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I cannot play videos on CNN.com ONLY

I can select the video on the thumbnail and then the thumbnail says playing but nothing is happening. No video and no audio. Videos on all other sites work normally … (read more)

I can select the video on the thumbnail and then the thumbnail says playing but nothing is happening. No video and no audio. Videos on all other sites work normally

Asked by Anony Mouse 5 days ago

Last reply by jonzn4SUSE 4 days ago

Firefox crashing when using BBC iPlayer, YouTube and Slots

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stre… (read more)

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play.

I have tried using Firefox in Troubleshooting Mode but the same things happen.

Here's the crash report ID

Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41

Many thanks in anticipation and I hope someone can help me fix these issues.

Asked by stevieddj1 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Sound Disappear on Youtube & other Platforms

I'm facing this problem of sound disappearance. I was casually browsing on YouTube when suddenly my sound went off. I thought maybe it was the internet but no everything… (read more)

I'm facing this problem of sound disappearance. I was casually browsing on YouTube when suddenly my sound went off. I thought maybe it was the internet but no everything was okay I also checked my speaker it was ok. Then I found out Firefox was unable to generate any sound. I tried to re-install but didn't work. Can you give me a solution?

Asked by Emon Hasan 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Sound disappear

Hey team, I am using Firefox 136 browser and browsing my browser sound suddenly has disappeared. The PC sound is just fine with other applications, even with Opera brows… (read more)

Hey team,

I am using Firefox 136 browser and browsing my browser sound suddenly has disappeared. The PC sound is just fine with other applications, even with Opera browser I tested. Help is needed.

Victor

Asked by Victor Mitev 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Win11, just installed FireFox update, youtube videos do not play, no error message

FireFox updated to 136.0 (64bit), running on Winders11. Youtube does not play video. No error messages. no audio no video no buttons to click on to start. I really need t… (read more)

FireFox updated to 136.0 (64bit), running on Winders11. Youtube does not play video. No error messages. no audio no video no buttons to click on to start. I really need to get this running. Your help is much appreciated. Thanks Stan W8SRD

Asked by standegroff 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Video stops playing when closing picture-in-picture player

Is there a way to force the video to continue playing after closing picture-in-picture player? It's a hassle to go back and forth every time since the pip player is block… (read more)

Is there a way to force the video to continue playing after closing picture-in-picture player? It's a hassle to go back and forth every time since the pip player is blocking something.

Asked by kudanzuijin 3 weeks ago

Last reply by markwarner22 2 weeks ago

Video Won't Play in Browser

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinni… (read more)

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinning wheel. I see other people are having the same issue but I haven't seen a solution. Any ideas or help appreciated.

Asked by janswers 1 month ago

Last reply by dave447 3 weeks ago

Samsung TV signal and audio cuts out (black screen) when using mouse arrow to scroll with GTX 1050Ti

Samsung Frame 85" 2023 with GTX 1050Ti GPU, HP G4 SFF, i5-8500, Win 11 Pro 26100.3194 TV signal, and audio cuts out (black screen) when using mouse arrow to drag scroll… (read more)

Samsung Frame 85" 2023 with GTX 1050Ti GPU, HP G4 SFF, i5-8500, Win 11 Pro 26100.3194

TV signal, and audio cuts out (black screen) when using mouse arrow to drag scroll in side bar. Also gives a loud audible "click" as sound is temporarily cut out. ( Most probably whole HDMI signal is cut)

Black screen bug happens randomly with You tube with no mouse or keyboard action, but 100% repeatable with this website when scrolling :

https://www.worldometers.info/gdp/gdp-by-country/


Please advise how to fix

Asked by Paul Smith 3 weeks ago

Last reply by markwarner22 3 weeks ago

Problem with playing YouTube

Hello, I have a problem where, when starting to play a YouTube video in full-screen mode, it freezes, the screen goes black for a while, and the sound gets choppy. Please… (read more)

Hello, I have a problem where, when starting to play a YouTube video in full-screen mode, it freezes, the screen goes black for a while, and the sound gets choppy. Please help me resolve this issue. Thank you."

Asked by Abdullah 3 weeks ago

Last reply by markwarner22 3 weeks ago