My bookmarks are not showing on my updated computer!

I have many computers that I put Firefox on, and had no problem getting my bookmarks on them as long as I sign in to my account. However, I just had my desktop redone (t… (read more)

I have many computers that I put Firefox on, and had no problem getting my bookmarks on them as long as I sign in to my account. However, I just had my desktop redone (that previously had Firefox) and now, after I have downloaded Firefox, I cant get my bookmarks when I attempt to do the syncing. Please help

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Can no longer access my Billpay due to message saying Outdated browser

I am on Mac Mojave 10.14.6 using Firefox 115.36 Oesr on esr update channel for many years. Unable to access Billpay due to message saying outdated browser yet Firefox say… (read more)

I am on Mac Mojave 10.14.6 using Firefox 115.36 Oesr on esr update channel for many years. Unable to access Billpay due to message saying outdated browser yet Firefox says Firefox is up to date on the drop down box for Firefox. Up until tonight I had the ability to select option of "Continue with outdated browser" but did not have that option today. Should I contact Billpay as well as you?

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I just paid for the Mozilla VPN, 100$ for a year, and now it's free, can I get a refund?

I purchased the Mozilla VPN a week or 2 ago and it seems unfair that now it's free and I wasn't informed that it was going to be free, or else I would have waited and not… (read more)

I purchased the Mozilla VPN a week or 2 ago and it seems unfair that now it's free and I wasn't informed that it was going to be free, or else I would have waited and not spent 100$. Am refunds possible?

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Update 151.0 (64-bit Win 11) - I want to eliminate the empty space on the top of my home page.

Now that this update is in place, my 80% screen size now has a scroll bar on the right. My second row of shortcuts is partially cut off. 67% screen size shows all shortc… (read more)

Now that this update is in place, my 80% screen size now has a scroll bar on the right.

My second row of shortcuts is partially cut off. 67% screen size shows all shortcuts, but they are tiny.

Why is there so much empty space appearing on the home page (above "Firefox" branding)? I found no option to minimize this space.

I have a Dell laptop (Inspiron 16), with the scale of the screen set at 125%.

TIA!

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Persistent tab crashes

Tabs will crash over and over again. I can barely look at any given page for longer than a minute or two. What happened?? Firefox was never like this before. It just cras… (read more)

Tabs will crash over and over again. I can barely look at any given page for longer than a minute or two. What happened?? Firefox was never like this before. It just crashed in the middle of me typing this LMAO. Using Brave in the meantime. This is ridiculous.

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Can not find free VPN prompt in upper right hand corner in Firefox 150.0.

Can not find free VPN prompt in upper right hand corner in Firefox 150.0. When updating it asked if I wanted the free VPN I click yes and it took me to a page labeled "Us… (read more)

Can not find free VPN prompt in upper right hand corner in Firefox 150.0. When updating it asked if I wanted the free VPN I click yes and it took me to a page labeled "Use built-in VPN in Firefox" No icon appeared nothing.

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Amazon Prime browser no longer works right in Firefox. Does work in Microsoft Edge.

As of yesterday my Firefox browser no longer displays some screens within Amazon Prime correctly. It displays what should be images as text, which is difficult to read, u… (read more)

As of yesterday my Firefox browser no longer displays some screens within Amazon Prime correctly. It displays what should be images as text, which is difficult to read, unlike Microsoft Edge, which displays the Amazon webpage correctly. I am running Windows 10 with a support extension through October 2026, so could it be an update from Microsoft Windows or Mozilla Firefox that has caused the problem. Thanks for your help.

Michael Archer [edited email from community support forum]

Open 10 162

Opening screen has changed - I haven't changed my settings

When I open firefox everything is in the middle of the screen instead of spread across the screen - this started today and is the same if I click new tab - it has the sam… (read more)

When I open firefox everything is in the middle of the screen instead of spread across the screen - this started today and is the same if I click new tab - it has the same layout. As far as I am aware I haven't changed anything in settings so either something changed with a firefox update or possibly with a windows update. Any suggestions would be very welcome as it is extremely irritating having to continually scroll down to see things

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Downloads Are Slow

Downloads on Firefox are slow. They used to be fast, but about three days ago they just went way down to about a tenth of the previous speed. I've tested the same file fr… (read more)

Downloads on Firefox are slow. They used to be fast, but about three days ago they just went way down to about a tenth of the previous speed. I've tested the same file from the same source and on Edge it downloads at the speed I used to get, so it's a problem with Firefox.

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