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  • Archived

Nutshell Marketing images not working in Firefox only

I use a CRM program called Nutshell for email marketing. For the past 2 years, it has worked perfectly in Firefox. As of 2 days ago, images no longer show up in the marke… (read more)

I use a CRM program called Nutshell for email marketing. For the past 2 years, it has worked perfectly in Firefox. As of 2 days ago, images no longer show up in the marketing emails. The same thing is happening in Firefox on both my Windows machine and my Mac. Nutshell told me to uninstall and reinstall Firefox, but that didn't help. If I use the "Refresh Firefox" command, the images show up but only briefly, then they're gone again.

I can use Chrome instead of Firefox and everything works, but I would prefer not to. Any suggestions?

Asked by tonya8 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Firefox doesn't reach many websites

Firefox doesn't reach many websites. Most notably my banks. It times out. It says the website is not available. I've tried updating the website URL. I've cleared cookies… (read more)

Firefox doesn't reach many websites. Most notably my banks. It times out. It says the website is not available. I've tried updating the website URL. I've cleared cookies. I've been able reach these websites with Microsoft Edge. I downloaded an updated version of Firefox. What can I do?

Asked by ppastiva101 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Solved
  • Archived

Harmony Web Protection Privacy Policy

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox b… (read more)

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox browser window seeking permissions for "Harmony Web Protection Privacy Policy". (There are four new tabs for that which have opened since I commenced typing this!).

Is this a ZA problem or a Firefox problem? Also, please, how do I get rid of these damned new tabs? TIA.

Asked by KLewis727 11 months ago

Answered by KLewis727 11 months ago

  • Archived

Unable to log into banking site

With Firefox 129.0 for Windows (64-bit), I am unable to log into one of my banking sites. It always says invalid username/password. It works fine with Microsoft Edge, and… (read more)

With Firefox 129.0 for Windows (64-bit), I am unable to log into one of my banking sites. It always says invalid username/password. It works fine with Microsoft Edge, and another computer still on 128.0.3, and their phone app.

I have tried the normal stuff of clearing cookies and cache, safe mode, etc... No change.

Unless someone has a similar card that uses a similar login, may be hard to test, but this is the login link: https://auth.securebanklogin.com/?brand=card

Asked by andyross 11 months ago

Last reply by andyross 11 months ago

  • Archived

I have error message platform version 129.0 is not compatable with mini Version 128.0.3 what does this mean. I have downloaded another one but doesnt have my settings etc. What is the issue please?

Topic as above. can't access the browser with all my settings - some will need reverification codes if I can't access - any advice please thanks Rob error message pl… (read more)

Topic as above.

can't access the browser with all my settings - some will need reverification codes if I can't access - any advice please thanks Rob

error message platform version 129.0 is not compatable with mini Version 128.0.3 what does this mean? Thanks

Asked by Maddy 11 months ago

Last reply by TyDraniu 11 months ago

  • Archived

Missing bookmarks

Hi there, My copy of Firefox in Windows auto-updated yesterday and wiped out all of my bookmarks. Is there any way that I can retrieve these? I apparently wasn't running… (read more)

Hi there,

My copy of Firefox in Windows auto-updated yesterday and wiped out all of my bookmarks. Is there any way that I can retrieve these? I apparently wasn't running the browser logged in, and I had no backup.

Thanks.

Asked by klojones 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Restoring missing search bar

My bookmarks/settings bar on my PC now only displays the address bar. The search bar, which I regularly used, has vanished and I can't find a way to restore it. A rese… (read more)

My bookmarks/settings bar on my PC now only displays the address bar. The search bar, which I regularly used, has vanished and I can't find a way to restore it. A reset to default does not help. Thank you in advance for any help.

Asked by alderspring 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Google search engine

How can I remove Google as a search engine that appeared after having my computer checked for viruses etc? I want to restore duckduckgo as my primary search engine. … (read more)

How can I remove Google as a search engine that appeared after having my computer checked for viruses etc? I want to restore duckduckgo as my primary search engine.

