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Firefox starting as normal, operating as normal for ninety seconds to two or three minutes, then shuts down

Last night I was using Firefox normally when it abruptly closed all windows and turned off. I turned it back on again. It told me it could not restore the tabs, so I star… (read more)

Last night I was using Firefox normally when it abruptly closed all windows and turned off. I turned it back on again. It told me it could not restore the tabs, so I started a new session. Firefox behaved normally, went to the sites I asked, and in approximately two minutes, did the same thing. Simply closed as if I had closed it. Turn it back on. It says it cannot restore previous tabs. It will come on, go to requested site, operate normally for a very short time, then close without warning. Made sure I had the latest version of Firefox. I do. Have tried hard restart, turn computer off, turn it back on. Same. Have tried uninstalling and reinstalling Firefox. Behaves the same on reinstall. Says it cannot restore tabs. Start new session. Brief period of normal behavior, then all windows close as if turned off. Does not matter what the site is I go to.

Please note that I am an older autistic person who is very computer illiterate and is extremely distressed by these events. Please bear with me and please be patient with me.

Asked by Gift Horse Productions 3 weeks ago

Last reply by Robert Lee 3 weeks ago

Windows 7, 8.x Support (ESR 115) ends in september - right?

Hello everyone, support for Windows 7, 8 and 8.1 will end in September with the end of the ESR 115 branch. Corresponding support article Is this still the current stat… (read more)

Hello everyone,

support for Windows 7, 8 and 8.1 will end in September with the end of the ESR 115 branch. Corresponding support article

Is this still the current status or are there any plans to support the old Windows versions for a little longer?

Thanks and regards, Martin

Asked by m.fessler1 2 months ago

Last reply by James 3 weeks ago

Fire Fox not compatible with updated PG&E website

Hello, PG&E just updated their webpage and it doesn't allow me to sign in. It informs me that Fire Fox isn't a compatible browser, all other websites are fine. It sug… (read more)

Hello, PG&E just updated their webpage and it doesn't allow me to sign in. It informs me that Fire Fox isn't a compatible browser, all other websites are fine. It suggests Chrome as the preferred browser. We pay our utilities through their site and we enjoy Fire Fox.Can anyone help resolve this issue? Thanks

Asked by Coffee Lunch and Crab 1 month ago

Last reply by cor-el 3 weeks ago

Settings enabling themselves on update

Every time Firefox updates it keeps re-enabling settings on its own. Specifically 2 settings on the general tab keep enabling themselves in the "browsing" section, "Rec… (read more)

Every time Firefox updates it keeps re-enabling settings on its own.

Specifically 2 settings on the general tab keep enabling themselves in the "browsing" section, "Recommend extensions as you browse" and "Recommend features as you browse"

I have disabled these settings dozens of times now, and every time Firefox updates it keeps re-enabling these 2 settings on its own.

Just now I updated to v128.0 and these 2 settings turned themselves on again.

Why is Firefox not respecting my settings? Why is Firefox allowed to modify my settings without my permission?

I have deleted and reinstalled Firefox already. I don't use profiles and am not signed into the browser, so no settings are getting carried over that way.

Asked by krazzykid2006 2 months ago

Last reply by cor-el 4 weeks ago

Disable update prompt

Is about:config > app.update.auto set to false sufficient, How to Disable Firefox Update Notifications: A Step-by-Step Or how about the registry? Turn Off Update … (read more)

Is about:config > app.update.auto set to false sufficient, How to Disable Firefox Update Notifications: A Step-by-Step

Or how about the registry? Turn Off Update

Asked by noel_envode 3 months ago

Last reply by Agent virtuel 3 months ago

Cannot login to NYTimes.com

Can't log into NYTImes.com with Firefox. I use Bitwarden for passwords. I also have UBlock Origin, but that should not affect logins. I clear cache and cookies upon brows… (read more)

Can't log into NYTImes.com with Firefox. I use Bitwarden for passwords. I also have UBlock Origin, but that should not affect logins. I clear cache and cookies upon browser close. I ended up resetting Firefox entirely, which was a royal pain, it worked for a few days and now is not working again. I have no problems logging in with Chrome but Firefox is my preferred browser.

