Cannot enter URL in address bar

Firefox 111.0.1 (64-bit) on MacBook M1 Pro running Ventura 13.2.1 Cannot enter URL in the address book. When I hit return nothing happens. This happens even with no exte… (read more)

Firefox 111.0.1 (64-bit) on MacBook M1 Pro running Ventura 13.2.1

Cannot enter URL in the address book. When I hit return nothing happens. This happens even with no extensions installed, however, it works in a private window.

Any advice?

Asked by PassoGiau 17 hours ago

Last reply by cor-el 6 hours ago

A website fails to function on Firefox.

A website that I use normally displays a graph of my variable as a function of time, but it has recently ceased to display the graph. Other data is available in a normal… (read more)

A website that I use normally displays a graph of my variable as a function of time, but it has recently ceased to display the graph. Other data is available in a normal manner on that website. The graph displays when I access the website via Safari (which I rarely use). The uploaded sample images are from Safari and from Firefox. I have enabled pop-ups for that website on Firefox, and I believe I have enabled cookies for that site. Javascript is enabled on Firefox. I can't identify the nature of the problem with Firefox. I am using iMac Pro with OS 12.6 for both. Thanks for any advice.

Asked by Lowell 13 hours ago

Last reply by cor-el 6 hours ago

when I right click on the Firefox desk top icon and slide down to property, for example, The resulting display is so small it is unreadable....can you help me with thi problem?...thanks Jerry.

when I right click on the Firefox desk top icon and slide down to property, for example, The resulting display is so small it is unreadable....can you help me with thi p… (read more)

when I right click on the Firefox desk top icon and slide down to property, for example, The resulting display is so small it is unreadable....can you help me with thi problem?...thanks Jerry.

Asked by jebronson 17 hours ago

Last reply by cor-el 7 hours ago

Where the hell can I submit a problem!?!?!?!? EBAY DOES NOT WORK WITH LATEST UPDATE!!!!!!!!!!!!!!!!!!!!!!!!!

WTF?! You guys do not even have a technical support category?!?!??! The latest update has broken ebay.com.au. It works fine in private mode. It WILL NOT WORK in troubles… (read more)

WTF?! You guys do not even have a technical support category?!?!??!

The latest update has broken ebay.com.au. It works fine in private mode. It WILL NOT WORK in troubleshooting mode. Works fine in other browsers on the same Windows 10 PC. Ive also tried disabling addons and extensions, and even Pocket, as well as browsing protection (the shield icon). It just sits there saying "transferring data from ".... the next bit varies, but usually says ebay.com.au, or sometimes a different page, but it NEVER COMPLETES.

I get that it might have trouble with unusual code, but WTF is with firefox not working with EBAY?!

Asked by Byron1c 1 day ago

Last reply by JBG84 9 hours ago

Banking login

https://www.mysynchrony.com This bank processes many credit card payments--including CareCredit. I can log in from my dashlane item for this process with Edge, Chrome, an… (read more)

https://www.mysynchrony.com This bank processes many credit card payments--including CareCredit. I can log in from my dashlane item for this process with Edge, Chrome, and Safari. BUT I cannot get the item to log in. This is the error I receive: "We have encountered a System Error. Please navigate to the login page, and try your transaction again."

I LIKE firefox, but this is very irritating and I need to know how to fix this because I have the same issue with a few others

Asked by Don 22 hours ago

Last reply by cor-el 9 hours ago

Update not working from HELP>ABOUT

I used to have Firefox update itself using automatic updates, and occasionally I would manually trigger an update by checking the HELP>ABOUT menu. For some time now, I… (read more)

I used to have Firefox update itself using automatic updates, and occasionally I would manually trigger an update by checking the HELP>ABOUT menu. For some time now, I am getting an error message inside the ABOUT pop-up window. The current message is "Unable to check for updates due to internal error".

I've un-installed and re-installed several times. It doesn't happen on other computers I own where updates work just fine.

I tried searching, but couldn't find anything relevant

Any ideas how to fix this?

Thanks !

Asked by pomerus 2 months ago

Last reply by sheepgate 9 hours ago

How do I add a website exception for the automatic clearing of all site settings?

In Settings → Privacy & Security → History → Settings..., I have enabled the automatic clearing of "Site settings" when Firefox closes. However, the clearing of all s… (read more)

In Settings → Privacy & Security → History → Settings..., I have enabled the automatic clearing of "Site settings" when Firefox closes. However, the clearing of all site settings causes the clearing of all my HTTPS certificate error exceptions (Settings → Privacy & Security → Certificates → View Certificates... → Servers). Is there a way to make some exceptions for the clearing of site settings? I would like the site settings of a few websites to be preserved, while deleting the site settings of all other sites.