Asked by susiefern47 11 months ago

Last reply by Tomatoshadow2 11 months ago

  • Archived

Prime Video not loading video pages: "That shouldn't have happened" error

I am unable to load the video pages on prime video in firefox. Instead of loading the video's page, it gives me a black screen and says "That shouldnt' have happened. It … (read more)

I am unable to load the video pages on prime video in firefox. Instead of loading the video's page, it gives me a black screen and says "That shouldnt' have happened. It looks like something went wrong on our side. Let's find you a great video to watch instead." It works fine in Chrome, and other streaming sites like Netflix also work. I tried upgrading firefox, and upgraded to 129.0 (64 bit), but the same error is still happening. I contacted Amazon support, they couldn't figure it out, and told me to talk to Firefox support.

I disabled ublock origin, and disabled trackign protection, and error still occurs.

Asked by gwendrenee 11 months ago

Last reply by gwendrenee 11 months ago

  • Archived

Font size of browser itself. Toolbar, bookmarks tabs etc

There has to be a way, but I can't find it. How do we enlarge the font size for tabs, toolbar, favorites, search bar etc. I like that we can customize the colors but the… (read more)

There has to be a way, but I can't find it. How do we enlarge the font size for tabs, toolbar, favorites, search bar etc. I like that we can customize the colors but the font size seems to have been left out. I know we can ctrl + to enlarge what's in the browser window but this has no effect on the actual browser fonts. They are wayyyy to tiny. Is there a fix for this?

Asked by lamareeb 11 months ago

Last reply by Amirhosain Noorzadeh 11 months ago

  • Archived

Quick accessibility fixes that will go a long way with your users

Hi, Just received your "Webpages, simplified" notice and it triggered two improvements you can easily make so Firefox is more accessible to users with disabilities. … (read more)

Hi, Just received your "Webpages, simplified" notice and it triggered two improvements you can easily make so Firefox is more accessible to users with disabilities.

  • Make buttons more descriptive "Learn More About Reader View" makes all the difference to someone using a screen reader. Imagine skimming a page where all the links just say "Learn More." This is pervasive across Firefox and easy to fix! (See screenshot of your page, attached.)
  • Add link to accessibility features or Mozilla's accessibility statement at the bottom of every page. I should not have to do a search to find out about accessibility. See example screenshot from Univ. of California, attached.

Asked by jannew 11 months ago

Last reply by Paul 11 months ago

  • Archived

how to make it stop

Every time i update firefox now it keeps **re** ticking the two studies boxes ... microsoft style :( How can i stop this new mozilla behaviour happening every time … (read more)

Every time i update firefox now it keeps **re** ticking the two studies boxes ... microsoft style :(

How can i stop this new mozilla behaviour happening every time i update please and protect my privacy ???

somewhere in about:config perhaps??

Asked by hs6666 11 months ago

Last reply by hs6666 11 months ago

  • Archived

Can I create a bookmark for Help->About Firefox?

I know it takes just two mouse clicks to open the About dialog, but I'd like to bookmark it so when I check my daily bookmarks by right-clicking a folder and clicking "Op… (read more)

I know it takes just two mouse clicks to open the About dialog, but I'd like to bookmark it so when I check my daily bookmarks by right-clicking a folder and clicking "Open All Bookmarks", it would be displayed. This would be a convenient, albeit forceful, way to keep Firefox up-to-date. The About dialog isn't modal, so that shouldn't be an issue.

Asked by ForceRs 11 months ago

Last reply by TechHorse 11 months ago

  • Archived

sync not transferring all data

nevermind. fixed itself. maybe it just took it a lot longer than expected I have two firefox accounts. Got a new computer and trying to sync to the new one. I have… (read more)

nevermind. fixed itself. maybe it just took it a lot longer than expected


I have two firefox accounts. Got a new computer and trying to sync to the new one. I have tried to sync both of them. But only 34 of 300 passwords transferred and only 20ish bookmarks of 100s transferred.

I have tried looking into both accounts on both computers at the same time, run sync, but nothing more will transfer

Asked by Cesum Pec 11 months ago

Last reply by jonzn4SUSE 11 months ago