74bc-4df1-a867-a6a130240322. Any ideas how to fix this? Thanks a lot.

Asked by patjkeenan 1 month ago

Last reply by cor-el 1 month ago

How to reach a site used in the past, but now, can't reach?

How to reach a site used in the past (whether typed URL or used saved Bookmark!) ---but now Firefox won't let me access now, please?! I have some sites for decorating my… (read more)

How to reach a site used in the past (whether typed URL or used saved Bookmark!) ---but now Firefox won't let me access now, please?! I have some sites for decorating my online gaming site. Your settings warn me that the site isn't ---https://. --- which I realize, and FIREFOX stops me from going to the site. How do I temporarily use a site, then restore the security? I appreciate how FIREFOX keeps us safe! TY!

Asked by micmon224 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Tabs disappeared and not apparing in previous session

I had several windows open each with different tabs in them. I shut down them down and switched off my Mac. On restarting my Mac, one of the windows had disappeared fro… (read more)

I had several windows open each with different tabs in them.

I shut down them down and switched off my Mac.

On restarting my Mac, one of the windows had disappeared from the restore session. I've checked my History but the tabs don't appear there.

I'm using the latest version of FF on a Mac Air M2

Please advise.

Asked by veger 5 months ago

Last reply by cor-el 5 months ago

Weird Dropbox Issue

No idea if this is happening to anyone else: When I use Dropbox for web on Firefox on a new Macbook pro, every so often the screen will completely glitch out and you ca… (read more)

No idea if this is happening to anyone else:

When I use Dropbox for web on Firefox on a new Macbook pro, every so often the screen will completely glitch out and you can't really do anything on Dropbox. By glitch out I mean the screen just becomes really shaky, like non stop shaking back and forth and you can't click anything or navigate at all.

Anyone have any idea why this is happening, video here for reference:

link text

Asked by Samharris5 3 months ago

Last reply by zeroknight 3 months ago

images load on google chrome but not firefoz

Hi, Many times my images won't load on Firefox, but they do on Google chrome. I have disabled all my extensions and it still happens. I even went in and explored this op… (read more)

Hi, Many times my images won't load on Firefox, but they do on Google chrome. I have disabled all my extensions and it still happens. I even went in and explored this option recommended by firefox: browser.display.document_color_use to the Search box. The preference's value should be set to 1 by default.

Please help! This is so frustrating and I love firefox. Here is an example of what I mean: I log on to https://www.tummee.com/yoga/poses/library to see yoga poses and I get all the stuff but the images of a yoga pose; however, google chrome loads the images. This happens on other sites too. I use a Mac and my Firefox is up to date: 121.0 (64-bit).

Asked by hifromthisguy 4 months ago

Last reply by cor-el 4 months ago

connect to site

when i type site url or chose from dropdown the error message Hmm. We’re having trouble finding that site. We can’t connect to the server at cciawards.za.. If you ente… (read more)

when i type site url or chose from dropdown the error message Hmm. We’re having trouble finding that site.

We can’t connect to the server at cciawards.za..

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

Asked by iwor112 2 months ago

Last reply by jonzn4SUSE 2 months ago

Has Firefox been compromised?

When I open Firefox and fill out the search window it defaults to the https://resultsvlt.com/ have I been hacked and how do I stop this? … (read more)

When I open Firefox and fill out the search window it defaults to the https://resultsvlt.com/ have I been hacked and how do I stop this?

Asked by edward41 3 months ago

Last reply by zeroknight 3 months ago

No longer see a preview of photos on Google Photos on the new version of Firefox (122.0.1)

I no longer see a preview of photos on Google Photos on the new version of Firefox (122.0.1) in either the main window (see first image), or the file itself (see second i… (read more)

I no longer see a preview of photos on Google Photos on the new version of Firefox (122.0.1) in either the main window (see first image), or the file itself (see second image with broken file icon). In the latter I just get a spinning wheel. Do I need to change a setting in Firefox?

Asked by Jan Harrison 3 months ago

Last reply by jonzn4SUSE 3 months ago

Trying to add Lastpass logo tab to another computer.

If you see on the attached image, on the far right side is a LastPass red logo (red box, 3 white dots). I have been using this setup for so long I have no idea how it go… (read more)

If you see on the attached image, on the far right side is a LastPass red logo (red box, 3 white dots). I have been using this setup for so long I have no idea how it got there. Can you direct me to where that might be in the settings?

I am trying to re-create the setting on another computer.

Thanks.

Asked by lrhartatl 4 months ago

Last reply by zeroknight 4 months ago

Download status bar missing / unavailable

The removal of the download status bar at the bottom of the browser is a major UI failure and this feature needs to be returned. I spent 30 minutes attempting to downloa… (read more)

The removal of the download status bar at the bottom of the browser is a major UI failure and this feature needs to be returned.

