Firefox Support Forum

Hi!

In the past few week I have started having problem playing certain YouTube videos (I see no real pattern except certain channels seem to be more likely to fail than others) in a normal browser window, the video will stop at the spinning circle. It works if I try in an incognito window (with all the same extensions active) or another browser. I have noticed the problem on a Linux Mint laptop as well as on a macbook. On the Linux laptop I tried replacing the built in Firefox with the one from the the Mozilla homepage with no improvement. If I clear history in Firefox it seems to work once or twice and then the problem reappears. I also tried disabling hardware acceleration but no dice. There does not seem to be any difference whether I am logged in to my YouTube account or not. I have even tried reinstalling the computer but the problem does not disappear.

This morning, my computer (Windows 10) had some sort of update that caused it to restart. Upon restart, neither BitDefender nor Firefox would open without crashing. I reinstalled both programs to see if that helped, but it did no good. I then completely uninstalled BitDefender, but Firefox still wouldn't open. I can't even open it in Safe Mode. They're the only programs that seem to be affected. I tried to find out what exactly updated so I could roll it back, but I can't find record of anything. Below is the crash report details that Firefox generated.

AdapterDeviceID: 0x2486 AdapterDriverVersion: 31.0.15.1694 AdapterSubsysID: 39711028 AdapterVendorID: 0x10de Add-ons: default-theme%40mozilla.org:1.3 AvailablePageFile: 63311888384 AvailablePhysicalMemory: 28377665536 AvailableVirtualMemory: 138531428884480 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20220818191623 CPUMicrocodeVersion: 0x3c ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1661808020 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EventLoopNestingLevel: 2 GPUProcessLaunchCount: 1 GPUProcessStatus: Running HeadlessMode: 0 InstallTime: 1661790082 LauncherProcessState: 0 ModuleSignatureInfo: {"A-Volute SAS":["ProductInfo.dll","NahimicOSD.dll"],"Malwarebytes Inc.":["mbae64.dll"],"Microsoft Corporation":["VCRUNTIME140_1.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["bcryptPrimitives.dll","bcrypt.dll","clbcatq.dll","pnrpnsp.dll","NapiNSP.dll","winrnr.dll","twinapi.dll","directmanipulation.dll","wscapi.dll","dbgcore.dll","AudioSes.dll","Windows.Globalization.dll","webauthn.dll","wsock32.dll","DWrite.dll","oleacc.dll","srvcli.dll","urlmon.dll","Windows.UI.Immersive.dll","iertutil.dll","ColorAdapterClient.dll","mscms.dll","BCP47mrm.dll","twinapi.appcore.dll","textinputframework.dll","InputHost.dll","WindowManagementAPI.dll","Windows.UI.dll","Bcp47Langs.dll","wininet.dll","MMDevAPI.dll","dbghelp.dll","npmproxy.dll","winmm.dll","dhcpcsvc.dll","version.dll","dhcpcsvc6.DLL","winnsi.dll","wtsapi32.dll","netprofm.dll","wshbth.dll","propsys.dll","nlaapi.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","winsta.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","powrprof.dll","mswsock.dll","cryptbase.dll","wldp.dll","msasn1.dll","devobj.dll","userenv.dll","sspicli.dll","profapi.dll","gdi32full.dll","wintrust.dll","cfgmgr32.dll","crypt32.dll","win32u.dll","ucrtbase.dll","msvcp_win.dll","KERNELBASE.dll","shlwapi.dll","advapi32.dll","rpcrt4.dll","psapi.dll","shell32.dll","sechost.dll","imm32.dll","imagehlp.dll","user32.dll","combase.dll","ole32.dll","nsi.dll","msvcrt.dll","setupapi.dll","oleaut32.dll","msctf.dll","kernel32.dll","ws2_32.dll","gdi32.dll","SHCore.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 403 StartupCrash: 0 StartupTime: 1661808020 SubmittedFrom: Client SystemMemoryUsePercentage: 16 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20220818191623","version":"104.0","vendor":"Mozilla","displayVersion":"104.0","platformVersion":"104.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32444,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19044,"windowsUBR":1889},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"NVIDIA GeForce RTX 3060 Ti","vendorID":"0x10de","deviceID":"0x2486","subsysID":"39711028","RAM":8192,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.1694","driverDate":"7-21-2022","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPageFile: 70526799872 TotalPhysicalMemory: 34019577856 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 4.61695 Vendor: Mozilla Version: 104.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I upgraded Firefox, created an account and installed Simple Tabs. I changed a few things in settings. I now have to login into Facebook every time and I cannot post anything. How do I fix it? When the window pops up the little icon circle just keeps going around and around.