Also having problems with the captchas on Etsy. I get endless captchas, like for five minutes. I set up 2FA in hopes it would stop with the captchas but that only worked once and now it's endless captchas again. Yet no problems on Chrome.

The NYTimes problem is recent and started early to mid-August 2024. The Etsy problem started maybe late June? Same password manager, same extensions. I hate to go to Chrome every time I need to log in. So far these are the only two websites that consistently give me problems. Does anybody have a fix?

Asked by peasonearth 1 month ago

Last reply by cor-el 1 month ago

sync problem

hi I reinstalled my windows recently. before that , i made sure im singed in with this email address to protect my passwords with firefox sync. (eb.movahhed58@gmail.com) … (read more)

hi I reinstalled my windows recently. before that , i made sure im singed in with this email address to protect my passwords with firefox sync. (eb.movahhed58@gmail.com)

after installing the new firefox , i figured my passwords are gone and they werent restored from my account.

i received welcome e-mail when i successfully create an mozilla accunt couple of days ago. please assist me !!

Asked by eb.movahhed58 1 month ago

Last reply by jonzn4SUSE 1 month ago

New functionality question

Dear Firefox specialist, does Firefox plan to implement the functionality to group tabs? such functionality is basic for many other browsers. and it's strange to use add… (read more)

Dear Firefox specialist,

does Firefox plan to implement the functionality to group tabs? such functionality is basic for many other browsers. and it's strange to use add-ons for the most popular browser.

KR Sergii

Asked by engin5 1 month ago

Last reply by Paul 1 month ago

Toolbar icon option of small icons is gone

on restart/update, all my toolbar extension are large and unchangable, there was a small icons option before this `update` now, i cant change them, the top of the screen … (read more)

on restart/update, all my toolbar extension are large and unchangable, there was a small icons option before this `update` now, i cant change them, the top of the screen used up by toolbar bs i dont need or want in large format. Is this something overlooked and will be fixed shortly today, or is this a `look for another browser` situation ?

Asked by Hal 1 month ago

Last reply by cor-el 1 month ago

Enable Local Storage Error

I opened BigFishGames today and have suddenly gotten an error message "For the best experience, please enable local storage in your browser settings. Some features are no… (read more)

I opened BigFishGames today and have suddenly gotten an error message "For the best experience, please enable local storage in your browser settings. Some features are not available when local storage is disabled." I went to the settings and allowed exceptions to all the things (pop-ups, cookies, tracking, etc.). None of that worked.

As I couldn't figure out how to do this I went through your FAQs. Found someone who had the same issue on his MAC and followed the instructions given there by an administrator. That being to go to https://firefox-storage-test.glitch.me/ and run that test. It shows there's nothing wrong. BigFish still shows it's error message.

This is one of my favorite sites and I use it daily. Yesterday I was able to access it just fine, today I can't even get their login script to show up. I haven't had any Firefox updates in several weeks, either. Please help me resolve this issue as soon as possible.

Thank you! -Lisa W

Results from the glitch.me test:

Overview: Storage is working. This is your first visit or all storage was automatically cleared. Specific Subsystem Statuses:

LocalStorage

   Good: Totally Working. (fullyOperational)

QuotaManager

   Good: Totally Working. (fullyOperational)

IndexedDB

   Good: Totally Working. (fullyOperational)

Cache API

   Good: Totally Working. (fullyOperational)

Debug Info:

{

 "v": 1,
 "curVersion": 129,
 "prevVersion": 0,
 "ls": {},
 "qm": {
   "lastWorkedIn": 129
 },
 "idb": {
   "persistentCreatedIn": 129,
   "persistentLastOpenedIn": 129,
   "clearDetectedIn": 0
 },
 "cache": {
   "firstCacheCreatedIn": 129,
   "unpaddedOpaqueCreatedIn": 0,
   "paddedOpaqueCreatedIn": 129
 }

}

Asked by Lisakit 1 month ago

Last reply by cor-el 1 month ago

Cannot Play Movies on Amazon (Prime) at HD resolution (6GB) with version 130.0 Firefox

This is a continuing problem that showed up on version 127, maybe 128, and continued through 129, and now to 130.0. Attempts using Firefox to play movies at HD (highest … (read more)

This is a continuing problem that showed up on version 127, maybe 128, and continued through 129, and now to 130.0.

