Nothing will load I can only access trouble shoot and settings

while I was running a game on steam (Apex legends), and Firefox on my other screen, I was using too much memory, so the steam game and Firefox crashed. The game works fin… (read more)

while I was running a game on steam (Apex legends), and Firefox on my other screen, I was using too much memory, so the steam game and Firefox crashed. The game works fine, but Firefox won't load anything, Except for settings and the "About:" pages. When I try to visit a website it does not even attempt to load it, but the website does show up in my history. I've restarted Firefox, I have reinstalled Firefox, I have restarted my computer, I've cleared my cookies and cache history, but no websites will load and it will only run properly in troubleshooting mode. Oddly enough it won't load any websites but while I'm in the add-on manager I can download extensions.

Asked by a.p.leclerc 1 day ago

Last reply by Terry 9 minutes ago

How to Customize Keyboard Shortcuts on Mac

Hello Team, Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts. By default … (read more)

Hello Team,

Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts.

By default - Move Cursor to Address Bar - Cmd+L Bookmark this Page - Cmd+D

I would like to switch these two shortcuts but there does not seem to be any way. Please help me out.

Thanks, Naman

Asked by Naman Bansal 2 days ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

sent messages have disappeared

I must have deleted??? my sent messages or moved them to somewhere. But they are ALL gone. where did they go? And most importantly, how do I get them back? My DSL is C… (read more)

I must have deleted??? my sent messages or moved them to somewhere. But they are ALL gone. where did they go? And most importantly, how do I get them back?

My DSL is Comcast Xfinity & I use Firefox is my browser. I also use MSN.

Asked by grandmaperson 13 hours ago

Last reply by James 2 hours ago

secure connection error

When I open Firefox I usually open several tabs simultaneously. Most open. but sometimes one site gives me a Secure connection failed error, but try again always works. … (read more)

When I open Firefox I usually open several tabs simultaneously. Most open. but sometimes one site gives me a Secure connection failed error, but try again always works. It tends to be the same two or three websites, but often they open fine the first try. Its annoying, but I always can connect. What might be the cause? I am using Firefox 99.0.1 (64 bit) Craig Miller

Asked by Craig Miller 5 hours ago

Last reply by Dropa 4 hours ago

Actual dates missing from Added and Last Modified columns in History

When opening History the column headers are there but no dates are shown in the Added and Last Modified columns. These columns are selected in Views and the listed web p… (read more)

When opening History the column headers are there but no dates are shown in the Added and Last Modified columns. These columns are selected in Views and the listed web pages appear to be correctly sorted into Added date order. My browser is up to date an is 100.0.2 64 bit. Thanks

Asked by fastgrandad 20 hours ago

Last reply by jscher2000 - Support Volunteer 5 hours ago

* .pdf

I don't want the pdf to save to disk without my will when I open a pdf file from any website. Fire Fox saves the file first, then opens it for reading. How to change it? … (read more)

I don't want the pdf to save to disk without my will when I open a pdf file from any website. Fire Fox saves the file first, then opens it for reading. How to change it? I want to read the pdf first and then decide what to do with it. This works similarly in Edge. FF is my main browser, I wouldn't want to change that, but I have too much garbage on my disk. every pdf is saved first, completely unnecessary.

Asked by Diabolo13 1 month ago

Last reply by rohe1318 5 hours ago

Can't open links from Gmail, can't serach and Gmail goes unresponsive

So weird, in the last few days, I've had intermittent behavior using FF. Some examples - I log into my Gmail account, and it works for several minutes and then goes unre… (read more)

So weird, in the last few days, I've had intermittent behavior using FF.

Some examples - I log into my Gmail account, and it works for several minutes and then goes unresponsive and I can't get new mail, when I click the refresh icon or refresh the browser. - Last 3 days, when I click a hyperlink in an email, a new browser tab opens, but it's blank, the url doesn't seem to pass to the new tab - When I type a search term in browser address bar and hit enter, the tab refreshes but nothing happens... e.g. https://www.google.com/search?client=firefox-b-1-d&q=firefox

Troubleshooting steps tried. - Disabled all extensions - Started to uninstall FF, but got prompted to "refresh firefox" instead, which I did yesterday, but still have the same problems...

I can access Gmail and other functionality works fine on Chrome on same laptop. I've used different laptop with FF and it works fine, both machines on the same network....

Asked by jaykershner 8 hours ago

Last reply by Terry 5 hours ago

Installation for EnglishGB dictionary does not complete

I cannot install English GB dictionary for my spell checker. When I click add dictionaries it takes me to a page where I can select Englsih GB as one of the dictionaries … (read more)

I cannot install English GB dictionary for my spell checker. When I click add dictionaries it takes me to a page where I can select Englsih GB as one of the dictionaries available in my locale. It then takes me to the info and remove page for the dictionary but there is no option to install and no pop up to start the download appears.

Asked by Gerard 16 hours ago

Last reply by James 10 hours ago

Firefox Browser Version 100 Running Slow

Why would Firefox browser version 100 run slower on my desktop than my laptop, same version and exactly the same settings. Both are connected via Ethernet connections wit… (read more)

Why would Firefox browser version 100 run slower on my desktop than my laptop, same version and exactly the same settings. Both are connected via Ethernet connections with 500 mbps speed. The desktop has more memory and a faster CPU than the laptop. The browsing on my desktop lags much more than my laptop.