I spent 30 minutes attempting to download/extract a settings file from an Addon until I noticed that Firefox was silently downloading it to my Downloads folder without any notification that it had started or completed.

The download bar was a known solution for this; The bar itself did not obscure the current webpage, provided immediate feedback on download initiation, progress, and completion. Provided quick access to open the file(s) or find options about the file(s), and the download bar could be dismissed quickly if the vertical page space was required/desired.

The hidden download tray is a horrible design idea, makes it difficult to see if your downloads have started successfully, when they have completed, and how to access them. Additionally, the introduction of 'hint' popups to support this feature actively obscure the webpage you're viewing, making them dramatically worse than the download bar, which left the page completely usable and only required a few pixels of height at the bottom.

This is a major design flaw.

Asked by nathan 4 months ago

Last reply by zeroknight 4 months ago

YouTube isn't working with my Firefox profile - best way to fix?

Whenever I go to youtube, it fails to work and leaves an error in the console similar to Uncaught Error: Constructing ytd-app: [Exception... "File error: Corrupted" ns… (read more)

Whenever I go to youtube, it fails to work and leaves an error in the console similar to

Uncaught Error: Constructing ytd-app: [Exception... "File error: Corrupted" nsresult: "0x8052000b (NS_ERROR_FILE_CORRUPTED)" location: "JS frame :: https://www.youtube.com/s/desktop/050e6796/jsbin/desktop_polymer_enable_poly_si.vflset/desktop_polymer_enable_poly_si.js :: kCb :: line 9877" data: no]

I've determined that I can fix the problem by deleting my Firefox profile. I'd prefer to avoid this since there's a lot of useful history there. Is there a more targeted fix the problem I'm seeing?

Asked by matt218 1 month ago

Last reply by zeroknight 1 month ago

Pocket persistently returning after latest update

Why is it that after the latest update, Pocket returns every time I boot the browser, across all of my devices? This cannot be a coincidence. I am literally having to dis… (read more)

Why is it that after the latest update, Pocket returns every time I boot the browser, across all of my devices? This cannot be a coincidence. I am literally having to disable it every time. Mozilla, if you are smart, you will choose not to go in the direction of Google. You already don't have much of a user base and you don't want to lose what you do have left. This is disappointing and you've pretty much guaranteed I'm not using Firefox anymore.

Asked by Levi Neuwirth 3 months ago

Last reply by zeroknight 3 months ago

Unable to load United Airlines book flight section. Loads then disappears to a blank white page.

I have used https: www.united. com on Firefox before. I can log into united and use all features except when clicking on Book then Flights only. Normally it goes to a s… (read more)

I have used https: www.united. com on Firefox before. I can log into united and use all features except when clicking on Book then Flights only. Normally it goes to a search page to enter airports, dates, etc etc. It did work on Firefox but just very recently it loads into that particular site but then goes to a blank white page. I attempted to use this feature on Google to check and it works fine. Any thoughts?

Asked by soccerjohn 3 months ago

Last reply by zeroknight 3 months ago

security

1-844-457-1734 is the number that flashed on my screen when I was using Firefox and that number was supposedly to Apple Security but Apple said it's no number of theirs. … (read more)

1-844-457-1734 is the number that flashed on my screen when I was using Firefox and that number was supposedly to Apple Security but Apple said it's no number of theirs. Was that a scam that I got from Firefox?

Asked by cettel 2 months ago

Last reply by James 2 months ago

trying to open new window w/o any open tabs

Hello! I can't figure out what setting to fix this: every time I click to open a new window, about 35 tabs automatically open up that I have closed several times in the … (read more)

Hello!

I can't figure out what setting to fix this: every time I click to open a new window, about 35 tabs automatically open up that I have closed several times in the past. I simply want one new window without any previously opened tabs.

I've tried:

  • clearing my entire search history several times
  • shutting down Firefox and reopening (which opens up all those tabs)
  • uninstalling Firefox and reinstalling it
  • initiating the latest Firefox updates
  • restarting my computer
  • turning my computer on and off
  • looking through every single preference in my Firefox settings (I've unchecked anywhere it talks about opening tabs)
  • reading various articles on Firefox's support page and on other support websites to try to figure this out (there's little info on this problem; the support is mostly about how to save previously opened tabs

Please help! I'm tired of having to close down all these tabs every single time I have to restart my computer or have to shut down Firefox. It slows down everything I'm trying to do.

Thank you!

Asked by ortegly_44 4 months ago

Last reply by zeroknight 4 months ago