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  • Archived

Playing videos on YouTube and on twitch causes excessive overheating and fans always at maximum

When I watch a video on twitch or sometimes on youtube, after a while the computer heats up a lot and the fan starts spinning faster than usual. This only happens to me o… (read more)

When I watch a video on twitch or sometimes on youtube, after a while the computer heats up a lot and the fan starts spinning faster than usual. This only happens to me on Firefox and rarely on Chrome (on safari no). It happens on the MacBook Air 2018

Asked by simone 2 years ago

Last reply by Jason Hansen 1 year ago

  • Archived

Videous on youtube freezes and lags in full screen mode.

I noticed, probably after the recent browser update, most videos will lag in full screen mode. The problem does not occur in Chrome, and when playing a video without full… (read more)

I noticed, probably after the recent browser update, most videos will lag in full screen mode. The problem does not occur in Chrome, and when playing a video without full-screen.

For example. I'm watching a lecture and the teacher is going back and forth. During that he will freeze and lag, the audio works fine, than it continues. I also noticed that the effect can easily be caused by rewinding back for a few seconds.

Not sure if this is a my laptop, youtub's or the firefox problem.

Asked by andreyw441 2 years ago

Last reply by James Aria 1 year ago

  • Archived

Ich kann auf ran.de den Livestream nicht anschauen. Da kommt eine Fehlermeldung wg. DRM.

Die Fehlermeldung lautet: Dieser Inhalt ist DRM geschützt. Beim Abspielen des ausgewählten DRM-Inhaltes ist leider ein Fehler aufgetreten. Bitte stellen Sie sicher, dass … (read more)

Die Fehlermeldung lautet:

Dieser Inhalt ist DRM geschützt. Beim Abspielen des ausgewählten DRM-Inhaltes ist leider ein Fehler aufgetreten. Bitte stellen Sie sicher, dass alle angeschlossenen Geräte und die verwendete Software DRM unterstützen.

Dabei habe ich aber in meinem Browser (Firefox) die Wiedergabe von Inhalten mit DRM-Kopierschutz im Browser zugelassen.

Den Adblocker habe ich auch ausgeschaltet für ran.de.

Könnten Sie mir sagen, was ich machen muss, um den Livestream doch schauen zu können?

Auch mit dem internet explorer habe ich es versucht, aber es funktioniert nicht.

Danke

Asked by wazzap 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Sometimes, when I go onto some website, the screen goes dim and there's a continue and an X option. Can you help me figure out what's causing it?

It seems to happen at random, but when I go to any website (ex. eBay, YouTube), sometimes the screen goes dim and there are two options: Continue and X. I use an ad bloc… (read more)

It seems to happen at random, but when I go to any website (ex. eBay, YouTube), sometimes the screen goes dim and there are two options: Continue and X.

I use an ad blocker, so it might be that some ad partially got somewhat past the ad blocking system, but the ad itself didn't get through.

I have the Firefox VPN, but I wasn't using it at the time this image was taken.

It only seems to happen on Firefox.

Apart from the ad blocker thing, I don't know what could be causing the problem.

I would appreciate it if anyone else has seen this before, or could help me find the cause of it.

Asked by Greendude934 1 year ago

Last reply by crankygoat 1 year ago

  • Archived

How do I permanently disable pinch/zoom?

I don't need it. I don't want it. If I want to zoom in, I will use the option, to do so. I will NEVER use pinch/zoom on my laptop and it is a harrowing experience with ev… (read more)

I don't need it. I don't want it. If I want to zoom in, I will use the option, to do so. I will NEVER use pinch/zoom on my laptop and it is a harrowing experience with everything I do when online. Even while writing this and trying to scroll, it zooms.

Please do not tell me to disable it in Windows. I use an external keyboard and Windows ̶r̶e̶f̶u̶s̶e̶s̶ ̶t̶o̶ ̶o̶f̶f̶e̶r̶ doesn't have that option for an external keyboard.

Asked by magnoliasouth 1 year ago

Last reply by cor-el 1 year ago

  • Archived

FireFox stuck in background

I open FF (happens in Safe mode too), and after a couple minutes of running it stops responding to input, but tabs on live websites continue to update content as expected… (read more)

I open FF (happens in Safe mode too), and after a couple minutes of running it stops responding to input, but tabs on live websites continue to update content as expected. Then I use the task bar , right click and try to close, the confirmation box pops up but acts like it's stuck in the background, clicking on anything FF does nothing even though it's still running (usually). I've disabled all add-ons, and run in safe mode, same behavior. It acts like it's waiting for input from a process (thread) running in the background and I just can't get to it. Task Manager does not offer the option to bring each thread to the foreground to inspect. Patched to the latest version.

Any Ideas?

Asked by itsavant 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

A number of websites when opening a new page displays a blank page

Version 72.0.2 - Having a problem for the last couple of weeks with several websites where when a website wants to open a new tab, simply opens a blank page. Other brows… (read more)

Version 72.0.2 - Having a problem for the last couple of weeks with several websites where when a website wants to open a new tab, simply opens a blank page. Other browsers work fine. Any known fixes for this? Any way of completely uninstalling the app so I can reinstall it?

Asked by 21BY34 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I've recently been unable to log in to Royal Bank of Canada online banking site, www.rbc.com. Did suggested cache clearing but no improvement

I use a password manager to store log in data and though this data populates, the log in does not move me forward. Rather, I'm given an error message that I have to log … (read more)

I use a password manager to store log in data and though this data populates, the log in does not move me forward. Rather, I'm given an error message that I have to log in in order to perform transactions, which of course I've just done. It's a circular effect that doesn't resolve. Using FF 72.0.2. When I use Chrome, I can log on easily. What has Firefox done to confound my log in; I think this began to happen following the last FF update.