When I run Ookla speedtest, the laptop download is 310 mbps and upload is 363 mbps.

When I run it on the desktop the download is 118 mbps and upload is 96 mbps.

Any help with this is greatly appreciated.

Tim

Asked by taplimmer 7 hours ago

Last reply by Dropa 6 hours ago

Trusted site being blocked

Hi there, I have been trying to get into a Government site that I have to use and I continually, only from today, get a message saying the Certificate is outdated. What c… (read more)

Hi there, I have been trying to get into a Government site that I have to use and I continually, only from today, get a message saying the Certificate is outdated. What can I do to override this issue? Cheers!

Asked by ian159 6 hours ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

Updating Elan Financial Services Credit Card to Quicken

I used to sign in to my credit card through Elan Financial Services and then I would highlight my credit card, tell it the date range I needed to update to Quicken, and h… (read more)

I used to sign in to my credit card through Elan Financial Services and then I would highlight my credit card, tell it the date range I needed to update to Quicken, and hit enter. a popup would give me the option of opening the file or to save the quicken file to my computer. I would select the option to open the file and it would update my register on Quicken. Now, I only get the option to save the file to my computer. On Microsoft Edge, I still get the choice to open or save the file. Why doesn't Firefox support the Open Function anymore. I use Firefox for everything, but now I have to remember to switch to Edge for this one important update. Is this a change in Firefox or something I have to deal with Elan on? Thanks for any help. --sgb

Asked by sgbz50 8 hours ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

Videos won't play

I am using a new iMac with the latest version of Firefox (100.0.2) Lately when I am reading articles on news sites such as CNN or The Guardian, or on Twitter, when I clic… (read more)

I am using a new iMac with the latest version of Firefox (100.0.2) Lately when I am reading articles on news sites such as CNN or The Guardian, or on Twitter, when I click on the video the screen goes black and stays black. No video or audio. This is incredibly frustrating. Also, even when I was able to watch videos, the default was that the sound was off. I would like to know how to fix both these issues ASAP!! Thank you

Asked by louisewats 1 day ago

Last reply by Chris Ilias 6 hours ago

the browser

Its difficult to get help with firefox even though I have been using it for a long time. 1. everyting when I open the browser it tells me that it is not responding. 2. Th… (read more)

Its difficult to get help with firefox even though I have been using it for a long time. 1. everyting when I open the browser it tells me that it is not responding. 2. Then once it opend up it tells me that the firefox is already running and that I need to close the old one before the new one can run.. 3. It just seems that the browser with all the updates run slower and slower with each updates.. 4. I find it difficult to get a hander on running firefox...can you help?

Thanks. winston ho [email removed from public]

Asked by haywardham 11 hours ago

Last reply by cor-el 7 hours ago

Firefox Open Files Appear on Desktop

Hello. Using FF 100.0 on Win 10. When I click a link to something that I don't want Firefox to open, like PDFs, I get the "What should Firefox do with this file?" dialog.… (read more)

Hello.

Using FF 100.0 on Win 10. When I click a link to something that I don't want Firefox to open, like PDFs, I get the "What should Firefox do with this file?" dialog. If I select "Open with," as I usually do, the file opens in my selected program, but still downloads to my desktop. Some filetypes just open, I don't get that dialog. Those download to my desktop as well.

I've not noticed this behavior before. Maybe I inadvertantly changed a setting. Can someone tell me how to stop this from happening?

Thank you.

Asked by mzpk 13 hours ago

Last reply by cor-el 9 hours ago

How to recover tabs lost when FF 100.0.2 crashed?

Hello, When FF on my Windows 10 machine crashed FF asked if I wanted to refresh FF. I said yes, and FF reopened as usual with all my tabs. After I closed and reopened F… (read more)

Hello,

When FF on my Windows 10 machine crashed FF asked if I wanted to refresh FF. I said yes, and FF reopened as usual with all my tabs. After I closed and reopened FF the next time, it reopened without any of my tabs. I then discovered that FF had unchecked the “Startup Open previous windows and tabs” box, which I had previously religiously monitored to be sure it was checked. So I lost all my previous tabs.

In my sessionstore-backups folder I found the file upgrade.jsonlz4-20 as last in a list of three more recent file names. I then dropped the file upgrade.jsonlz4-20 in the scrounger tool on this site: https://www.jeffersonscher.com/ffu/scrounger.html. It expanded in the big window, and when I clicked on Save uncompressed JSON as text, I see all the URLs run together in a text file.

How can I use this information to recover my tabs, please? If so, how? Or is there a better way to use the Scrounger – or another – tool?

Otherwise if I delete the three more recent file names in the list above the upgrade.jsonlz4-20 file, and restart FF will I recover the missing tabs? If so would I the check or uncheck the Startup Open previous windows and tabs box?

Lastly, can I restore my missing tabs using Windows’ “System restore” tool from 3 days before the crash?

Many thanks for any help!

Asked by Rasika Michael 14 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago