Firefox Support Forum

Hi, I have some issue on the new updates on Version 101.0.1 (64 bit) Firefox auto-download all my files even when I am in view mode. Is there a way to disable this feature?

Windows 10, Firefox will not load URLs or settings page. Uninstalled Firefox and downloaded a new copy. Upon install system error message attached appeared but browser appeared with all my bookmarks and loading error message (attached with bookmarks erased). New pages will not load.

Firstly, I have looked around on here for a bit and have not found anything.

I uninstalled Firefox because it was needing to update for a very long time, giving me a pop up every time I would open the browser, but if I clicked on the update button, it would just take me to a page on Mozzila that showed nothing regarding updates - if you scrolled down you'd get a normal download button for the entire browser which I already had. On settings, it would tell me my browser is up to date. Websites would give me pop ups saying I need to update my browser.

So I uninstalled it. And now I can't reinstall it.

I have Windows 10. On the Microsoft store, I have Firefox, but the "install" button does nothing. This is typical for the Microsoft store for me. On the Mozilla website, I can't get past the initial download page, I click download and it takes me to an error that says "this site cannot be reached" (so, please, do not link me to https://www.mozilla.org/en-US/firefox/all/#product-desktop-release or https://www.mozilla.org/en-US/firefox/new/ both take me to the same error page). I have already turned off Windows Defender, and turned off my ad block.

All of the info I have found assumes I already have the installation files, but I cannot access those because of getting the error I described above. No idea where to go from here.

For some reason, Firefox just stopped working yesterday. The only way I could get it to work again was to uninstall and reinstall (the refresh option did not work). However, now I've lost all my bookmarks, passwords and customization. I don't care about the customization and losing the bookmarks is an annoyance, but I'd REALLY like to get my passwords back. The installation created a folder of Old Firefox data, but when I open the folders that I think might be helpful, like bookmarkbackups, they are empty. Is there anywhere else I can look where these might have been saved? I did not have a Mozilla account so no profile until now which I just set up in order to access the forum. Thanks for any help you can provide.

Hi, I received this error message today-- error: platform version '111.0.1 is not compatible with minVersion >= 111.0 maxVersion <= 111.0

I tried restarting my machine. Same error so I tried to do a refresh of Firefox and I got the same error before the refresh started. So I tried to uninstall and it won't unistall...gets the same error message.

Any ideas? Thanks Amy

Hello, there is the note for FF 102 Release:While Bug 1771084 does not represent a specific vulnerability that was fixed, we recommend anyone rebasing patches to include it. 102 branch

Patch 1 and 2. 91 Branch: Patch 1 and 2 (Despite saying Parts 2 and 3, there is no Part 1). To clarify, so the current 102 release of FF does not 'contain any patch for that bug 1771084, and it's recommended manually to install these patches? Or they are already incorporated in the release?

Firefox was lagging everywhere: scrolling, switching folders in bookmarks, switching windows, switching tabs, opening settings, scrolling in settings...just everywhere. So I tried downgrading to v. 113. After downgrading via the ling in settings it still showed v. 114. I uninstalled firefox entirely and downloaded the loader for v 112. I installed it and it went thru whole install process to the point of asking to close and start Firefox. It didn't start. When I clicked on the icon it gave me a prompt that it didn't point to anything and asked if I wanted to delete it. I looked in program files folder but didn't find a folder for Firefox or Mozilla. I installed the developer edition and it worked but I don't want dark dev ed. Please help!

I cannot use, update, uninstall, refresh, or reinstall Firefox (and haven't for four or more years). I always get this message: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." But I have (obviously) shut down the computer entirely any number of times in all those years. What can I do? I will be taking college classes and Firefox is one of the few browsers that the college supports.

If I want to do a 'clean' install of MS Windows - Windows 11 Pro v 22H2 (Build 22621.1485) - where are FF's sttings stored & how do I restore them after the re-install?

I have just downloaded firefox from chrome and cannot install it. I have tried the usually uninstall reinstall and restarting my computer but cannot fix it. I have had this issue with other browsers in the past eg opera and brave but gave up on them, however, I really want to switch to firefox so would appreciate your help. For some reason it seems chrome is the only browser I can even open on my laptop (windows 11). Do you know a fix?

My wife has an older Mac. About a week ago, a pop-up from Firefox told her to update her program. She loaded in the new one and when she tried to open it she got the message that her computer was too old for the update.

We had to reload the most recent update which had been running on her computer.

Now, none of her bookmarks show up and the bookmark toolbar will not display near the top of the screen as it used to.

None of help items online are of any use because what they say will show up on the screen (such as when you enter "about:profiles") is not what shows up on her screen.

Is there any way to recover her bookmarks, passwords and other saved data, please?

I cannot find this anywhere. As a Topic . I've Reinstalled Firefox several times,and,each time the Browser continues to Import the previous instalations Bookmarks.

Noticed that a small Dialog box pops up stating what is being installed,with 'Importing Previous Bookmarks". Should be an Option on Instalation that handles exactly what is to be described as installed. Supposed there used to be. Since im used to installing w/o 'default settings.

The little check box that denotes 'use old settings,and apps,does nothing.

Have another problem with my Bookmarks. And this is what I need solved Reinstalling Firefox without Importing Previous Bookmarks.

Options for Migrations is not a punn here.

At least under linux, 'firefox' is now a directory in 108.0. For 106.0.5 and many versions prior, it was an executable.

-rw-r--r-- 1 78771445 2022-12-15 08:34 firefox-108.0.tar.bz2

tar xjvf firefox-108.0.tar.bz2

mv firefox firefox-108.0

• -rwxr-xr-x 1 14416 2022-04-28 13:54 firefox-100.0/firefox
• -rwxr-xr-x 1 14416 2022-08-08 07:34 firefox-103.0.2/firefox
• -rwxr-xr-x 1 14416 2022-11-04 08:00 firefox-106.0.5/firefox
• drwxr-xr-x 7 4096 2022-12-15 08:47 firefox-108.0/firefox

Basically, a requested relaunch blanked my profile and I can't get it back.

I have a lengthy workaround that will take over an hour to fix from backups, before this incident, but I'd really like to understand what's going on. How can my add-ons, bookmarks, history, logins, etc. be gone? If I did a refresh on purpose, why would my shortcuts remain intact? And, I started by backing up my profile folder to a neutral spot, so why isn't replacing it reversing the changes?

As background: The "about:profiles/Restart With Add-ons disabled" button brings up a small button dialogue to choose "refresh" or default "open." I selected "open" because I didn't want to fix my profile and assumed I would relaunch with only add-ons disabled, so this was a potential point of screw-up. I assume selecting "refresh" would reset application defaults and make a mess exactly like I find myself in now. Shouldn't "Restart with Add-ons disabled/Open" relaunch a temporary and reversible state? Doesn't "refresh" prompt a new default profile?

Considering evidence only, it appears I did something to roast my profile before I backed it up, but that's strange and really out in the weeds, and I'm assuming I wrecked it with my current activity.

The default profile name and path are correct. My shortcut links and labels that I use for a home page are intact but with icons missing, the same appearance as if I deleted the cache; is this detail part of application settings and not profile?