I have suddenly become unable to access Amazon Smile through Firefox. Google Chromr seems to work ut I don't really like it. I get the message: Secure Connection Failed

An error occurred during a connection to smile.amazon.co.uk.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

This seems strange as I have never had this prolem until today. ps I'm not particularly computer savvy so you'd have to lead me by the hand!

After trying to navigate to various pages within the Canon USA website I only display a blank page. Under the message tab it says can only be opened in a new tab. This is a recent problem and it is the same when I try to go to the Canon links from within a Canon email on Firefox or Microsoft Edge

Hi,

I would just like to ask for support regarding an error I recieve when I try to do video call on facebook over your browser. I have attached a copy of the error.

I have restarted both firefox and my laptop as well as ensured the camera and microphone are allowed for facebook but the error still persists.

This does not happen with the other browsers btw.

Hoping for a response on the matter.

I've cleared cache, history, passwords, updated to latest and still:

Access Denied You don't have permission to access "http://www.lowes.com/u/login" on this server.

Reference #18.ac912f17.1661036425.aac8bd6f

Works on Safari and Chrome.

I Just upgraded to 103.2, When I start FF It starts with all my bookmarks pw mgr etc and I can browse to my hearts content . I use Thunderbird mail client If I click on a link for a site with a stored pw in FF password manager now I get a clean new window which has no bookmarks and no saved passwords for anything. How can you help me?

Thank you Richard

Hello

This just happen to me today and i dont know if i dont something in a setting or what is going on, but i have removed firefox and re-installed it to no avail.

The issue is for example this URL https://www47.myfantasyleague.com/2022/home/15387#0

The site loads without css coding and it looks like the attached image. WHITE and ugly...

It never used to be this way, and when i go into private mode, the site loads fine.

Anyone got any ideals what is going on?

Also chrome loads the site just fine in both modes.

Thank you

Why do I keep getting errors like www.ancestry.com. PR_END_OF_FILE_ERROR and other sites that I regularly access.

Thia has been happening since the last update several days ago.

https://www.puzzle-nonograms.com/

There is a pop up login box - user name and password - then log in. This has always worked until the 'upgrade' to v103.0.2 but now it just sits there. This is obviously something introduced in the new version so any help would be appreciated. Thank you

After upgrading to Firefox 103, I've noticed the following behavior:

The mouse icon does not change while moving over web pages or even the menu items and tabs.

It requires a click for the mouse icon to change and for an action to take place.

This causes problems because of some actions that expect a mouse hover or a click-and-hold response, which this error is preventing.

For example, clicking on Google Maps and dragging to move the map is impossible.

Hovering over a menu to allow it's automatic drop down to appear is also impossible.

This is not consistent; when I open a new Firefox window the mouse behaves normally for a time.

It does lose this ability but I don't know how quickly it happens, but after at least an hour of use, the problem is apparent.

I had thought this was a problem with my extensions or themes, because the problem does not exist in private mode. But when I temporarily removed all the extensions and themes from my setup, the problem still occurred. And the fact that a new window with all extensions still active suggests that this is not caused by those extensions, or if so, not immediately.

Up-to-date Firefox on Windows 10 laptop. Today, for the 2nd time in a week or so, the “mailto” function has disappeared; i.e., if I click a “Send email” link on a webpage, the Windows dialogue box to select a mail app pops up. When I check the applications setting, mailto doesn't appear in the list.

The first time this happened, I found online instructions to refresh Firefox and select Gmail as the mail client. I don’t mind doing it again, but I am concerned about the problem occurring so soon after the recent refresh.