Firefox Support Forum

Every birthday I reset my pc too have a nice fresh start. well today I reset my pc and I went to login in and the password is wrong I don't know why it is but it is. I did sign in through google and that worked but it wont let me get back all my stuff without the password (even though im signed in through google?) please help

Hi

since the last update of firefox my e mail (hot mail) attachments will not print. When print is selected the only option is to print to pdf. tried in another browser and printing works perfectly. Printing worked with no problems before last update. Help Please Please note I am a very basic user so need step by step instructions. Hoping someone can help PLEASE!

I recently uninstalled Firefox and reinstalled it directly from the microsoft store as it was very slow (probably due to not being updated) and I am sad to see all my bookmarks and important information is gone. Is there any way I can restore it? Thank you in advance.

I have contacted Traveler's Insurance Tech Help and they said the problem of looping back on the signin page happened with the latest update from FireFox.

They informed me that they have been trying to find the problem BUT it would seem that they would contact FireFox RATHER than suggesting that EDGE, GOOGLE or other browsers be used.

I can signin on EDGE, however I prefer to FireFox...

Here's hoping you can find the solution....

Let me know if you need me to help....

Have noticed that some web pages, where I am member, I can't activate the log in button any longer. I press the button but for some reason I dont get the pop up window were I am able to fill in my name and password anylonger. Same, when I am logged on to my bank and want to look att documents on the web page I can not activate these by clicking on them. I can click as much as I want but the documents won't open. First time I noticed this was in the summer when I couldn't open documents in my bank and now I can not even log on to a sertain page were I am member cause I can't activate the log on button by clicking it. Don't even know where to start looking cause this have happened from an update so it is nothing I have deliberately changed in my Firefox. I have the latest update.

I recently changed to Firefox from chrome and the focus on security and privacy was a much needed upgrade. However, every time I close my windows I'm logged out of all my accounts. I checked all the settings that would have that effect even escalating it to a clean install and unfortunately nothing works. After checking the support forums this setting seemed to be the one that fixed things, attached is a screenshot showing that its unchecked and that there is cookie data stored, so I'm really at a loss.

I seem unable to find any place to enable location for a specific site. I find a place that says a site has asked for my location but nothing ever shows up. There seems to be no place to add an exception for this ot to turn on location.

When I search for this problem all the results are years out of date because old info seems to never be purged from this forum leaving old useless help.

HOW DO I TURN ON LOCATION for specific web sites such as streaming services which will not function without or should I use a different browser?

while using the site https://animesuge.to/home and using any server other than filemoon, the audio will either play for split second and then mute, or it wont play at all. The video itself plays fine. i tried it using other browsers and it works fine, it only happens while using firefox. i tried turning off all extensions and running in troubleshoot mode but neither of these helped.

If I add sites to 'Exceptions - HTTPS-Only Mode' list, I expect that sites are preserved after browser close and restart. But after I close and restart Firefox, the list become empty.

I don't know why this happens. I even deleted every profiles and created new profile. The problem still exists.

Is there any way to manually add HTTPS-Only exception list by editing files in profile directory like 'prefs.js' as a workaround? If Firefox can't save the data, I will manually edit that file and mark it as read-only.

No, They are Blocking me the only way I can watch it is in troubleshooting mode, AND HAVE disabled the adblockers'.

Secondly, I do not like your new Relay. Now my password manager will not work! Thank you, M Kay Thrush

Hello-

Firefox is not allowing me to use my prefered font for websites that I visit. This seems to have happend with a update to the browser as I never had a problem before. I do everything that is explained in the HELP section, but still fonts are choosen by the website. I do have "let websites choose their own font" unchecked. Any help would be appreciated. Thank you.

Hi,

it seems to me that there are quite a few questions in the forum about the backgound update process. It has bugged me for a long time that my Firefox would every now and then just refuse to open a new page and force me to restart.

Only now did I learn that this changes when de-selecting the (recommended) "automatically install updates" option. The wording used does not make clear that automatically installing updates sometimes renders Firefox inoperable until a restart. I would love to see at least a "learn more" link there? I chose "automatically" but then was cursing every time Firefox refused to open a new page in the middle of my work. Then I failed to connect this to the choice I had made weeks or months back.

install and migration/Update Firefox to the latest release https://support.mozilla.org/en-US/kb/update-firefox-latest-release suggests that on Windows there is a way to have automatic updates without forcing a restart in the middle of the workflow? I assume this is through some little helper process, which perhaps is not popular on MacOS.

But: would it not be possible to at least point to these options from the message that says that Firefox needs to restart so people know they have a choice? Even better would be to have a "not now" button but I realize there might be technical reasons why we cannot have that.

I haven't been using Firefox for awhile since i lost my old laptop and phone (to be exact its 4 years or so) and now im back on using it, but i was unable to log in to this exact account at first since this what was prompted when i try to use my password (image one), i did try ask for a password recovery which the same error appeared but for some weird reason after trying it on the mobile version it let me use the google login and im able to get access to it. but it still wont let me change password, add passkey or add 2FA. is this some weird issue going on or am i missing an email or something??

Hello,

I can't access my account anymore, this one was created by linking the mail address used for the account which apparently i never did. I tried every password i commonly used and none of them worked, so I think that this one was auto-generated and then saved, in my firefox account... What is really killing me is the 7 years of bookmarks and password that are locked behind this password, i can access the account by password recovery but that would defeat the purpose since I just learned that its linked to my data. I just changed my OS back to windows so file recuperation is gonna be a pain/impossible. The way i understand things i have to make my peace with all the websites I accumulated for years (and also the PWs) or wait and don't touch my PC because the firefox folder that was deleted was on the same HDD that i used for the new OS. Of course all of this wouldn't be a problem if I didn't have had a problem to my phone and send it back to the constructor for the warranty, which means if I'm not mistaken that my account just lost it's last link to me, except the auto-destruction button. Is starting to learn cryptography my best bet to reach my account ? Or is there something I didn't cover and there still a way ? Please tell me it's still possible.

when the change occurs on Nov1 from firefox to Mozilla do I need to sign in using my current password or will mozilla already know that and I can just access my email and other things by hitting the mozilla icon I do not know if I remember my firefox email password

I used Linux Mint Debian Edition 5 and now I am on the latest 6 Faye. I like using Pandora on FF and have no problem on playback. How ever, the level of sound will start and default to some were of %50-%80. So I'll have to select sound/settings/applications and it'll show FireFox: % not at %100. So I turn it up, every single time. How ever this does not happen on any other webpage like youtube for example. I tried this with LMDE 6 brand new after full updates and no sign in's except for Pandora to get into my account and it'll do the same thing. I have a 5.1 Dolby sound system and my 4K tv hooked up to the PC and either way will do the same thing only for Pandora. This is truly not a big deal, how ever it is annoying as I LOVE to play LOUD music while I game on my Console(s). I fill it is in something with config:ff but I don't want to mess around to much. Any idea's?

Like the title says, certain part of UI, including text fields, are displaying the font shown in the screenshot I added. I tried disabling add-ons and updating the app, but neither worked.