Asked by zogbin 19 hours ago

Last reply by cor-el 10 hours ago

scroll bars cover website-widgets (check boxes) (110.0.1 64-Bit)

scroll bars cover website-widgets (check boxes) (110.0.1 64-Bit)!! e.g., when trying to activate a checkbox at the right edge (Amazon, marking an item to cancel an order)… (read more)

scroll bars cover website-widgets (check boxes) (110.0.1 64-Bit)!! e.g., when trying to activate a checkbox at the right edge (Amazon, marking an item to cancel an order) that is not possible because the firefox scrollbar (right side) covers the Amazon checkbox, so it is impossible to mark it, and so the order cannot be cancelled!

This is an unacceptable malfunction!!

(OTOH, on MSEdge, the scrollbar sits to the right of the checkboxes without ever covering them, so it's obvious that this is specific Firefox malfunction!!!)

Asked by dsyleixa 2 weeks ago

Last reply by cor-el 11 hours ago

Wondering Tabs

Prior to recent updates, Firefox tabs that were opened from a link on a webpage would always open right next to the current tab. Which was fine and wonderful. Sadly, foll… (read more)

Prior to recent updates, Firefox tabs that were opened from a link on a webpage would always open right next to the current tab. Which was fine and wonderful. Sadly, following recent version updates new tabs opened from links now tend to 'wonder' off to the far end of whatever other links may have also been opened previously from that site. The problem with this new behaviour is that such tabs quickly become lost amongst the various branches of the tree as other links are opened in 'child' tabs of links that have gone before. In short, this new behaviour results in a complete confusing mess, especially as the newly opened tabs may end up so far off to the right that it's difficult to find the way back to the page they were opened from! Please could you at least provide an option so the user can set new links to open right next to the current tab, as they used to do, rather than some no doubt logical but nonetheless baffling and impractical location some 6, 21 or even more tabs away from the current tab. Thanks

Asked by email.macaulay 2 days ago

Last reply by cor-el 11 hours ago

Firefox browser for Mac 10.11.6 assistance please

I have an mid 2007 IMac running El Capitan 10.11.6 I replaced my old Firefox version with a newer incompatible one and now I can’t recover the old version of Firefox. All… (read more)

I have an mid 2007 IMac running El Capitan 10.11.6 I replaced my old Firefox version with a newer incompatible one and now I can’t recover the old version of Firefox. All my bookmarks and saved data was on that older version. Can anyone help me find the most current version of Firefox for my Mac? Thanks!

Asked by dalehogoboom 18 hours ago

Last reply by James 11 hours ago

Unable to change my email address - There is no "edit" or :change" option on the page where a change could be made

I have made a few attempts in the past hour to change my email address BUT there is no option to do so ("edit" or change") on the change page. How do I go about making th… (read more)

I have made a few attempts in the past hour to change my email address BUT there is no option to do so ("edit" or change") on the change page. How do I go about making the change; I currently use [edited] 5@gmail.com. I want to change my email to: [edited] @proton.me. Thank you! Ross Gudgel

Asked by Maadi Helio 15 hours ago

Last reply by jscher2000 - Support Volunteer 14 hours ago

Firefox Window issue

When I click on the Window tab in the Firefox menu, my website prayingwithmylegs[dot]com is only listed as "Mozilla Firefox" unlike all the other windows. This does not … (read more)

When I click on the Window tab in the Firefox menu, my website prayingwithmylegs[dot]com is only listed as "Mozilla Firefox" unlike all the other windows. This does not happen in Chrome, Safari or Opera.

Also, how do I get the Sidebar to not automatically open when I open my saved windows in Firefox? It wasn't doing that before.

Thanks for your help.

Best regards, Steve Brand

Asked by brands008 20 hours ago

Last reply by jscher2000 - Support Volunteer 14 hours ago

Warning: Potential Security Risk Ahead

Hello, One of my customers reported the following message when attempting to view an email in FF browser: “Warning: Potential Security Risk Ahead Firefox detected a pot… (read more)

Hello, One of my customers reported the following message when attempting to view an email in FF browser:

“Warning: Potential Security Risk Ahead

Firefox detected a potential security threat and did not continue to go.planmember.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.”

Here's the link: https://pages.planmember.com/index.php/email/emailWebview?md_id=40957

We haven't seen any reports from IE, Chrome or Safari.

Any clues as to why?

Asked by AMenefee4 15 hours ago

Last reply by jscher2000 - Support Volunteer 14 hours ago