Asked by ausms 1 year ago

Last reply by cor-el 1 year ago

  • Archived

PR_END_OF_FILE_ERROR

I've created a new profile and it doesn't help. The site I'm trying to access is secured by a TLS Certificate. I have other things like AdBlock Plus and LastPass instal… (read more)

I've created a new profile and it doesn't help. The site I'm trying to access is secured by a TLS Certificate. I have other things like AdBlock Plus and LastPass installed. I've rearranged the toolbar to my own preferences.

Resetting undoes most of my settings. There is a "TRY AGAIN" button that circumvents the issue. This is very annoying.

ALONE of all the Browsers I have (FIREFOX 72.0.2, CHROME 79.0.3945.130, INTERNET EXPLORER 11.592.18362,0, and EDGE 44.18362.449.0), FireFox fails to access this web-site. Something's wrong with FireFox?

Asked by wlpeavy1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Involuntary tab closures

When closing multiple tabs (>2), I receive the "You are about to close x Tabs" warning, which is fine. The problem is that following that warning, an extra, unintended… (read more)

When closing multiple tabs (>2), I receive the "You are about to close x Tabs" warning, which is fine. The problem is that following that warning, an extra, unintended tab closure occurs. i.e. If I close 2 tabs, I get the warning prompt, followed by a 3rd involuntary tab closure.

Asked by Mexi 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Youtube with Vega 8 (AMD iGPU) 1080p problems

The gpu usage (more specifically the encoding) has crazy spikes which causes frames to drop (a lot of them). I'm almost sure this only happens with vp9 and so far I've on… (read more)

The gpu usage (more specifically the encoding) has crazy spikes which causes frames to drop (a lot of them).

I'm almost sure this only happens with vp9 and so far I've only seen it happen in 1080p and over (1080p60 etc).

The gpu should be more than able to play these. And in the moments it isn't spiking it's only using like 30 to 40% so it is more than able.

Edit 1: It's really strange because I just watched 4k60 videos and 1080p60 videos in both VP9 and AV and they worked just perfect and then I went to a 1080p24 in VP9 and it skips like hell. And then I went back to the previous video and it gets almost 100% skipped frames at 4k60 when just 5 minutes ago it was playing it fine.

So basically I can't successfully reproduce the problem the same way all the time. Maybe you guys have some tools I can use to do more in-depth testing.

Edit 2: I am now convinced that the problem lies with the iGPU not having enough memory because one common thing that I noticed every time there's skipping is that the vram is pretty much full. At the same time that's strange because the system should then use the system memory as shared memory, right? I checked my BIOS to see if I could increase the iGPU memory but it literally only gives me a single option, which isn't even the correct one since it shows 128MB and I have 256MB, or at least the specs of the laptop, Firefox (about:support) and Windows says so.

I know there's other laptops with this iGPU that can change that so if anyone has one that can test that we would know.

Asked by M4xc4v413r4 1 year ago

Last reply by jyc860923 1 year ago

  • Archived

when i open a new browser window, often the mouse does not work to click anything and i find myself just closing and opening a new browser window

when i open a new browser window, often the mouse does not work to click or even register as hovering over page or browser buttons and i find myself just closing and open… (read more)

when i open a new browser window, often the mouse does not work to click or even register as hovering over page or browser buttons and i find myself just closing and opening a new browser window

Asked by predictable_sarcasm 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/browserconfig.properties.

I have tried everything previously recommended from others including deleting all Firefox files and re-installing Firefox. This same error message keeps coming back. What… (read more)

I have tried everything previously recommended from others including deleting all Firefox files and re-installing Firefox. This same error message keeps coming back. What can I do to not get this error message. Thank you.

Asked by bproll 1 year ago

Last reply by cor-el 1 year ago

  • Archived

often all text in menu items is missing so menus appear to disappear

Most of the time but not all of the time Firefox appears to be missing all menus, but it seems that it has actually just nulled all the strings. The image shows the probl… (read more)

Most of the time but not all of the time Firefox appears to be missing all menus, but it seems that it has actually just nulled all the strings. The image shows the problem. This seems to be the case 100% if I click a link from email. Starting a new window does show the menu. I've tried the reset menu procedures I have found with no effect.

This is MacOS Catalina. I don't recall this happening prior to upgrading to Catalina.

Asked by george.moberly 1 year ago

Last reply by Scribe 1 year ago

  • Archived

Firefox keeps maximising screen or hanging?

Hi all, Long time user of Firefox and love it, however on my work computer it is very unstable. When loading up it seems fine until I click into another window and on ret… (read more)

Hi all, Long time user of Firefox and love it, however on my work computer it is very unstable. When loading up it seems fine until I click into another window and on returning FIrefox is is full screen mode.

I then have to Alt\view\fullscreen and then top right, restore to see the taskbar once again, however on top of this it seems very unstable and often when trying to click back into Firfox it will not allow me to do so and appears as if it has crashed. I then have to Alt-contr-del to close the program and stat again.

Have tried resetting Firefox without joy so a bit stuck as to what the issue could be? Any assistant would be greatly appreciate as I run all the same plug-ins on my home computer and works perfectly!

Asked by ccwtuthill 1 year ago

Last reply by FredMcD 1 year ago