Attempts using Firefox to play movies at HD (highest 6GB data resolution) fail. Using, for example, the Edge browser works fine. This problem showed up as noted in the first sentence of this post. Manually changing an obscure "about:config" variable from 1 to 0 did not fix the problem.

I just updated to 130.0, immediately tried to play a movie at highest resolution, it failed. Changed the obscure variable from the value it had, 0, to 1 and it failed still. Changed it back to 0 and it failed.

Asked by YetAnotherUser 1 month ago

Last reply by cor-el 1 month ago

No sync since re install

My firefox crash, I uninstall and re-install. i logged to my Mozilla account and the sync does not work. I don't have my password or my bookmark. I still have everyt… (read more)

My firefox crash, I uninstall and re-install. i logged to my Mozilla account and the sync does not work. I don't have my password or my bookmark.

I still have everything on my phone How can I force the sync or retrieve data in an xml/csv file ?

Asked by miniwoodfoot 1 month ago

Last reply by cor-el 1 month ago

While using firefox as browser and roboform to make passwords upgrades, I had my usbank signed in. did not change any password/user id on this. Now I can't sign in to it.

I was working on strengthening my passwords using firefox as my browser and roboform. I had a us bank site open also at the time. I did not change that user id or passwor… (read more)

I was working on strengthening my passwords using firefox as my browser and roboform. I had a us bank site open also at the time. I did not change that user id or password. However, ever since then I am unable to sign in to my us bank site. It brings up the site but as soon as I click to sign in, it greys the screen. I am able to sign in to every other site I have tried on the firefox browser. I am also able to sign in to my us bank site on at least two other browsers without issue. What has happened and how can I fix firefox to allow me to use it? The us bank site is not an app. Thank you.

Asked by PLAYTIME306 1 month ago

Last reply by NoahSUMO 1 month ago

no sound

Hey, my Firefox suddenly isn't making any sound anymore, but everything else on my PC is working fine. The troubleshooting page didn't help at all either. I'm getting des… (read more)

Hey, my Firefox suddenly isn't making any sound anymore, but everything else on my PC is working fine. The troubleshooting page didn't help at all either. I'm getting desperate—restart, reinstalling, etc. didn't help either.

Asked by Peter Liersch 1 month ago

Last reply by jonzn4SUSE 1 month ago

error message -- bookmarks and history not functional

i have two computers. on computer 1, all is fine. on computer 2, when it restarted after an update, i got the error message -- "the bookmarks and history system will no… (read more)

i have two computers. on computer 1, all is fine. on computer 2, when it restarted after an update, i got the error message -- "the bookmarks and history system will not be functional b/c one of firefox's files is in use by another application, some security software can cause this problem." this has NEVER happened before.

i found the "how to fix this problem" page, but i am completely baffled by it. what i want to know is what security software (i have avast apps) is likely to have caused this problem, and how do i fix it (i.e., what setting should i change?).

thanks for any help you can provide. i am NOT tech-savvy, this is the only time this has happened, and i've had both computers for years. they have both always had the same apps.

Asked by susiemargaretross 1 month ago

Last reply by cor-el 1 month ago

Why can't I get rid of the Yellow Pop Up

I consistently get this popup when I click on most websites if I want additional information, or to see a more detail. I cannot find any way to get this thing to stop doi… (read more)

I consistently get this popup when I click on most websites if I want additional information, or to see a more detail. I cannot find any way to get this thing to stop doing that. Does anyone here know about this problem, and to get this thing to stop like period? Thanks for the help....I hope, because it is a real pain. I was using Opera before this, and it never had something like this . Operating System-Windows 11. Browser-Mozilla.

Asked by miscmatters13 1 month ago

Last reply by cor-el 1 month ago