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I can't connect two-factor authentication

Hello! I contacted you with a problem with the impossibility of installing two-factor authentication on my account. Despite successfully entering the code and saving back… (read more)

Hello! I contacted you with a problem with the impossibility of installing two-factor authentication on my account. Despite successfully entering the code and saving backups, two-factor authentication disappears immediately after refreshing the page. Mozilla stores all my passwords and data - therefore, two-factor authentication is very important for my account.

Asked by olegnikiforov0 6 months ago

Last reply by Kiki 5 months ago

WebRTC turning inactive

I have a Snowflake add-on, which requires WebRTC for connections. But WebRTC is not permanently active in my Firefox browser. See image. I activate WebRTC by toggling the… (read more)

I have a Snowflake add-on, which requires WebRTC for connections. But WebRTC is not permanently active in my Firefox browser. See image. I activate WebRTC by toggling the config variable media.peerconnection.enabled into 'true' and the add-on works. For some time, only! After a couple of days it is back to 'WebRTC not detected'. What is wrong?

Asked by erik18 5 months ago

Last reply by Syco Path 5 months ago

Deletion bookmarks and passwords

I was asked to create a new profile in order to keep using Firefox, despite never having an account. After I clicked okay, it opened the new version of Firefox, but witho… (read more)

I was asked to create a new profile in order to keep using Firefox, despite never having an account. After I clicked okay, it opened the new version of Firefox, but without all the passwords, bookmarks and history of the past few years. This is really inconvenient. I have since then made an account, but the fact that I can't find any of this data anywhere has me worried that every time I update Firefox it will wipe my account.

Asked by m.groot 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

"bookmark current tab" dropdown menu

Clicking "bookmark current tab " does not offer dropdown menu to assign bookmark location. Clicking "bookmark current tab" places bookmark in last used bookmark folder. W… (read more)

Clicking "bookmark current tab " does not offer dropdown menu to assign bookmark location. Clicking "bookmark current tab" places bookmark in last used bookmark folder. Workaround is to "edit bookmark" and assign desired location.

Asked by Ray Jensen 5 months ago

Last reply by TyDraniu 5 months ago

Can't read any comments

When I read a thread and then it shows comments I can't read them on Mozilla anymore I went to Google Chrome and I can read them so its something with my browser … (read more)

When I read a thread and then it shows comments I can't read them on Mozilla anymore

I went to Google Chrome and I can read them so its something with my browser

Asked by sam8 5 months ago

Last reply by Harry kane Kane 5 months ago

can't disable AI link previews

I have the AI link previews disabled in my Firefox settings, and they still pop up sometimes. When they do start popping up, they make the browser almost unusable. Please… (read more)

I have the AI link previews disabled in my Firefox settings, and they still pop up sometimes. When they do start popping up, they make the browser almost unusable. Please Firefox just get rid of this garbage or at least make it turn off when it's supposed to be off.

Asked by bucketbucket222 5 months ago

Last reply by Agent virtuel 5 months ago

How do I turn off the Firefox sidebar key combinations?

I often use the key combination Ctrl+Alt+X in Google Docs when on different devices but it doesn't function properly when instead it brings up the AI sidebar gadget. Remo… (read more)

I often use the key combination Ctrl+Alt+X in Google Docs when on different devices but it doesn't function properly when instead it brings up the AI sidebar gadget. Removing the sidebar button doesn't really help and it's annoying. So how exactly do I turn off the key combination for the sidebar?

Asked by llama.qwerty 1 month ago

Last reply by Agent virtuel 1 month ago

password manager

I had to reconstruct my passwords. Today while creating a new password and sign in for Clev. Clinic, each time i created a new password, I went to the password manger "… (read more)

I had to reconstruct my passwords. Today while creating a new password and sign in for Clev. Clinic, each time i created a new password, I went to the password manger "show password" for that site, it was gobbly gook? Then it occurred to me this might be "encryption". Is the password manager now encrypting PW's? OR could it be the Clev. Clinic site doing this? Do you know

Asked by Joe 6 months ago

Last reply by jeff-g 5 months ago

enhanced tracking protection prevents web sites form working

I am using version 140 on Linux and now two company sites do not work properly when "enhanced trakcing protection" is enabled. The 2 companies are "public mobile" a Cell … (read more)

I am using version 140 on Linux and now two company sites do not work properly when "enhanced trakcing protection" is enabled. The 2 companies are "public mobile" a Cell phone provider and "Voip.ms" a phone provider.

When I log onto public mobile I cannot view my specific account information, I can see other menu information. voip.ms I cannot log on either chat or the main customer portal. This only recently changed within the last 4 days and I am using the same version of firefox.

Can you provide an explanation as to why this is occurring?

Asked by burjet 5 months ago

Last reply by jonzn4SUSE 4 months ago

gmail not loading on Firefox

My gmail account will no longer work. For awhile, I would get message saying, "trying to reconnect" and how many seconds it will take-and then all stops I have BestBuy G… (read more)

My gmail account will no longer work. For awhile, I would get message saying, "trying to reconnect" and how many seconds it will take-and then all stops

I have BestBuy Geek squad-and they couldn't figure it out either-but made me feel like, why would you use firefox , when there are so many other browsers that don't have this issue? Did you try chrome, microsoft edge, and the list goes on. I have read others that sound like they have similar issues-and did see about trying to get sandbox? But I couldn't seem to follow those instructions to even download. Very frustrated, should I just stop using Firefox for my mail and pick another browser for my mail???

Asked by elisa dalrymple 5 months ago

Last reply by Denys 5 months ago