We have a customer using our SaaS solution running through Firefox 91.12.0 ESR. The web application we provide requires access to the camera on the local machine so we ca… (read more)
We have a customer using our SaaS solution running through Firefox 91.12.0 ESR. The web application we provide requires access to the camera on the local machine so we can capture a photo. We give them instructions and they configure their instance of Firefox to ALLOW access to the camera, along with several other adjustments (like allowing pop-ups, and no autofill).
However, whenever they restart Firefox the camera permission reverts back to the DEFAULT of Always Ask. The other settings adjustments we make, like pop-ups and no autofill stick around, but not the camera setting.
We've checked the PREF.js file in the Profile folder and that doesn't appear to be a problem. On our in-house machines we are running the same version of Windows and Firefox and cannot reproduce the problem.
The customer has recently applied the upgrade from an earlier version of Firefox ESR to 91.12.0. The customer has also imaged the PC and copied over to a large number of additional machines for use around their organization. This problem is causing a serious disruption to their deployment of the updated PC's as we work with them to try and troubleshoot the problem.
Any ideas on what to try would be appreciated.